Kia of West Chester

BUYERS BEWARE! BUYER BEWARE!!!! Severe irresponsibility and negligence is the name of their game. The only reason I am giving them one star is because you cant give BUYER BEWARE!!!! Severe irresponsibility and negligence is the name of their game. The only reason I am giving them one star is because you cant give a zero. Like other car dealerships they are your best friend until you sign on the dotted line...then the complete and total incompetence begins...and last for MONTHS. I traded in my car for a 2013 Optima. The car had recently been exchanged by its previous owner so the exterior was very dusty. They assured me that they would do a full body job on it before delivering it to me (I live over an hour away). The day they were supposed to deliver my vehicle, they waited until the last minute (While I sat home waiting for hours thinking they were coming) to tell me that they didn't have anyone who could drive manual and I would have to wait until the next day. The next day, sorry the next evening after I again waited all day, my car arrives and much to my shock and dismay there are 3 people in it who look like they are our cruising in their new car-music blaring and all. I give her the keys to my trade in and as I turn to go into my house she yells, "WAIT, I can't drive stick. No one told me it was stick." ARE YOU KIDDING ME??!!!! I then have to spend my time giving her a lesson on how to drive a manual transmission, when I should be in the house helping my kids with homework and making dinner. Oh, but little did I know the fun was just beginning. The next morning I go out to my car to find that there is cracked/chipped paint along the passenger side door and swirl marks all over the car from a very poorly done buff job. I call the dealer and they feign ignorance, "oh, we didnt know. Just bring it back to us and we will paint it." Did I mention I live over an hour away. I now had to drive back to the dealer missing another day of work. By the time I get my car back (a week later!!!!) its sowing like crazy for weeks on end..so it takes me til the thaw to realize that they didn't actually even bother to paint the car as they'd agreed. They simply painted over the chipped paint and did another amateur buff job. BUT WAIT THERES MORE!!! Today (6 months after buying the car), my car gets towed from in front of my house due to expired registration. WHY? Because the irresponsible negligent folks over at the dealership charged me for a transfer and renewal of my registration, but never bothered to do the latter. Which means unbeknownst to me Ive been driving around with small children for 3 months without registration. xxx???!!! Do you know how dangerous that is?? They then inform me that, "oh, we also overcharged you by $143.97". WHAT? When were you going to tell me that. Never. Just like I would never have learned that you FORGOT TO RENEW my registration until my car was impounded. Wow. SMH. Is it wrong of me to expect thoroughness and competence from a car dealership around all things car related?? More

Great experience I was on my way to another Kia dealership and decided to stop by West Chester Kia just to take a look since they were much closer. My sales person I was on my way to another Kia dealership and decided to stop by West Chester Kia just to take a look since they were much closer. My sales person was Eric Trembicki, he is a young fellow who is very knowledgeable, went the extra mile to accommodate me.. and honestly he got me in the car that I wanted which was fully loaded. Even though it was a long day, at the end of it all the best was when he took time out to show me all the neat tricks my car could do. He even sync my I phone, which get ++++ points from an old gale such as myself. Oh and thanks again for coming to my job to attach the tags. Overall I give him 5 stars. Go check him out More

Great Everything went exceptionally well. From the moment I walked in the door till the time I left the lot in my new car i felt comfortable with Anthony an Everything went exceptionally well. From the moment I walked in the door till the time I left the lot in my new car i felt comfortable with Anthony and the sales staff. More

This was the second vehicle I purchased from Kia of West Chester. Both experiences were excellent. I was treated like a part of the family. Sales staff was very knowledgeable about the products and various Chester. Both experiences were excellent. I was treated like a part of the family. Sales staff was very knowledgeable about the products and various packages and options. We were able to negotiate a very good deal without making me feel pressured. Gave me a very fair trade in value for my 2012 Optima EX. Traded it for a 2014 Optima SX and I love it! I have purchased many cars over the years and I can honestly say that this dealership by far was the best experience ever! I will continue to refer friends and neighbors to your dealership and I am sure when the 2016 models come out, I will be back again! I travel over 25 miles to this dealership because of my experiences. I actually have a Kia dealership about 2 miles from my home but I come to you because of your staff. Thanks Tom and Jas! You guys are great! Larry More

