Kia of South Austin

Great service. Car was ready within a reasonable amount of time. Workers were really nice. Car was ready within a reasonable amount of time. Workers were really nice. More

only because I can't give 0 Terrible service, I call to make an appointment, you show up and only then do they tell you they will need 5+ days just to determine the fix, when they could have mentioned i to make an appointment, you show up and only then do they tell you they will need 5+ days just to determine the fix, when they could have mentioned it on the phone. No call no update along the way. When they finally get around to pricing out the fix and robbing you blind via invoice with no call, they then stop answering your calls, fail on multiple callbacks and leave you on hold for 2 hrs just trying to get a simple update on the vehicle. The staff is rude and cannot seem to be bothered with customer service because they are so busy, repeatedly telling you how lucky you are because someone else's vehicle has been there for 3 weeks. They offer no courtesy vehicle, and tell you good luck getting a reimbursement from Kia on a rental. Completely useless, I will never return here for my Kia. More

I had my Sorento tire replaced there under warranty. Steve, in service is super helpful! Steve, in service is super helpful! More

Car sales are great, maintenance group is fast but reliability is another story, if they mess something up you will have a week hold time for them to diagnose the issue they caused. You have to leave reliability is another story, if they mess something up you will have a week hold time for them to diagnose the issue they caused. You have to leave your vehicle and they offer no loaners More

Excellent experience! Quick turnaround, professional staff, and the oil change was done on time. Very satisfied. Quick turnaround, professional staff, and the oil change was done on time. Very satisfied. More

It was a pretty quick process for us. I gave 4 star mainly because of my main contact lady Ashley was very responsive when I had questions thru the process. And she was just great. The mi I gave 4 star mainly because of my main contact lady Ashley was very responsive when I had questions thru the process. And she was just great. The minus one star was because the mechanic informed us in the diagnostic that the steering system was not good but when we got it home we looked because we had previously replaced it that all the wires to it were cut or ripped off. Fixed a big issue we were having with the vehicle once we wired it back and taped it. As well as when I got on the highway my wheel wall fell off. But im happy the repairs we did have them do and my car is doing ok as of now. More

Kia of South Austin gave me a terrible experience. I had a scheduled appointment for a simple tire rotation on my EV9. When I arrived, they told me it would take two hours. When I mentioned my appoint I had a scheduled appointment for a simple tire rotation on my EV9. When I arrived, they told me it would take two hours. When I mentioned my appointment, the staff rudely said appointments mean nothing and other people have them too. Do not waste your time here. More

Super communicative and quickly assessed a problem with my fuel pump. Everything was under warranty so just had to wait on a part. At pick up, the folks in the service area were super friendly and it seeme my fuel pump. Everything was under warranty so just had to wait on a part. At pick up, the folks in the service area were super friendly and it seemed like a good teamwork environment. I would use them again for any future maintenance! More

Had excellent service! Everything was handled with professionalism and efficiency. I will definitely be using this dealership for additional servicing needs. Everything was handled with professionalism and efficiency. I will definitely be using this dealership for additional servicing needs. More

Speaking only about the service department; Repair itself seems appropriate, more so disappointed with the lack of communication and clarity during the entirety of the process. Vehicle was dropped off after seems appropriate, more so disappointed with the lack of communication and clarity during the entirety of the process. Vehicle was dropped off after hours on a Tuesday, called Wednesday to make sure it was received. Was told it wasn’t checked in yet and a service advisor would contact me once it was, and to expect 3-5 days for it to be diagnosed. That was alarming but I get they may be understaffed or overwhelmed. Confusing though, as I had booked an appointment for the drop off, which would lead one to believe they had the ability to inspect the vehicle sooner than 3-5 days later. Anyway, no call or messages, so I call again Friday afternoon approx 3:30p. I’m assured the service manager will call be back before closing time at 6p. No call. Saturday afternoon I get a text alert that it’s been diagnosed and requesting approval for repairs. I call again and ask for a call back, and approve the main repair via the automated text system. No call back still. Monday afternoon I finally receive the first call from a service advisor since the vehicle was dropped off- 6 days. It took 6 days and 4-5 phone calls/requests for a return call before someone finally contacted me. It’s not the worst experience at a dealership, but enough that I will try a different one for maintenance and service issues before I go back to Group 1. More