Kia of Streetsboro

The only good thing from This place was my salesman. He was very courteous and kind. I wish would have read all the reviews over all social media platforms before driving an hour to get to this place. He was very courteous and kind. I wish would have read all the reviews over all social media platforms before driving an hour to get to this place. Only reason I did drive there was i had a pre approval for a vehicle texted most of the day for that specific vehicle and when I get there they say oops not here. Find another vehicle which I like, so thats maybe the second good thing. They did NOT use my pre approval with a bank I like and trust, but went with some fly by night half assed finance company name LGM! They’re the worst!!! Now my temp tag which is Ohio is about to expire Tuesday 10/13/2026 ( I live in PA so the transfer I have waited now just over a month!!!!) and I tried reaching the financial manager any other manager, but have NOT gotten any emails back, NO calls back, NO CONTACT back at all for my temp tag expires this Tuesday 10/13/2026. DO NOT do business with this dealership! Bate and switch practices along with terrible communication after your purchase and it took days for me to get copies of my paperwork after asking for those as well a few times!!!! More

Cleo was personable, knowledgeable and had great energy. He made the process easy and seamless. A top tier salesman at a top tier dealership. So are your looking for a good vehicle, and want to have a good He made the process easy and seamless. A top tier salesman at a top tier dealership. So are your looking for a good vehicle, and want to have a good experience? I advise you head on over to kia of streetsboro and chop it up with Cleo Nettles. More

Mohammed Ali was really nice to us and treated us like family. Amazing service. A+ family. Amazing service. A+ More

DO NOT DO BUSINESS WITH THIS DEALERSHIP. THEY ARE UNPROFESSIONAL AND THEIR BUSINESS PRACTICES ARE SUSPECT. 1/TRIED TO TACK ON $2800 PROTECTION PLAN ON SALES INVOICE. 2/ TOOK 3 WEEKS FOR THEM THEY ARE UNPROFESSIONAL AND THEIR BUSINESS PRACTICES ARE SUSPECT. 1/TRIED TO TACK ON $2800 PROTECTION PLAN ON SALES INVOICE. 2/ TOOK 3 WEEKS FOR THEM TO GIVE ME A CHECK THEY OWED ME FOR $3800. 3/ SCREWED UP IN SERVICE WHEN THEY WERE SUPPOSED TO GIVE ME A RENTAL. THEY HAD NONE AND I LIVE AN HOUR AWAY. 4/ WORST BUT NOT LEAST - STILL HAVE NOT RECEIVED TITLE TO THE CAR I BOUGHT OUTRIGHT FROM THEM AND MY TEMPORARY TAGS EXPIRE TOMORROW. !!! THEY OUT YOU ON HOLD, SEND YOU TO FULL VOICEMAILS, LIE AND SAY THEY WILL HAVE MANAGER CALL BACK AND DO NOT GET RETURN CALLS. THE DETAISL ARE HORRENDOUS BUT THESE ARE THE FACTS. More

Cleo wad very personable and caring salesman who put the customer first and foremost his customer service skills were superior!!!!! customer first and foremost his customer service skills were superior!!!!! More

I was supposed to write this review back in August of 2025. The sales Rep Jason went above and beyond to help us become mobile again. I explained our situation. He was honest and presented to be trustwor 2025. The sales Rep Jason went above and beyond to help us become mobile again. I explained our situation. He was honest and presented to be trustworthy. He made sure we received the best deal possible. Even though it was not the vehicle I wanted it is a great fit for me, and it runs great. The dealership and the sales rep Jason was highly recommended. He also made sure we were comfortable, answering all of our questions /concerns. Treated us with respect and as important as any other customer. He was a very professional, knowledgeable, pleasant young man. Thank you Jason, God bless you and your family! More

Cleo was an excellent salesman, kind, friendly and very knowledgable about the car I was buying, test drive was great and he was informative and able to give a lot of detail on all my questions. I was at knowledgable about the car I was buying, test drive was great and he was informative and able to give a lot of detail on all my questions. I was at the dealership for over 6 hours, coming from PA 2 hours away, so it was a long day. The agency could allow for more transparency in regards to the details of lenders, including which banks were approached with specific percentages and details. Also add-ons was not discussed with transparency and there was a rush with everything that needed signed. I became aware of details I did not agree to with significant financial impact on the bill of sale and when I stopped the process, the Manager came over and we discussed it and it was removed before signing without further problems. I almost left the lot without being provided with any paperwork, but I returned and then received copies promptly. It was great that Financing was able to transfer my numberplate before leaving. I will recommend this dealership and Cleo to others but would like to see more transparency towards overwhelmed buyers. So far, a week in, I am very happy with my buy. More

