Kia of Wesley Chapel - Service Center

Terrible Came to your facility as I have a paint issue with my Cadenza. Sales person greeted me and when I mentioned I had a problem she directed me to another Came to your facility as I have a paint issue with my Cadenza. Sales person greeted me and when I mentioned I had a problem she directed me to another representative to look b at my car. He identified a problem and made me feel a if i did something wrong to instigate the paint issue. I then took my car to the Service Department and waited in front of two employees waiting to be at least acknowledged I wed their. Finally the representative looked at my vehicle and immediately knew the problem which apparently was happening to a number of other Cadenza's. The new parts have been ordered 2 weeks ago and still waiting to take my car to be rectified. I think everybody that deals with customers should be aware of common faults which has been an issue with certain vehicles so that the customer doesn't feel uncomfortable being blamed for common faults. More

no waiting I was on my way home in less than a hour after having routine maintenance done and it was cleaner then when I came in. I was on my way home in less than a hour after having routine maintenance done and it was cleaner then when I came in. More

Lost Faith I used to trust this service center, and was a faithful customer that used them for all my schedule service for the last 5+ years.... But here over th I used to trust this service center, and was a faithful customer that used them for all my schedule service for the last 5+ years.... But here over the last year or so their focus seem to be on bottom line profits and not honest service. This last experience was the final straw as I was becoming more uneasy with each visit. I drove from St Pete where I recently moved to have a issue checked because they were "My Dealership". This visit I was told the noise I was hearing in my steering was my "New" struts needed lube... Not to mention I was charged the full 90$ for this diagnosis... Ok no big deal, Let's do it... But when. I was told it would take 3hrs of labor cost I was floored. I had thme installed the day prior and and it took 1hr for both sides... On top of that the noise is in my steering before the tires even begin to move.... So I am just so disappointed. O thought this dealership was different then the typical stereotype but apparently I was wrong. Time to move on and find a new place to receive service and honest advise. Was even thinking of trading my kia in for a new on because I love my Sorrento.. But when that time comes it will be somewhere else... The names I have selected do not reflect this incident. I believe it is not any one individual and as a former auto shop sales person I get the game... Thanks for the prior amazing experiences but my faith is now gone. More

Great quick and friendly service Coming in without an appointment because of a slow leak in my tire, I was promptly taken care of. Turns out the tire had a nail in the sidewall and pa Coming in without an appointment because of a slow leak in my tire, I was promptly taken care of. Turns out the tire had a nail in the sidewall and patching it would not work so the tire had to be replaced. As my NitroFill warranty was still in effect I got a new tire, mounted, speed balanced etc. at no cost. As usual, as I always bring my KIA SOUL back for servicing, staff are courteous, helpful, and professional. Kudos to Jonathan who answered all my questions about the tire and options, as well as, the warranty. More

Great experience Pat and the rest of the team were amazing! Definitely recommend these guys if you are looking for a Kia or a new car period. Pat and the rest of the team were amazing! Definitely recommend these guys if you are looking for a Kia or a new car period. More

Poor communication Started no greeter Then service advisor was very helpful till he was thru writing me up Brought me to cashier did not review work that was performed Started no greeter Then service advisor was very helpful till he was thru writing me up Brought me to cashier did not review work that was performed Two hours for oil change, wash and tsb that took .4 or 20 min No communication after cashier Had to get my own keys and car My husband is retired district service mgr and I am retired service director with 25yrs This was awful I may come back Praying this was just a bad day More

Great experience The service team was really nice and ready to help I loved the gourmet coffee bar in the longe and the snacks and how clean the car was when it came o The service team was really nice and ready to help I loved the gourmet coffee bar in the longe and the snacks and how clean the car was when it came out. More

Warranty fix The staff at Fuccillo Kia is very helpful. I didn't have an appointment but my check engine light came on and my car felt very off. Kia service told m The staff at Fuccillo Kia is very helpful. I didn't have an appointment but my check engine light came on and my car felt very off. Kia service told me to bring it right in and the busted coil was fixed under warranty same day, rather quickly. Their immediate help saved me a lot of stress and time. More

Great service Jonathan in service was very helpful as well as service manager. They took care of problem without hesitation. Great attitude and service with a smi Jonathan in service was very helpful as well as service manager. They took care of problem without hesitation. Great attitude and service with a smile, service manager was also great More