Dennis was excellent. I left a thank you for Dennis and Kia Management. They tool care of my care quickly and it was clean when I picked it up. The cost from everything that was done was minimal. Under my Kia Management. They tool care of my care quickly and it was clean when I picked it up. The cost from everything that was done was minimal. Under my special circumstance, I now feel that good people still exist and truly care. More

I came in to the dealership n was treated by Anthony Wilson. I was unsure of leading or purchasing a vehicle but Anthony's patience and knowledge helped me decide. My kids and I fell in love with the so Wilson. I was unsure of leading or purchasing a vehicle but Anthony's patience and knowledge helped me decide. My kids and I fell in love with the sorento. Anthony promised if leave smiling and that I did! I will recommend Kia of West Chester to all my friends and family. My kids and I have our first new car ever! It's the first step in us starting over our life . Thanks Anthony for making the first step so easy! More

I had found hyundai santa fe on cargus for 9995 and i wanted so i went there on saturday i get there with my wife we take it for a test drive.We are going down the street my wife hits the brakes and you wanted so i went there on saturday i get there with my wife we take it for a test drive.We are going down the street my wife hits the brakes and you hear the brakes dig in to the rotors bad so i say something to jas in the back seat and he tells me that they will fix it when they get a commitment to buy it.We get back and a manager comes out with numbers and said it was 13 thousand and some dollars and i told him why. He tells me the car was 12995 and i told him the internet said 9995 . He said what website was i on and i told him cargus but he said that the website of kia of west chester said that it was 12995 and said so did cargus .I told him to find it so he starts looking in the fine print and to his dismay there was nothing there so he leaves in a huff.He comes back in 2 minutes and has numbers an tells 10666 and i tell him good get the brakes fixed and i take it then since he came down on the price he procedes to tell me it is now a as is vehicle and they were not going to fix anything.I did not fall off the last turnip truck and told him to keep it.I would not recomend them to anyone not even to buy a scooter. More

I arrived at your KIA dealership in west Chester on a rainy day with the intention of 'just looking' at the new KIA line of cars on the lot. I was greeted by Anthony in the parking lot. Anthony was very rainy day with the intention of 'just looking' at the new KIA line of cars on the lot. I was greeted by Anthony in the parking lot. Anthony was very friendly in his approach and took the time to explain and demonstrate to me, and my wife, all of the various models and options which are available on the 2014 KIA's. Anthony spotted a Sorento on the lot that was the right color and offered many options that I was not expecting to be included at the very reasonable price that was shown on the window. After the test drive I never felt pressured while talking with Anthony about the details of the sale. We purchased the Sorento that day and drove it home with the 50 inch flat screen TV, which was included with the sale. Tom and Anthony were both very responsive to any, and all, concerns that we had throughout the process of purchasing this car from Kia of west Chester. More

My wife and I now have owned 5 vehicles purchased from Kia of West Chester. I was in an auto accident several days ago and needed to buy a new vehicle. Since the service, sales and staff have always been Kia of West Chester. I was in an auto accident several days ago and needed to buy a new vehicle. Since the service, sales and staff have always been excellent, I decided to come here first. The sales people work very hard to get you what you want and within the price range, options, selection, etc. that matches your interests, not theirs. They are friendly, professional and actually listen to you. The service department has maintained all of our vehicles, they contact us when we are due for service, professional, flexible, and have a sense of humor. What else amazes me, is that they actually look to see how they can save you money in ways I had not even thought of. The people who work on the vehicles know their jobs, we are never disapointed with service. The people also know us by name and sight, and make sure we are comfortable during any needed wait time. As long as we continue to get this type of quality service from everyone there, we will keep coming back. Love Kia of West Chester! Jim Ulinski More

Wanted to take time and write this review. Have ALWAYS received excellent service at this dealership. Have worked with Dennis as my service advisor several times now, and he is very friendly, professional received excellent service at this dealership. Have worked with Dennis as my service advisor several times now, and he is very friendly, professional, knowledgeable and customer oriented. Should be proud to have him as your employee. More