Kia of Round Rock - Service Center

John is amazing! John the service manager went above and beyond for my appointment. He made sure I understood the warranty process when I dropped off the car, which wa John the service manager went above and beyond for my appointment. He made sure I understood the warranty process when I dropped off the car, which was honestly a mystery before that. He was courteous and very professional. I needed to use the shuttle service before it technically starts at 8:15 I think he said, and got me a ride to work at like 7:30 I’m the morning. I’m a teacher, so being late itsnt an option! Hahah. He kept me update throughout the day via text and checked in the see if I need the shuttle service back. When I got back to Kia he explained that the Catalytic Convertor my Soul has murdered was under warranty, explained about the upcoming O2 sensors that usually go out, and everything I needed to know. The car was cleaned, which was awesome. All in all I had the perfect experience and John made that happen! I would recommended this service center to anyone! More

Kia tire and center pipe heat shield Julia, Kassie, Jamie, Chris and the rest of the service an parts team are always so welcoming and treat me like family. I can't say enough about how t Julia, Kassie, Jamie, Chris and the rest of the service an parts team are always so welcoming and treat me like family. I can't say enough about how thankful I am for them when I bring my car in for service. More

Quick and painless Love the snacks. Chairs were a little low for a senior like me. Wait time was minimal. Julia was friendly and efficient and made the whole experience Love the snacks. Chairs were a little low for a senior like me. Wait time was minimal. Julia was friendly and efficient and made the whole experience pleasant. More

Shawn Is Awesome! Let me say I NEVER have an appointment, but Shawn and the rest of the service crew never make me feel bad about it. They always get me in and out with Let me say I NEVER have an appointment, but Shawn and the rest of the service crew never make me feel bad about it. They always get me in and out with ease and a great attitude. We own three other kinds of vehicles, one high end, and those other service people aren't half as nice or helpful. Go see Shawn he'll get you fixed up and running quick! More

Great staff and service! Upon arrival, was met by staff quickly and pulled up my records. Sean was courteous and respectful, advised on the status of car and what it might and Upon arrival, was met by staff quickly and pulled up my records. Sean was courteous and respectful, advised on the status of car and what it might and not need. Never felt pressured to get anything, provided me with options. My car was ready and cleaned for free, they were great!! More

Amazing customer service Called for service and they worked around schedule! They took care of recalls on my car I wasn’t aware of. Called me with pricing before doing any w Called for service and they worked around schedule! They took care of recalls on my car I wasn’t aware of. Called me with pricing before doing any work. Prices were great and customer support was out of this world. New to area and this was a great first impression of Georgetown More

Great experience and service! They went above and beyond for me at my appointment. Sean double checked everything for me and made it a stress free appointment. The service departme They went above and beyond for me at my appointment. Sean double checked everything for me and made it a stress free appointment. The service department at Southwest Kia is friendly, efficient, and knowledgeable. I won't take my car anywhere else! More

Excellent service The staff at round rock Kia treat you like family. Everyone was friendly & kept me informed of how the service was going. My car was cleaned & like ne The staff at round rock Kia treat you like family. Everyone was friendly & kept me informed of how the service was going. My car was cleaned & like new when they were finished. More

Excellent job by Service Advisor Had our 2012 KIA Soul serviced (the works, alignment) on 6/27. The service advisor that helped me, Sean Knox, did an excellent job of keeping me infor Had our 2012 KIA Soul serviced (the works, alignment) on 6/27. The service advisor that helped me, Sean Knox, did an excellent job of keeping me informed on the status of my car and when it would be finished while I waited in the customer waiting area. I checked a few things on the car after I got home and was pleased with what I found. More

60,000 maintenance I LOVE my Optima from Round Rock Kia! We've moved to Buda; the service I receive from Round Rock makes it worth the drive!! I LOVE my Optima from Round Rock Kia! We've moved to Buda; the service I receive from Round Rock makes it worth the drive!! More