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Kia of Wesley Chapel - Service Center

Wesley Chapel, FL

4.1
719 Reviews

719 Reviews of Kia of Wesley Chapel - Service Center

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January 08, 2020

Service dept Went to get car fixed but said it had to go back to new york because that is where the car had been fixed do not agree with the decision . More

by JODISDAIRY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Vidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2020 -

Kia of Wesley Chapel responded

Thank you for taking the time to provide this feedback. Please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

January 08, 2020

15,000 mile checkup Paid what they stated up front. Pretty quick service. Nice waiting room, great coffee. Will take it there again for service . now they need to fix m More

by DOUG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Russ
Jan 14, 2020 -

Kia of Wesley Chapel responded

Doug, thank you for the wonderful review! We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

January 08, 2020

I received my car dirty and dust. I was raining but we returned it to the service. They did not released the oddometer service alarm. May be if you have a service's check list will not forget some things More

by JIMMYVELASQUEZLOZANO
Recommend Dealer
Yes
Employees Worked With
Luis Castellanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2020 -

Kia of Wesley Chapel responded

Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

January 05, 2020

Great Customer Service The promptness yo attending us. Making sure our vehicle needed any other attention. Making sure we were comfortable. Attending to us. Acknowledging th More

by MICAELAALVARADO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Vidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Russ
Jan 06, 2020 -

Kia of Wesley Chapel responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

January 04, 2020

Amazing Excellent Service from Kia, they did amazing work and went above and beyond in every facet of the deal which made life so much easier More

by sandeep18.singh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vlatko Nikolovski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Wiggins
Jan 06, 2020 -

Kia of Wesley Chapel responded

At Fuccillo Kia of Wesley Chapel, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

January 01, 2020

No big deal? All was fine. I walked down to Waffle House for breakfast. Billy, Gloria, or Caroline should have picked up the check for the "triple hash browns wi More

by joeKRACKENFELS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I did not take down their names - sorry. Next time, if you refund me $1 per name, I will be more attentive. Deal?
Jan 06, 2020 -

Kia of Wesley Chapel responded

Thank you for the great review[ Please come visit us if you need anything else, be it service or sales. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

Jan 06, 2020 -

Kia of Wesley Chapel responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

December 31, 2019

Very pleased Humberto took care of my needs as soon as I walked in and helped me with any decision and question. Service was timely and reasonably priced. Very cou More

by hanjus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Humberto
Jan 06, 2020 -

Kia of Wesley Chapel responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

December 31, 2019

Excellent as Always We love Fuccillo Kia. Their service department rocks. The staff is always courteous and helpful. Not to mention the speed of the mechanics who work on More

by KELLYSELTZER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe F.
Jan 06, 2020 -

Kia of Wesley Chapel responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

December 30, 2019

Service was told it would be about 1 hour and turned out to be 45 minutes and I was greeted with a smile as well. I was very pleased. More

by KKMKX3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry in service department
Jan 06, 2020 -

Kia of Wesley Chapel responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

December 29, 2019

Great Customer Service Jenny at the service center is always very helpful and pleasant to work with. She gives you answer's and is very knowledgeable. My 7 yr even noticed h More

by VANESSAG2005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennie Bunnell
Jan 06, 2020 -

Kia of Wesley Chapel responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jenny does for Fuccillo Kia of Wesley Chapel and our customers. Hope to see you again soon! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

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