Kia of Wesley Chapel - Service Center

Services Francisco Hernandez is awesome , great customer services . He is great employee.Always checking on you and make sure you are comfortable. You guys sho Francisco Hernandez is awesome , great customer services . He is great employee.Always checking on you and make sure you are comfortable. You guys should give him employee of the month. More

Great Customer Service I always know what to expect when I take my car in for service. There are no surprises, no one is trying to upsell you. You go in for what your reques I always know what to expect when I take my car in for service. There are no surprises, no one is trying to upsell you. You go in for what your request is and you leave having that request taken care of. Everyone is friendly and willing to help. Everything is clearly explained upfront so before they touch anything, you know what's going to be done and what it will cost. More

Door Recall Gone South I brought my Kia Sedona in for a factory recall on the side sliding door and a battery part they didn't have during my regularly scheduled maintenance I brought my Kia Sedona in for a factory recall on the side sliding door and a battery part they didn't have during my regularly scheduled maintenance. My appointment was at 1000hrs and I was about 20 minutes early but, they took my vehicle anyway. About 1100hrs the unnamed desk person called me up and told me one of my fuel injectors was gummed up and would I like to have them replace it. At the same time he told me my cabin air filter should be replaced. I told him no on both accounts because I have a three year free maintenance package. I said, "why I am being asked about replacing fuel injectors and cabin air filters when I came in for a door recall and a battery part." Took two hours to get out of there. When I arrived home and went to open the side door which had just been worked on, the same problem still exists. I have tried the door several times and I continue to experience the same problem. More

Unhappy customer Had my oil changed in June. The service writer talked me into upgrading my service to include a complete inspection. Everything checked out to includ Had my oil changed in June. The service writer talked me into upgrading my service to include a complete inspection. Everything checked out to include “no oil leaks”. Soon after the oil change, I observed oil on my garage floor. Thinking too much may have drained out, I checked the oil level and found it to be about an inch above the fill line. I took the vehicle back and said I believed my vehicle was over filled with oil. Their response was the leak was because I had 150,000 miles on my car and they could replace my head gasket for over $700. I next complained to Kia motors who stated that Fucillo service told them I brought it in with the oil leak (not true). They also changed out my wiper blades after I had changed them the week before and showed them the receipt. Needless to say, I received nothing to correct the damage done to my vehicle. How convenient for the service department to fall back on my mileage. I do know that I had no oil leak before the oil change, I also know I will never buy another Kia or use their service. It appears they are more worried about making those HUGE sales quotas and not about their loyal (past) customers. More

Maintenance Juan Morantes was very helpful, got me in quick, told him I needed to get out of there as quick as possible and I was. Thank you. Juan Morantes was very helpful, got me in quick, told him I needed to get out of there as quick as possible and I was. Thank you. More

Outstanding service Chad in the service department went above and beyond all duties to assist me with an issue on my 2004 Jaguar. He not only was able to schedule me for Chad in the service department went above and beyond all duties to assist me with an issue on my 2004 Jaguar. He not only was able to schedule me for immediate service, he went beyond the call of duty and actually informed me of the cause of the issue and provided a solution. I will be servicing my car with this dealership for a long time to come. Thank you, Chad! More

Awesome Service! Couldn't have asked for a better experience. I was a day late for my appointment, they took me right in, my car was ready in about an hour, the servi Couldn't have asked for a better experience. I was a day late for my appointment, they took me right in, my car was ready in about an hour, the service technician that checked me in was very efficient and I was definitely his priority!!! More

Great service The guy who was my coordinator was amazing and efficient, it was Neil who won me over I can assure you, since I purchased the car I have refused to The guy who was my coordinator was amazing and efficient, it was Neil who won me over I can assure you, since I purchased the car I have refused to run to your location but I have a free service pkge that needs to be serviced at your location where I purchased the car, Neil is the man More

New car 2018 Optima, Car only in my possession 9 3/4 days out of 31. Towed 3 times for major mechanical failure.Kia has given my no option but to take back the car. I am 7 Car only in my possession 9 3/4 days out of 31. Towed 3 times for major mechanical failure.Kia has given my no option but to take back the car. I am 73 years old, need a dependable car. KIA,STEP UP & DO THE RIGHT THING More

Recall Our Service Advisor was very pleasant and helpful. Explained everything so it was easy to understand. We actually purchased our car in Cape Coral so w Our Service Advisor was very pleasant and helpful. Explained everything so it was easy to understand. We actually purchased our car in Cape Coral so was happy we could bring our vehicle here for service. More