Kia of West Chester

It's been a while since I've purchased a new car. I didn't want to haggle or feel pressured and my expectations at Kia of West Chester were met to the tee !!! Dan McGrath my salesman was honest, I didn't want to haggle or feel pressured and my expectations at Kia of West Chester were met to the tee !!! Dan McGrath my salesman was honest, down to earth and a pleasure to deal with. No pushy sales tactics, no bait/switch and his professionalism was exceptionall. He even picked me up at my home in order not to have my wife have to drive me to the dealership to get my new car. He spent all the time I needed to teach me how to operate all of the awesome technology features of the new Cadenza. I highly recommend Dan McGrath if your expectations are similar to mine. Anthony Paulento who took care of all the paperwork was awesome to. Overall, a great new car buying experience and I will surly recommend Kia of West Chester and Dan McGrath Steve Silicato More

I HAD A PHENOMENAL EXPERIENCE WITH JON MILLER AT KIA OF WEST CHESTER! EVERYONE THERE WAS FRIENDLY BEYOND BELIEF AND VERY, VERY HELPFUL. TOO OFTEN WHEN SOMEONE WALKS INTO A CAR DEALERSHIP THEY CAN BE INTI WEST CHESTER! EVERYONE THERE WAS FRIENDLY BEYOND BELIEF AND VERY, VERY HELPFUL. TOO OFTEN WHEN SOMEONE WALKS INTO A CAR DEALERSHIP THEY CAN BE INTIMIDATED AND OVERWHELMED. WALKING INTO KIA OF WEST CHESTER WAS LIKE WALKING INTO A FRIEND'S HOME. I AM NOT ONLY THRILLED TO HAVE BOUGHT MY NEW KIA FROM THE JIM SAPALA TEAM, BUT I WILL ONLY BUY MY CARS FROM HERE FOR THE REST OF MY LIFE. More

My experience at Kia of West Chester was exceptional! I am a first time buyer who has recently graduated from college. I was greeted with a warm welcome as I exited my car after parking, without stepping am a first time buyer who has recently graduated from college. I was greeted with a warm welcome as I exited my car after parking, without stepping a foot in the door I had a Client Manager asking my preferences on the Optima I was looking to buy. Jon was personable, friendly, and great to talk to. After, taking a test drive around West Chester I was directed inside to discuss numbers, which I was very pleased with. The inside of the dealership was a fun and exciting atmosphere where I felt no fear of the stereotypical dealer. Also, inside there was great, all age-appropriate music playing. I left the dealership today (the same day I am writing this review) considering a great car from an exceptional dealership recommended by a friendly and respectable dealer. More

My wife and I were very pleased with the vehicles we purchased this year. The whole experience was very positive with a great outcome. We would recommend anyone looking for a new or used vehicle to co purchased this year. The whole experience was very positive with a great outcome. We would recommend anyone looking for a new or used vehicle to come here first to see what Kia of West Chester offers compaired to other dealerships. More

The receptionist I spoke with is the rudest woman I have ever talked to. Do not know how she has a job there still. I called to talk to services to make an appointment and instead of being professional she ever talked to. Do not know how she has a job there still. I called to talk to services to make an appointment and instead of being professional she had to be rude. When I asked to schedule an appt. she said there busy this week in a rude tone then before I got to say when there free she interrupts and say, "Are you going to tell me what you want to do because I have another call I have to pick up" First off I'm the customer and you don't talk to me like that. If you hate your job get a new one! More

Zak (salesman) is a pure liar do not deal with this guy period worst experience ever and managers there are just as bad. This dealership is just dishonest so consumers beware!!!! period worst experience ever and managers there are just as bad. This dealership is just dishonest so consumers beware!!!! More

