Kia of Wesley Chapel - Service Center

CUSTOMER SATISFACTION Excellent job - KIA should be proud to have these gentlemen working for them - BRAVO would recommend, my friends & people who've have asked about m Excellent job - KIA should be proud to have these gentlemen working for them - BRAVO would recommend, my friends & people who've have asked about my experience @ KIA !!!!! More

Excellent service Dusty always takes great care of me. Knowledgeable, takes time to explain everything. Doesn’t try to add on stuff you don’t need. Timely, finishes wor Dusty always takes great care of me. Knowledgeable, takes time to explain everything. Doesn’t try to add on stuff you don’t need. Timely, finishes work as promised. Friendly and takes good care of you while you are waiting. I have been having my car serviced here for over 2 years with the same service advisor. More

Headlight problems Edward was the service person who helped me. What a wonderful, knowledgeable man. He is an asset to KIA. I would recommend this KIA Service to all Edward was the service person who helped me. What a wonderful, knowledgeable man. He is an asset to KIA. I would recommend this KIA Service to all if my friends. More

Oil change/ 5k service Chad took great care of me and was very helpful. I was in and out in about an hour. Thanks for the free coffee too. Chad took great care of me and was very helpful. I was in and out in about an hour. Thanks for the free coffee too. More

Great place Great people...great service...fast and honest...Chad was very knowledge and fast to fix all problems with my vehicle....I come without appointment an Great people...great service...fast and honest...Chad was very knowledge and fast to fix all problems with my vehicle....I come without appointment and they take care for me without no questions asked.... More

Great place to deal with Great place to have to go to to get work done.i wouldn't want to deal with other places.others have not been giid. Great place to have to go to to get work done.i wouldn't want to deal with other places.others have not been giid. More

Awesome dealership! I loved my experience here and Kenny Ventura is amazing! I would definitely recommend Wesley Chapel Kia to everyone. They are great people and a great I loved my experience here and Kenny Ventura is amazing! I would definitely recommend Wesley Chapel Kia to everyone. They are great people and a great company! More

HUGE mistake Where do I begin... HUGE mistake! We should've gotten up and walked out but we were foolish and now we are stuck with a literal 'smelly/stinky' Kia So Where do I begin... HUGE mistake! We should've gotten up and walked out but we were foolish and now we are stuck with a literal 'smelly/stinky' Kia Soul! It has had a foul odor since after the first few days of having it! They have had it in twice and now we are waiting on a call from the service department because they do not have any loaner vehicles because of a HUGE Optima recall funny thing is I was told that same story back in September of 17! We had an appointment for this past Saturday but they couldn't really do anything that day because those type of issues are handled M-F... hmmmm I had an appointment which I scheduled with someone there and made clear why I needed an appointment! They did look at one other issue which was the rough idle and determined that the alternator pulley is defective BUT according to service is 'safe' to drive! They claimed they ordered the part and it would be in yesterday and to my surprise I still haven't heard from them yet! I am so disgusted with the lies and nonsense that this place advertises!!! They don't care about customer care! I have emailed them and of course gotten no reply! I could go on and on! Going here was a HUGE mistake! They screwed us in a HUGE way! Buyer BEWARE!!! More

Brake Line scam? I had gone to this dealership's service department on several occasions. Many were for the typical tire rotation and oil change. I did not have a I had gone to this dealership's service department on several occasions. Many were for the typical tire rotation and oil change. I did not have any issues with the typical preventative maintenance service. This last trip to Fucillo Kia was because of a leaky and corroded brake line. Long story short, the ASSISTANT ADVISING MANAGER told me all of the brake lines needed to be replaced, and that only a Kia manufacturer had the brake line for my car and had to be ordered. He estimated the repair to be $1,300 dollars. I did some research and asked other auto service companies about it. Skipping some of the minutia about doing research and asking around, I found out that the break lines could be fabricated for much less than what he quoted me for. I went to a different auto service company and it cost me $550. Do not trust anything their advisors say! Question everything! especially the things you do not understand. More