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Kia of Wesley Chapel - Service Center

Wesley Chapel, FL

4.1
719 Reviews

719 Reviews of Kia of Wesley Chapel - Service Center

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November 27, 2019

Excellent service, in and out fairly quick, communicated issues effectively, customer service was excellent, would not hesitate to recommend to others for them More

by XENANTUX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry
Nov 29, 2019 -

Kia of Wesley Chapel responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 25, 2019

Wait time Not enough people to check in your car. Had a wait time . Then waited for car to be wash . Car was not dry off when giving to us sloppy work More

by tampaboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Russ, Jennie Bunnell
Nov 26, 2019 -

Kia of Wesley Chapel responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 24, 2019

Service advisor Humberto Molina, was excellent as always provides fantastic customer service and is attentive and well versed in Kia products and services More

by ISMARI2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Humberto Molina
Nov 24, 2019 -

Kia of Wesley Chapel responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 24, 2019

time of service dropped car off within 15 minutes of getting home car was done. I did not have an appointment. Thank you all great work. Very friendly More

by NEEORL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Vidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Kia of Wesley Chapel responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 24, 2019

Fast, courteous service. Service agents keep you abreast of what is going on with your car. They all treat you like you are family and they are fairly quick. More

by HAROLDGR1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Hernandez
Nov 24, 2019 -

Kia of Wesley Chapel responded

It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 23, 2019

Quick reliable and wonderful.. Everyone that worked in the service department. A big thank you to all the people at KIA. The people that I had contact with were kind, friendly,and d More

by HOLMESKR15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Russ
Nov 24, 2019 -

Kia of Wesley Chapel responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 23, 2019

Friendly, accommodating and quick service. I was greeted with a friendly welcome at the service area. While my car was being serviced for an oil change, Ryan drove me back to work. Within 2 hou More

by CONCETTACOOK22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Vidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RYAN (courtesy driver)
Nov 24, 2019 -

Kia of Wesley Chapel responded

We are glad to hear you enjoyed your recent visit to our service department. At Fuccillo Kia of Wesley Chapel we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 23, 2019

did it right did everything to fix my issuse kept me imformed the whole time i sat there to let my know how far along they were clean service center More

by STJOHNS1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Hernandez
Nov 24, 2019 -

Kia of Wesley Chapel responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 23, 2019

Auto body shop I got hit while driving on Saturday evening, heading to a wedding... the Autobody shop did a great job repairing my vehicle! I can’t even tell anythin More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Hesser
Nov 24, 2019 -

Kia of Wesley Chapel responded

Scott, we really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Fuccillo Kia of Wesley Chapel team went above and beyond to help out with your vehicle needs. Thank you again for your business. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 23, 2019

Resolved bad headlight assembly Walked in the door greeted by Humberto and within minutes my car was taken to service bay. He offered a car to use while I waited or refreshments in More

by BOB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Humberto
Nov 24, 2019 -

Kia of Wesley Chapel responded

We are pleased to hear that you had an excellent experience with Humberto and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

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