Kia of Wesley Chapel

Nice car despite some mix ups! My 2019 Kia Niro EX is my second car purchased with Cindy Pabon.2 years ago, I met Billy Fuccillo and explained I wanted when my VA Backpay arrived a My 2019 Kia Niro EX is my second car purchased with Cindy Pabon.2 years ago, I met Billy Fuccillo and explained I wanted when my VA Backpay arrived a new fully loaded Deep Cerulean Kia Niro Touring with Sunroof, wireless cell charger and full sized Spare. So this past Saturday, I stopped in as my overdue VA rating finally arrived. I showed her the Index card showing the above specs wanted and found out an employee in Cape Coral found a Deep Cerulean that I though met my specs. The driver brought the car to Wesley Chapel only for me to find out if was a Deep Cerulean EX not Touring Edition. The manager Manny said the employee was New and failed to inform us before the car was driven from Cape Coral. I was of course furious as I was also told Fuccillo stores had None of the Touring Edition Niro's. Manny said Billy had a family emergency yet would get a copy of this Survey. It was closing time so I drove home to Brandon only to find out that my Key Chain with my house keys was never returned after the Forte5 keyfob was removed. So naturally, I had to drive back to Wesley Chapel where Manny was closing and found my house keys in the Key Tray. I finally went home saying that I did not want Cindy or Manny fired. I wanted Billy informed of what happened and was assured he would! More

Too long It started well, jessie was great. He was attentive and answered all my questioned . When it came to the finance & the final signing of the contract. It started well, jessie was great. He was attentive and answered all my questioned . When it came to the finance & the final signing of the contract. That Too long. It was to the point that I almost changed my mind and was about to leave but Jesse kept talking to us, making us laugh, so i decided to wait. I was also hoping that the dealership was giving away a tv or something, just like the commercial but nothing. Anyway, both my son an I got a Soul and we are very happy the car. More

Fantastic Experience Easy to work with and no hassle experience. Took the time to make sure everything was just right and went above and beyond to make sure I new the deta Easy to work with and no hassle experience. Took the time to make sure everything was just right and went above and beyond to make sure I new the details and features of my new car. Experience was straight, to the point, and very friendly staff. More

Excellent Customer Service Chris Nagy helped us pick out a vehicle and Tim was great helping us finance it. A great team, approachable and easy to work with. We love our new KI Chris Nagy helped us pick out a vehicle and Tim was great helping us finance it. A great team, approachable and easy to work with. We love our new KIA! More

A HUGE Win!! Auto buying is never easy but both Chris and Tim went out of their way to keep us informed and comfortable throughout the process, They worked with us Auto buying is never easy but both Chris and Tim went out of their way to keep us informed and comfortable throughout the process, They worked with us from the start despite a couple of old "red flags" on our credit. A few other sales managers checked in while we waited to make sure we were comfortable, Very satisfied with our new SUV and the process, Keep it up. Larry Woldanski More

Great experience We took advantage of the current offer to trade in our leased vehicle. Scott Lam was prepared for our visit and had the cars we were interested in tr We took advantage of the current offer to trade in our leased vehicle. Scott Lam was prepared for our visit and had the cars we were interested in trying lined up for us. Everyone was attentive to our needs. We would work with Scott and Tim Ousley again! More

Awesome After hours of searching for a car Luis and Chris helped get me into the perfect car . They did a great job and their team is awesome After hours of searching for a car Luis and Chris helped get me into the perfect car . They did a great job and their team is awesome More

Couldn’t thank them enough I’ve never purchased a brand new car before and also doing it alone . Every one I had the pleasure of meeting at Kia went above and beyond for me and I’ve never purchased a brand new car before and also doing it alone . Every one I had the pleasure of meeting at Kia went above and beyond for me and made sure I was comfortable while also listening to any concerns of mine. I will forever recommend any friends and family in the market for a new vehicle to go here. They have gained a life long customer . Thank you for everything you did for me . More

Very helpful Our car buying experience was awesome! Everyone we came across was very helpful and took the time to explain everything. I would recommend others to p Our car buying experience was awesome! Everyone we came across was very helpful and took the time to explain everything. I would recommend others to purchase a vehicle here. More

There amazing got me out of my xxxx show They where awesome I would recommend 1000 percent I was such in a bad spot with Chrysler and they helped me so much I can finally afford to eat more t They where awesome I would recommend 1000 percent I was such in a bad spot with Chrysler and they helped me so much I can finally afford to eat more then mcchickens! More