Kia of Wesley Chapel

New Car Purchase My experience at Fuccillo Kia was great. My salesperson Jackie was so understanding and very helpful to what I was needing. I would for sure recommend My experience at Fuccillo Kia was great. My salesperson Jackie was so understanding and very helpful to what I was needing. I would for sure recommend this dealership to everyone. More

Excellent Customer Service !! The team is the best you can find anywhere! They are friendly, thorough in communicating and explaining their findings and planning the next ste !! The team is the best you can find anywhere! They are friendly, thorough in communicating and explaining their findings and planning the next steps. Everyone that works there is pleasant, says hello and asks if we are being taken care of or need anything. I bought my car new out of state and did not receive the same kind of service that is offered at this location. More

Reliable Service Fast reliable service at affordable prices. Thanks to service specials that saved us money..Jonathan was really helpful without the hard sell that yo Fast reliable service at affordable prices. Thanks to service specials that saved us money..Jonathan was really helpful without the hard sell that you find at other service departments. More

Great people, made sure you were comfortable while your wait Because that is how I was treated. AND WHO would not like to be treated like that. They gave me a update on things that were a concern on my car. Because that is how I was treated. AND WHO would not like to be treated like that. They gave me a update on things that were a concern on my car. More

Made reservation online and still was there almost 5 hours I used online reservation - I did not get a reminder call or email or separate confirmation of the reservation except the successful screen once reser I used online reservation - I did not get a reminder call or email or separate confirmation of the reservation except the successful screen once reservation was made. I arrived on time for a 10 am appointment to have oil change with the multi point inspection. I requested in cabin filter to be replaced due to smell inside car. Also asked for left rear tire to be checked since it is always 2-3 pounds less than other tires. Person checking me in was pleasant, and helping out but had difficulty with computer system. I was in the waiting room between 4 and 5 hours without updates until after 3 hours. When discussing tire and asked about my tire hazard coverage I was told since I had purchased new tires it no longer applied. After insisting a couple of times that previously I had been told I had coverage she did check and found I did have coverage. Had I not insisted I would have had correct information. I did select to go to where I had purchased my tires so they would match but had to insist she check to make sure I could do that under my tire coverage. What I expected would be completed in 1-2 hours took 4-5 hours which I consider excessive. I had to check on what the status was and at that time she told me she was just going to get the paperwork ready. Of course additional fluid replacements were recommended which made the service call considerably more expensive. I cannot help but wonder if I was a man would I have been taken better care of and would the additional recommendations been made. At one point she even said to me “you probably don’t know what I’m talking about or even care about it” which I find insulting. I have worked with Jennifer before who was extremely professional, knowledgeable and good. Unfortunately she was not there for this appointment. I will schedule again also requesting Jennifer. I believe had she been there I would have had better service completed in a timely manor with ongoing status updates as other customers had with other schedulers. I wish a dealer closer to my home in Spring Hill could service tha Kia K900 - I would definitely go there instead. More

“A gift from Heaven!! Outstanding in EVERY WAY!!” I had an amazing experience that’s given me a new Car!! an opportunity to a new beginning thanks to Luis C. A True Champion and his team!!! I had an amazing experience that’s given me a new Car!! an opportunity to a new beginning thanks to Luis C. A True Champion and his team!!! More

Great job trading my car This was the fastest I've ever bought a car ,everyone very helpful. Good price. Good service .i look forward to driving my new Kia This was the fastest I've ever bought a car ,everyone very helpful. Good price. Good service .i look forward to driving my new Kia More

Great service! We have now purchased 2 cars from Fuccillo. Great customer service, attentive and 'painless'. We will definitely go back next time we need a car. Ask We have now purchased 2 cars from Fuccillo. Great customer service, attentive and 'painless'. We will definitely go back next time we need a car. Ask for Travis, he was awesome! More

Awesome customer service I went to another dealership before going to Wesley Chapel. I was aggravated the dealership didn't want to listen to me. So I went to you guys from th I went to another dealership before going to Wesley Chapel. I was aggravated the dealership didn't want to listen to me. So I went to you guys from the very beginning Alexandra was very polite and had my back the whole time to make sure I was happy she was new to selling a car and I was new to buying so we worked together.. And Valdi made sure that the price was what I could afford. Thank you Wesley Chapel Kia I will recommend y'all in the future. More

The gentleman at the front was excellent with his service! The gentleman at the front was so observant and professional. He ensured all my needs were met and in a timely manner. We was kind and friendly. The gentleman at the front was so observant and professional. He ensured all my needs were met and in a timely manner. We was kind and friendly. More