Kia of Round Rock - Service Center

Was happy Everything went well it just took too long for a oil change , a 1 1/2 with appointment , other than that I was very satisfied I love my service a Everything went well it just took too long for a oil change , a 1 1/2 with appointment , other than that I was very satisfied I love my service advisor Jamie Mace Very friendly very knowledgeable and professional I would like to suggest that the dealership have a board so customers can see who is next in line and when my vehicle is going to be ready like other dealerships, it helps with customers anxiety just to sit there and not knowing when you are next More snacks Better seating, chairs were uncomfortable and dingy Kudos to the clean bathroom lavatory More

Great Service Experience I felt very comfortable with the entire process during my recent service. Jesus made everything clear and provided excellent polite service. He went o I felt very comfortable with the entire process during my recent service. Jesus made everything clear and provided excellent polite service. He went over all work done and delivered the car to me. He provided contact information and advisef me to be on the look out for the survey. I wanted to make sure he was well reviewed. More

Awesome customer service I always enjoyed the time that I spend at the KIA round Rock. Excellent customer service. I recommend this place to buy a new car I always enjoyed the time that I spend at the KIA round Rock. Excellent customer service. I recommend this place to buy a new car More

Great Service! My service representative was Jesus and for the first time since I have been bringing my car in, someone actually took the time to sit with me in my c My service representative was Jesus and for the first time since I have been bringing my car in, someone actually took the time to sit with me in my car and go over the paperwork. He answered all of my questions and was very friendly, courteous and I will request him the next time I come in for service! Thank you Jesus for a wonderful experience. More

Always awesome. I had Jaime set me up an appointment for an oil change and even though I was way late due to some unforeseen issues, she was still able to work me in I had Jaime set me up an appointment for an oil change and even though I was way late due to some unforeseen issues, she was still able to work me in and and get me taken care of. She’s awesome and my go to when I need service on my car. More

Great Experience. My family and I came in for a brake job and ended up needing a few other services and recalls done. They shuttled us home and picked my boyfriend up m My family and I came in for a brake job and ended up needing a few other services and recalls done. They shuttled us home and picked my boyfriend up making it a very convenient day having a 5 month old. Thanks for all the help. More

Faultless From my arrival to departure, the service experience was top notch. Jamie not only handled my primary request seamlessly, she was also able to answer From my arrival to departure, the service experience was top notch. Jamie not only handled my primary request seamlessly, she was also able to answer other inquiries--and not only to answer but writing down specific information, and giving me her contact information in case of any future questions. The vehicle was returned quicker than the original estimated timeframe, much cleaner than when it arrived! I was almost disappointed at their efficiency, since the customer lounge had all the facilities I needed to be able to get online and do some work, while enjoying a drink or a snack, as desired. Frankly, Southwest Kia consistently delivers the best service experience. More

Excellent service! My Sportage was brought in due to an electrical issue. The staff was very friendly and attentive to my questions and concerns. They gave me several up My Sportage was brought in due to an electrical issue. The staff was very friendly and attentive to my questions and concerns. They gave me several updates as I waited for them to diagnose my car. Very happy with my experience at this dealership, More

Excellent service The service center has amazing customer service. They have been consistently professional, caring and go above and beyond to take care of whatever pro The service center has amazing customer service. They have been consistently professional, caring and go above and beyond to take care of whatever problem the customer may have that has brought them into the dealership. I highly recommend trying them. You won’t be disappointed More

Great experience Julia with the service dept was very professional, efficient, compassionate and truly helpful when my Sorento needed major repairs. I have been very p Julia with the service dept was very professional, efficient, compassionate and truly helpful when my Sorento needed major repairs. I have been very pleased with the service received. More