Kia of Wesley Chapel - Service Center

Took me in on short notice. The last 3 years of dealing with the Wesley Chapel Kia has been a great experience. Always friendly and fair prices. Reasonable waiting times and grea The last 3 years of dealing with the Wesley Chapel Kia has been a great experience. Always friendly and fair prices. Reasonable waiting times and great snacks and coffee while waiting! More

Very good customer service I set an appointment for car service two days before for 4:30 on Wednesday. When I arrived I was cordially received and they got my car for the servic I set an appointment for car service two days before for 4:30 on Wednesday. When I arrived I was cordially received and they got my car for the service and finished on time. Leonardo did a very good gob. More

Jenni was great and was very professional I needed work done to the back lights on my Optima. Jenni handled things from start to finish with excellent professionalism. You did a great job Jenn I needed work done to the back lights on my Optima. Jenni handled things from start to finish with excellent professionalism. You did a great job Jenni. More

Much appreciated The kind lady, Jennie, that assisted me was very helpful and knowledgeable. I wasn't there that long, but my visit was pleasant. Thank you. The kind lady, Jennie, that assisted me was very helpful and knowledgeable. I wasn't there that long, but my visit was pleasant. Thank you. More

I now you can do better The service is always ok. However I thinks the place is too small for the amount of people they receive. Also they need to explain better their findin The service is always ok. However I thinks the place is too small for the amount of people they receive. Also they need to explain better their findings on my car, unfortunately I didn’t ask at the time and when I came home and check my inspection it got some marks in red which is concerning, I felt they were rushing me out of there and didn’t took the time to explain. More

Feminist I usually have Humberto(5 stars to him). He was with someone and I decided to give another service person a try (never told me his name). I told the p I usually have Humberto(5 stars to him). He was with someone and I decided to give another service person a try (never told me his name). I told the person that my tire light is on and my tire was almost flat in my drive way. Waited in the waiting room for awhile and everyone who was in there received updates on their car and/or was told their car was done. 90 minutes went by, no update from my service person. I went up to the front desk and told them how ridiculous it is to not have had an update in 90 min. The service person said Oh..well.. all your tires just needed air. They were all low. I told the service person to check my front passenger tire again because it was flat in my driveway. 10 mintues someone new gives me an update and said they found a puncture in that tire and will patch it. Are you kidding me???? Its almost 2 hours and because I said to check my tire again... now they found it. Absurd! The service person didn't even want to believe me to check it again. Next time I will only see Humberto! Always great service with him!! More

Jonathan was excellent I had a small bubble on my 2019 Kia I drove into the dealership unannounced, without an appointment.. Jonathan took me right, in he was about to leav I had a small bubble on my 2019 Kia I drove into the dealership unannounced, without an appointment.. Jonathan took me right, in he was about to leave to head home because shift was ending. The tire was unavailable because it’s a new car. He quickly put me in a loaner and got me on my way. His politeness kindness and professionalism was above and beyond, extraordinary More

Great Experience I always have a pleasant experience when I take my vehicle for services. The entire staff there is always friendly and very professional. But the best I always have a pleasant experience when I take my vehicle for services. The entire staff there is always friendly and very professional. But the best part in my opinion is that they get you in and out in a hurry. More

Exceptional service It was good no long wait service guy was helpful and friendly. Courteous no problem no complaints all is well keep up the good work It was good no long wait service guy was helpful and friendly. Courteous no problem no complaints all is well keep up the good work More

Great experience Jennifer (i believe) provided great customer and was very knowledgeable. Got a great deal with the coupon and was in and out of the dealership within Jennifer (i believe) provided great customer and was very knowledgeable. Got a great deal with the coupon and was in and out of the dealership within an hour. More