Kia of Wesley Chapel - Service Center

Excellent service I came in late one weeknight, had a flat and riding on the donut. Even though it was late, service man said no problem, they will look at the tire and I came in late one weeknight, had a flat and riding on the donut. Even though it was late, service man said no problem, they will look at the tire and see if it could be fixed. Luckily it could be, and they fixed it. No complaining about it being too late or anything, just helped me out big time! More

Very good service and attention This dealer knows how to take care his customer. I will recomend this dealer to my friends and to other people. Definitely very good attention This dealer knows how to take care his customer. I will recomend this dealer to my friends and to other people. Definitely very good attention More

Continual Good Service Great visit. This time Edward on the visit...Great visits always also with Francisco, Humberto and Zimmerman. Every service visit for my 2012 Soren Great visit. This time Edward on the visit...Great visits always also with Francisco, Humberto and Zimmerman. Every service visit for my 2012 Sorento has been good...even the expensive ones. I got there about 2:30 and the donuts were gone...only cookies left....don't know if that is good or bad, depending on current dietary inclinations. More

The service center crew is the best! I’m always impressed with the positive attitudes, great service, and knowledgeable/thorough answers to my questions. The waiting area is comfy, WiFi a I’m always impressed with the positive attitudes, great service, and knowledgeable/thorough answers to my questions. The waiting area is comfy, WiFi adequate, and coffee hot. Leandro was great! More

Maintenance on my 2018 kia Great service center ! Employees there are excellent. Curtious..and always return your car washed and vacuumed .There waiting area always has accomm Great service center ! Employees there are excellent. Curtious..and always return your car washed and vacuumed .There waiting area always has accommodations with refreshments.. And a nice play area for the kids ! Thank u Kia !! More

Quick visit to the garage I had the garage check my Kia Soul tires as they were missing pressure and could not get the light to turn off. Jonathan received me and took care oof I had the garage check my Kia Soul tires as they were missing pressure and could not get the light to turn off. Jonathan received me and took care oof the problem personally. He was courteous and professional. More

Excellence Best experience I've ever had at a dealership. Will purchase all future vehicles from Fuccillo Kia. Jonathan was professional, courteous and helpful Best experience I've ever had at a dealership. Will purchase all future vehicles from Fuccillo Kia. Jonathan was professional, courteous and helpful, all at 6:45 on a Saturday morning! More

Service tech Ed Hernandez was outstanding in his efficiency Service tech Ed Hernandez was outstanding in attending to the particular issue I came in to have addressed but also covered another issue that I was u Service tech Ed Hernandez was outstanding in attending to the particular issue I came in to have addressed but also covered another issue that I was unaware of. He is very courteous and professional in his approach and manner. More

Didn’t even let them service my car Brought my car in for service to Fuccilo Kia due to a recall on my vehicle. As it being my first time having my car serviced there, I didn’t know how Brought my car in for service to Fuccilo Kia due to a recall on my vehicle. As it being my first time having my car serviced there, I didn’t know how their process was. Once I walked in and saw Chad I knew it was going to be a negative experience. Granted he was the only one working, as no one else was around. I could clearly see he was busy on the computer. I patiently waited while being ignored. I finally asked if he was part of the service team and his response was yes and then went back to his computer. After waiting a few more minutes, he finally asked what I wanted in a tone that made me feel like I was bothering him. I started by stating that I had a 4 o’clock appointment and my name for he could look it up. His response very rudely was , I need your car key, that’s where I get all the information. After that being said, I stated that it was my first there and was unaware. I the. Have him my car key and he proceeded out to my vehicle. After about a minute processing how I was just treated by an employee l, I walked outside and told Chad that I was going to take my car elsewhere due to his behavior. It’s really sad that I was treated this way and will never return. Especially since my mom loves Kia and is need of a car and we were going to come this weekend to look at cars. We’ll now be going to another Kia dealership. Thanks for Chad showing his true colors to me as it set a very high presidents on how Fuccilo is. More

Recall notice. My car checked out without needing further repair after recall inspection. Staff was friendly, knowledgeable and informative about the service and tim My car checked out without needing further repair after recall inspection. Staff was friendly, knowledgeable and informative about the service and time frame to finish. More