Kia of Wesley Chapel - Service Center

Tire Repair I scheduled a service call due to one of my tires seemingly to have a slow leak. Took it in.. Jenny, in service, took great care of me by keeping me I scheduled a service call due to one of my tires seemingly to have a slow leak. Took it in.. Jenny, in service, took great care of me by keeping me informed of my car's status throughout the process. Due to having Hazard coverage, Fuccillo repaired my tire, which did have a nail it, and the restwas out in less than 2 hours during a very busy Saturday afternoon. Thanks Kia, you always follow through! More

Check engine light My car was brand new 2019.. within 1 week my check engine light was on... not so happy.. spent a little too long at dealership due to car being a week My car was brand new 2019.. within 1 week my check engine light was on... not so happy.. spent a little too long at dealership due to car being a week old I thought it would have been a priority.. anyway, was told lose battery connection and all is should be fine now?! Wasnt my battery light that came on the dash but check engine so makes me wonder ... service staff was very friendly.. washed exterior of car but still upset I had to spend my Sunday dealing with this issue. I know their staff sees a lot of customer but to have just been there a week ago and to have the people (finance, salesmen) etc that I had direct contact with have no acknowledgement of me was a bit crappy.. seems no staff cares about your time once they get the sale. And no one ever smiles. Just my opinion. More

Honest service The salesman never pressured me into making a rash decision. He was very patient and polite. Scott lam wonderful. I would tell anyone that to ask for The salesman never pressured me into making a rash decision. He was very patient and polite. Scott lam wonderful. I would tell anyone that to ask for Scott Lam More

Made It Right! I had a crazy Saturday morning, my car would not start at the airport after returning from a trip. I called Fuccillo Kia after a service company cam I had a crazy Saturday morning, my car would not start at the airport after returning from a trip. I called Fuccillo Kia after a service company came and jumped my car. Fuccillo fit me in on a busy Saturday and checked over my car and reported that it was indeed the battery. I had a little concern over the cost of the battery replacement, but I was eager to get my car fixed and to be home after a long week. I provided some feedback to Kia about my experience. On Monday, Nick called me and stated he had read my feedback, and he wanted to know more about my experience on Saturday. He also explained the reason behind the cost of the battery and offered to have my battery replaced elsewhere and to refund my $$'s. Who does this? - Fuccillo Kia does! Thank you, your service department is top notch and customer focused. And nope!! I did not opt to have my battery replaced elsewhere. I will not go anywhere else to have my Kia serviced. More

Service Leonardo always takes good care of me. An the team that works on my vehicle are always spot on. Leonardo always keeps me updated and provides differe Leonardo always takes good care of me. An the team that works on my vehicle are always spot on. Leonardo always keeps me updated and provides different options. He’s a wonderful asset so the your service team there at wrestle Chaple Kia. He is one of the reasons I always come back an recommend other people. More

New car oil change We brought In our new kia rio for its first maintenance and oil change..the process was simple. They did a good job. Friendly staff We brought In our new kia rio for its first maintenance and oil change..the process was simple. They did a good job. Friendly staff More

Horrible wait. No added value. I scheduled an oil change/service appointment for a Saturday. They said they had a time at 11, so I came in at 10:50. Then waited in the lobby until 1 I scheduled an oil change/service appointment for a Saturday. They said they had a time at 11, so I came in at 10:50. Then waited in the lobby until 1:45 for them to change the oil and spray my car down as a wash. It wasn’t even dried fully. Almost 2 hours and $50. Down the road there’s a place that will change oil in 20 minutes or less for $30. No reason to go here unless you need it dealer serviced. I don’t think you should need to wait longer than an hour if you make an appointment days in advance. I feel like it would’ve taken the same time if I would’ve just walked in. More

best dealership I have ever worked with no exceptions This dealership does it right, from the buying experience to service after the sale. Best decision I’ve ever made to come here. I HIGHLY recommend Fuc This dealership does it right, from the buying experience to service after the sale. Best decision I’ve ever made to come here. I HIGHLY recommend Fuccillo KIA of Wesley Chapel More

Amazing service advisors and fast service My service advisor is the best they have.. he is very quick and efficient. Services is always great, friendly, quick and I always leave with a smile a My service advisor is the best they have.. he is very quick and efficient. Services is always great, friendly, quick and I always leave with a smile and a clean car More

fantastic service This is a great location being just off 275 with fantastic amenities for use while waiting. The seating, beverages and wifi are a big plus! This is a great location being just off 275 with fantastic amenities for use while waiting. The seating, beverages and wifi are a big plus! More