Kia of Wesley Chapel

Mostly great, but an opportunity for improvement. Overall, this was a good experience. So why four stars? I had an appoint with a person about a specific car for 9:00 am. We got there on time and a la Overall, this was a good experience. So why four stars? I had an appoint with a person about a specific car for 9:00 am. We got there on time and a lady named, Maria greeted us. We told her about the appointment. She said "oh, that person only works online. I will get you started." So right away my distrust began with this person. She did not say that she was a salesperson and with no explanation handed us a bunch of forms. Then out of the blue, she asked us to sign a commitment that we would buy a car from her. Then she told us the specific car we came for wasn't there. It was in stock, however, in another lot. I was wondering why because we were there for a very specific model, the only one in stock. I felt that it should have been there for us to look at and make a decision. She said oh it will be a while. Meanwhile, just fill out the forms. Thankfully, Luis came and immediately turned the situation around. He was so helpful and engaging.. He took the time to explain the process. And we purchased the vehicle. The downside was that this took over 4 hours! I truly love my New Kia Soul! It is such a fun car to drive. I am slightly disappointed that I didn't wait for the next promotion, though. The cruise, TV, Kayak, tablet, bike, etc. So if you wanted to through those in it would be great :) So here is my opinion. Maria was a new salesperson that lacked confidence. Luis is a superior salesperson that was wonderful to work with. Manny was also great. More

Good experience Israel was very helpful...all the staff I worked with made sure I got into the car I wanted. Had a hard time working out a deal at first but it all wo Israel was very helpful...all the staff I worked with made sure I got into the car I wanted. Had a hard time working out a deal at first but it all worked out in the end. Israel even went as far to find me new floor mats for the car so it stays clean. More

Great team at fuccillo kia There knowledge and help went a long way. They helped me get what I needed. The sales team and finance team worked to help me get in my Kia Soul There knowledge and help went a long way. They helped me get what I needed. The sales team and finance team worked to help me get in my Kia Soul More

Friendly not pushy pleasant experience Salesperson was tentative listen to what we wanted was not pushy it was a pleasure to work with the salesperson financing all went quickly overall ver Salesperson was tentative listen to what we wanted was not pushy it was a pleasure to work with the salesperson financing all went quickly overall very nice buying experience would recommend anyone give them a try More

I felt at ease Gene was very knowledgeable about the telluride KIA that I bought. And if he didn’t know an answer he got it for me. He was very upfront and real abou Gene was very knowledgeable about the telluride KIA that I bought. And if he didn’t know an answer he got it for me. He was very upfront and real about everything. He was very natural and easy going. I never felt pressured. It was very nice getting to know him. I would highly recommend him. More

Fantastic Nelson was a fantastic and considerate salesman. Very patient. O er all very pleased but paperwork took longer then expected considering that I was p Nelson was a fantastic and considerate salesman. Very patient. O er all very pleased but paperwork took longer then expected considering that I was preapproved. But o erall 5 stars!!! More

Great car buying experience Our sales specialist was superb, to say the least. Nelson Bou was very easy to deal with and very pleasant. We will definitely buy from Fuccillo Kia a Our sales specialist was superb, to say the least. Nelson Bou was very easy to deal with and very pleasant. We will definitely buy from Fuccillo Kia again in the future. More

Buying KIA SOUL EX Very competent sales consultants! LONG..., TOO LONG a time to purchase! We were there 6 hours! It took far too long for paperwork! Wasted time!! ft Very competent sales consultants! LONG..., TOO LONG a time to purchase! We were there 6 hours! It took far too long for paperwork! Wasted time!! ft More

Happy with my new car Excellent service from Nelson, he and his team sought the best deal for me. Nelson gave me many options for me to feel happy with my decision. His c Excellent service from Nelson, he and his team sought the best deal for me. Nelson gave me many options for me to feel happy with my decision. His commitment to his work is very remarkable. It is really a good experience and I will always recommend it with my friends and family More

Great service I came in for an oil change & tire rotation. Dusty Zimmerman was extremely knowledgeable and efficient. My vehicle was serviced and cleaned and retu I came in for an oil change & tire rotation. Dusty Zimmerman was extremely knowledgeable and efficient. My vehicle was serviced and cleaned and returned in a timely manner. I would recommend this service station to all More