Kia of Wesley Chapel - Service Center

Quick and easy Went in for an oil change and it was done in 30 minutes. Quick and easy. Exactly what I needed to get done. Thank you Went in for an oil change and it was done in 30 minutes. Quick and easy. Exactly what I needed to get done. Thank you More

Timely and friendly Jenny, with the service center, was friendly and helpful. When service technicians had trouble replicating the problem I described, the technician too Jenny, with the service center, was friendly and helpful. When service technicians had trouble replicating the problem I described, the technician took time to ride with me for a test drive. All needed work was done in timely fashion. More

Repairs for airconditioning. Staff is always nice and friendly. They keep you updated on the status of your car and make sure to check in you as well. Staff is always nice and friendly. They keep you updated on the status of your car and make sure to check in you as well. More

Awesome It’s never a dull boring wait when needing to get my car serviced. That’s why I continue to come back and see the same person. It’s never a dull boring wait when needing to get my car serviced. That’s why I continue to come back and see the same person. More

Excellent work! I took my 2019 Kia Sorento for an oil change which it was not scheduled and I was immediately received by your friendly and helpful personnel and my v I took my 2019 Kia Sorento for an oil change which it was not scheduled and I was immediately received by your friendly and helpful personnel and my vehicle was serviced fairly quickly. I though I was going to be there for a long time but that was not the case as my vehicle was returned to me fairly quickly... More

Always a Pleasure It is always a pleasure when we have to take our car in to Kia Wesley Chapel for service. Jonathan was an amazing help, he really went above and beyon It is always a pleasure when we have to take our car in to Kia Wesley Chapel for service. Jonathan was an amazing help, he really went above and beyond for us and the service was quick! Thank you! More

The waiting area, complete with coffee, donuts a tv and char I got there at 9am and was out by 10 15. The warranty covered the problem which was water on the passenger side floor due to a clogged pipe associate I got there at 9am and was out by 10 15. The warranty covered the problem which was water on the passenger side floor due to a clogged pipe associated with the air conditioner. When I got my car back it had been washed and they did a 5 point inspection. They also checked all fluids and checked air in my tires. More

Good communication during the service appointment. Service was good, completed in less time than quoted. One complaint .. I had service yesterday and today I received an email with discounts on almo Service was good, completed in less time than quoted. One complaint .. I had service yesterday and today I received an email with discounts on almost everything I had done yesterday. It's not good customer service to email discounts the day after I had the service. Poor marketing. More

Excellence I had an oil change and rotation of tires done on a busy Saturday morning. My car was taken right in and the work was completed in 35 minutes. Excelle I had an oil change and rotation of tires done on a busy Saturday morning. My car was taken right in and the work was completed in 35 minutes. Excellent service! More

Friendly Staff, Bad Service I want to say, first and foremost, the staff has always been friendly at this location. The service itself is despicable. The estimated wait time is n I want to say, first and foremost, the staff has always been friendly at this location. The service itself is despicable. The estimated wait time is never accurate and I'm stuck waiting between 4 and 7 hours. I have had full diagnostics run to see what is going on, staff supposedly fixes the issue, but when I take my car home something else goes wrong and I'm expected to pay for another diagnostic. I expect an experienced mechanic, doing a diagnostic on my car, to be able to diagnose the issues. I could go into much more detail and I plan to with a manager. Additionally, I find it very interesting that when I have the 24 point inspections, my tire tread and brake pads magically improve between service visits. This has happened multiple times and I maintain every service record. Most recently I brought my car in at 12:30 for an oil change and to have my drive belts replaced, as that is what I was told was wrong with my car and causing a strange noise. My car had to be brought back to the shop 2 additional times that day, because the issue was not resolved. I paid nearly $500, was there until 7pm, and was told it is actually my alternator that needs to be fixed. Again, the staff was nothing but polite, but I am so unhappy. I am waiting to be contacted about what Kia is going to do about my alternator, especially since I just spent all of that money for no reason. More