Kia of Wesley Chapel - Service Center

15000 miles on car and rotors are scored. Won’t fix them. So upset with Kia. Rotors should not go at 15000 miles. It’s unheard of. They need to fix them at no charge as a good faith gesture. Won’t fix them. So upset with Kia. Rotors should not go at 15000 miles. It’s unheard of. They need to fix them at no charge as a good faith gesture. More

great to do business w/ Kia of Wesley Chapel. George goes out of his way to make the deal work. I recommend Kia of Wesley Chapel and George Ryan to all my friends and family George goes out of his way to make the deal work. I recommend Kia of Wesley Chapel and George Ryan to all my friends and family More

George and Luis were awesome and helped us with getting into our 2023 kia k5. I fully recommend talking to George if you are looking for a car. into our 2023 kia k5. I fully recommend talking to George if you are looking for a car. More

Needed tire checked. Losing air. Waited 15 min (10 past appt) for write up. Advisor Jonathan seemed to be hoping someone else would do it. Told 2 times it was driver fron Losing air. Waited 15 min (10 past appt) for write up. Advisor Jonathan seemed to be hoping someone else would do it. Told 2 times it was driver front tire. Waited 2 hours for J to tell me they sprayed the tire & no leak. I told him I put 20 psi in tire that morning & sensor was tripped. He asked if I wanted them to look at it again...YES. Told him again it was driver front. He said it was fine & gave me the I-Don't-Give-A-xxxx stare when I asked if I should just wait for a blow out (Rude, but I was annoyed). J's demeanor was like he was just going through the motions from the moment he started the write up until the end. I have 3500 miles on this car. I was angry that he was so dismissive. I was angry that I was going to have to buy new tires so I wouldn't have a blow out on the highway & hurt myself or others. I was ENRAGED when I got home & the invoice said they checked my back tires. HE WAS TOLD 3 TIMES IT WAS THE DRIVER FRONT! The lesson is the most important thing is to sit in the service department & listen when buying a new car. The real cost of a car is time/money spent in maintenance NOT the sticker price. Kia of Wesley Chapel is not reliable. More

The only reason why I'm writing this negative comment: after talking with 1 service line employee and 2 managers concerning their lack of communication is - no follow-up with me when I was told they'll ha after talking with 1 service line employee and 2 managers concerning their lack of communication is - no follow-up with me when I was told they'll have to investigate it. On 4/6/22 I thought the service department had checked and corrected two recalls. During this visit they also did a courtesy check and recommended the right rear hub. Had to prepaid for hub. Two days later (4/8) hub came in and they installed it. On 4/12 got another recall letter from Kia corporate. Went back thinking this was a new recall. Found out it was checked out on 4/6 (so they say) but they had not done what they said on 4/6 concerning the one recall I originally took it in for. Hears my point. If it wasn't for the corporate letter from Kia stating of another recall, I would have never known the major recall on 4/6 wasn't completed. All this can be verified by their courtesy videos to me. More

The workers are confident and helpful. They also treat their customers with patience and respect. They also treat their customers with patience and respect. More

Terry is a problem solver. There are allot of moving parts within a dealership. Most of the time everyone is trying to do the right thing but it doesn't always go as planned. There are allot of moving parts within a dealership. Most of the time everyone is trying to do the right thing but it doesn't always go as planned. It is in those situations that Wesley Chapel (And us Customers) are lucky to have Terry. Any issue with a staff member, process, or communication once Terry is engaged you can be certain that your issue will be resolved in a timely, competent and complete manor. The best compliment I can provide is that once in his hands I no longer have to stress over it because I know it will get done and I will receive status without having to chase it down. Thanks Terry! FYI.....Love my K-5!!!!!!!!!! More

Terry was very helpful throughout my time waiting for my oil change. He helped educate, and guide me to the right path with my car. Terry gave me the 5 star experience and Assist me with my troubles and han oil change. He helped educate, and guide me to the right path with my car. Terry gave me the 5 star experience and Assist me with my troubles and handled it with no problem! THANK YOU SO MUCH TERRY! More

My SUV had a oil leak 2 days after I had bought it from the dealership. I brought it in for service and was helped by Terry. He quickly fixed and serviced my vehicle with a friendly and professional approa the dealership. I brought it in for service and was helped by Terry. He quickly fixed and serviced my vehicle with a friendly and professional approach. Great customer service!! More