I had a bad and a good experience. The bad was I told the finance guy not to bother asking me about any add ons like GAP or anything else, he added a $6500 service contract and never The bad was I told the finance guy not to bother asking me about any add ons like GAP or anything else, he added a $6500 service contract and never asked if I wanted it. Unfortunately I found out after I received my finance papers in an email. I was furious. Trying to get someone on the phone is impossible they have an answering service from a foreign country and all I could do was leave a message that and I never got a call back. I had no choice but to go back in person to get this resolved. The good: I spoke with the GM, Steve, and he assured me I could cancel the service contract and get a refund, They sent an over night check to the bank and it would go against the principle balance of the loan. However, my payments stayed the same it would just be paid off sooner. So it okay whatever. I mentioned that the brakes sounded like they were grinding a little and could they look at them. Turns out they weren’t too bad but Steve said he will have them replaced anyways at no charge. All 4 brakes replaced at no cost. I was very happy about that. I feel very much better about this place now. So that’s the good and bad. More

I had an outstanding experience at Kia of Streetsboro thanks to Nevan and the sales manager, Mo. From start to finish, everything was handled perfectly. The process was completely transparent—no games, n thanks to Nevan and the sales manager, Mo. From start to finish, everything was handled perfectly. The process was completely transparent—no games, no backdoor tactics, and no “dirty” negotiating. Just honest communication and straightforward numbers. What really set them apart was what they did after we had already closed the deal. They added complimentary oil changes, had the car fully detailed, and even noticed the brakes weren’t where they should be. Instead of brushing it off, they proactively replaced them before I took delivery — at no extra charge. That level of attention and integrity is rare in car buying. They went above and beyond to make sure everything was right and made the entire experience smooth and stress-free. I would highly recommend Nevan and Mo and will absolutely be buying from them again. More

I purchased a used 2022 Kia Sorento from Kia of Streetsboro in July 2024. I have intentionally postponed writing this review, as I do not enjoy publicly criticizing businesses that work hard to ser Streetsboro in July 2024. I have intentionally postponed writing this review, as I do not enjoy publicly criticizing businesses that work hard to serve their customers. Unfortunately, my experience since July 2025 has been consistently negative, and I feel a responsibility to share it. During the initial test drive, I noticed a loud grinding noise while turning. I voiced this concern immediately. I was told it was likely due to the brakes grinding from the car sitting. After pushing for a full inspection, the dealership determined that the wrong tire size had been installed on the vehicle, causing the tires to rub against the wheel well. I was told this issue had been missed by three separate inspection stages. The tires were ultimately replaced, and I was reassured that the vehicle had undergone an in-depth review and nothing else would be overlooked. When the vehicle was delivered to me after detailing, the headlight assembly was visibly full of moisture. I returned to service, waited four hours for an appointment initially estimated at thirty minutes, and was told that instead of replacing the assembly (which is the proper fix) they had inserted a desiccant pack. This has not resolved the issue. I have replaced desiccants several times, and the turn signal/daytime running light is now shorting out. This was supposed to be addressed shortly after purchase, and it still is not. Communication with the service department has been extremely challenging. Approximately 75% of my calls roll straight to voicemail, and calls are funneled through a third-party call center with no working knowledge of the dealership’s operations. Transfers often fail, disconnect, or send me back to voicemail. Follow-up calls are rarely returned. Additionally, I asked for a copy of the CarFax multiple times. Despite assurances during and after the sale, I never received it. The final breaking point is learning that the headlight assembly (had it been replaced at the time of purchase as documented in service notes) would have prevented what is now an extremely expensive repair. Because the LED strip cannot be replaced independently, the full assembly can cost upwards of $2,500. To be fair, the sales team I interacted with was friendly and professional. However, the communication, service department responsiveness, and follow-through have been exceptionally poor. I cannot recommend purchasing a vehicle from this dealership based on my experience. If Kia of Streetsboro resolves these outstanding issues, I am more than willing to update or remove this review to reflect improved service and accountability. More