Kia of Wesley Chapel - Service Center

Friendly Staff, Bad Service I want to say, first and foremost, the staff has always been friendly at this location. The service itself is despicable. The estimated wait time is n I want to say, first and foremost, the staff has always been friendly at this location. The service itself is despicable. The estimated wait time is never accurate and I'm stuck waiting between 4 and 7 hours. I have had full diagnostics run to see what is going on, staff supposedly fixes the issue, but when I take my car home something else goes wrong and I'm expected to pay for another diagnostic. I expect an experienced mechanic, doing a diagnostic on my car, to be able to diagnose the issues. I could go into much more detail and I plan to with a manager. Additionally, I find it very interesting that when I have the 24 point inspections, my tire tread and brake pads magically improve between service visits. This has happened multiple times and I maintain every service record. Most recently I brought my car in at 12:30 for an oil change and to have my drive belts replaced, as that is what I was told was wrong with my car and causing a strange noise. My car had to be brought back to the shop 2 additional times that day, because the issue was not resolved. I paid nearly $500, was there until 7pm, and was told it is actually my alternator that needs to be fixed. Again, the staff was nothing but polite, but I am so unhappy. I am waiting to be contacted about what Kia is going to do about my alternator, especially since I just spent all of that money for no reason. More

Everyone was so helpful for my first time experience here. The reason I am giving Fucillo Kia a great rating is because from the minute I drove up I did not have to wait for anyone to help me out. Jennifer ma The reason I am giving Fucillo Kia a great rating is because from the minute I drove up I did not have to wait for anyone to help me out. Jennifer made me feel very comfortable taking my information especially since I just moved down here and was not sure how I would be treated in a new surrounding. More

Excellent Customer Service Excellent personalized services, Edward was super nice and he kept me informed throughout the complete service. I will use Kia fuccilo again and I wi Excellent personalized services, Edward was super nice and he kept me informed throughout the complete service. I will use Kia fuccilo again and I will recommend it to my friends and family 5 stars! More

Caring for you 💕 From customer service, to the body shop, Kia of Wesley chapel took care of my every need and left me satisfied with my overall experience. From customer service, to the body shop, Kia of Wesley chapel took care of my every need and left me satisfied with my overall experience. More

Service with a capital 'S'! From my original call to discuss my service requirements to the actual performance of the service, the entire process was handled in a professional an From my original call to discuss my service requirements to the actual performance of the service, the entire process was handled in a professional and friendly manner. The work done was excellent and completed much quicker than I anticipated. Highly recommend the entire service staff. More

Attention given to my car's automotive needs! Kia of Wesly Chapel got my car in and out within a few hours. They cared about my automotive issue and thier 1 on 1 customer service was amazing! Than Kia of Wesly Chapel got my car in and out within a few hours. They cared about my automotive issue and thier 1 on 1 customer service was amazing! Thank you! More

Service department was perfect! Jennifer the service agent was perfect in assisting me with my service needs. The whole team was customer Obsessed. Would recommend Fuccillo Kia to an Jennifer the service agent was perfect in assisting me with my service needs. The whole team was customer Obsessed. Would recommend Fuccillo Kia to anyone of my friends. Thank you. More

Always a pleasure! No matter how long you have to wait the time goes by fast. The staff are knowledgeable, friendly and efficient. Always a pleasure! Thank you! No matter how long you have to wait the time goes by fast. The staff are knowledgeable, friendly and efficient. Always a pleasure! Thank you! More

I just keep coming back I know my last visit was for service I don’t know any of the names that I’ve dealt with at that time the only name that I remember or sticks out in m I know my last visit was for service I don’t know any of the names that I’ve dealt with at that time the only name that I remember or sticks out in my mind is Sean Wilson and he’s the one that sold me the car . The service yesterday was great all of the employees that I did come across they were awesome but I just don’t know their names. And I would like to say when I purchased my car I know I was promised and a detail free and I never did get it when I KMan to get it or every time I came in to get it I thought it just never happened three years later I still haven’t gotten my detail.Don’t remember his name either. More

Great service department . I was shocked how fast I got in and out. Thank you kia service. Dustin did a great job And that's all I have to say . I was shocked how fast I got in and out. Thank you kia service. Dustin did a great job And that's all I have to say More