I emailed Kia of west Chester for my annual inspection and emissions June !2th , I re-emailed the 15th and no response I called them and related it was time for my inspection {free} and free oil change et and emissions June !2th , I re-emailed the 15th and no response I called them and related it was time for my inspection {free} and free oil change etc.They could squeeze me in 6/27 if i dropped off the car. I agreed . I also told them i had a competitors coupon for the inspections and emissions for 34.99. The rep stated bring the coupon with you we need it to honor it.I drove 45 min as well as my husband out to Kia and upon arrival Barry the rep in service stated they did not honor coupons thaT WERE NOT kIA DEALERS? I will speak to my manager who he stepped over to and they had a little public snicker then stated no only Kia dealer coupons. I wasted my ttime and gas as well as my husbands to hear the usual we will not honor this verbal contract. I filed a complaint with the better business bureau. Now how the story changed they came after me and they will give me 5.00 off and all this crap.If you want kind friendly service GO SOMEWHERE ELSE! I will PAY more for it. More

I have been a customer of KIA for over five years. I purchased my first car brand new off the lot. When my family started to expand, I traded my new KIA in for a used KIA with more room. I have had a go purchased my first car brand new off the lot. When my family started to expand, I traded my new KIA in for a used KIA with more room. I have had a good experience with the sales people and never any issues with service as I only bring my car there for an oil change or warranty things until recently. Last year I have an issue with my car that required me to go into the shop on two difference occasions. On the first occasion I was told by the tech that he didn't have "time" to diagnose the problem. Even though I live an hour away from their shop and had an appointment for it to be seen for this particular issue. I should have been given a rental car and asked to come back after it was diagnosed. A few months later I brought the car back for the same issue, they diagnosed it, replaced the part and I was on my way. Just a mere ten months later, I found my self with the same issue. When I brought it back to service I was told that it wasn't covered under warranty this time and that I had to pay out of pocket for the part that was just replace ten months earlier and the labor. After talking to the service guy, they agreed to pay for the part but not the labor. I found this unacceptable, I was in two times earlier for the same issue and the part was replaced just a few months before...It should be replaced for free. When i asked to speak with the service manager, I got a gentlemen who was rude and condescending, he literally laughed at my concerns. When I stated to him that the warranty on the part (12 months or 12000 miles) should be clearly stated to the customer at the time of being fixed, I was told that there are many things I COULD be told but I would need to come in for a few hours to go through them all. WHAT???? is this guy serious? This is the service MANAGER who spoke to me like this. I am appalled at how I was treated and will NEVER take my car to KIA again. More

This was my first car purchase after being handed down my Grandfather's 1993 Chevy Cavalier. I was hesitant due to its value in my eyes being my Grandfather's; however, my car was on its last legs (the ICU Grandfather's 1993 Chevy Cavalier. I was hesitant due to its value in my eyes being my Grandfather's; however, my car was on its last legs (the ICU of cars if you will). When I contacted KIA of WC I was looking into just getting prices so I could shop around; however, Donny was probably the best--better yet probably the only representative who would have listened and talked to me as much as he did. I no sooner placed a questionnaire into their system and he contacted me within approximately 5 minutes at the most. He asked if I truly needed an SUV or if he could better place me in a smaller car. After we discussed my needs and if I could have anything in the car that I wouldn't necessarily need, he ended up finding me a perfect Sportage which fit my needs. We scheduled for an 8:30am Saturday test drive and when I got there a little early, he pulled around a brand new never been driven before Sportage in Mineral Silver. During the test drive I fell in love with the car and by 9am or so, I was filling out paperwork. I never once felt like a commission to Donny and never got the feeling of being rushed out the door so he could have other appointments. He was confident which made me feel at ease that he was truly helping me in the purchase rather than shooing me out the door in something I may not truly need. While I was getting the paperwork signed Donny was with another individual and once I was done he made sure I had been kept up to speed on the detailing of my car and never once did I feel like I was being taken for a ride. All in all, this is a fantastic car dealership & I couldn't be happier with the help or the representative I had help me! More

I have had difficulty with the dealership since I bought my Sorento. I needed to send the car back three times every time I had to have a repair on a new car. One one occasion, I was told a repair was under my Sorento. I needed to send the car back three times every time I had to have a repair on a new car. One one occasion, I was told a repair was under warranty, then I was charged over a hundred dollars for something I was told would be free. The communication is poor, the quality of work is poor. It has been a bad experience from the start. More