Kia of Round Rock - Service Center

Friendly and professional !!! I enjoy taking my KIA in for it's schuduled maintance. I'm greeted with happy, friendly service writers and the wait is minimal with comfortable surr I enjoy taking my KIA in for it's schuduled maintance. I'm greeted with happy, friendly service writers and the wait is minimal with comfortable surroundings. Highly Recommend!!! Happy Customer!! More

Excellent as Always Treated like the dealerships only customer. Kept informed regularly on progress and observations of vehicle. Service completed in about an hour. CS Treated like the dealerships only customer. Kept informed regularly on progress and observations of vehicle. Service completed in about an hour. CSR did an excellent job. More

Outstanding Service, Sales, Parts at RR KIA is outstanding. They (John, Sean and the rest are so nice, helpful, thorough and truly care about our investment with Service, Sales, Parts at RR KIA is outstanding. They (John, Sean and the rest are so nice, helpful, thorough and truly care about our investment with KIA. Little Jose in the service department was amazing to watch, a true professional. Thank you to the staff there. My wife and I are grateful and appreciate in making us feel we picked the best brand available. More

Hiccup With Extended Warranty My 2015 Optima had a steering problem that turned out to be a tie rod that needed replacement. I had purchased an extended warranty when I bought the My 2015 Optima had a steering problem that turned out to be a tie rod that needed replacement. I had purchased an extended warranty when I bought the car from Round Rock Kia in 2018. My service manager, Johnny did a great job with all aspects of the repair except he ran into bad information from the warranty company and was told my repair was not covered. I had to get involved with the warranty company to resolve the issue. All aspects of the repair were done to my satisfaction. Johnny was a very good communicator with me, my drivers, especially Theo were very good taking me home and picking me up. All in all, Round Rock Kia has done a good job for me. More

When I arrived I was immediately greeted by service consultant who guided me through the service and taken to waiting room. In less than a hour Sean came and told me car was finished. After paying Se consultant who guided me through the service and taken to waiting room. In less than a hour Sean came and told me car was finished. After paying Sean took me to my car that had been washed. Everything about my visit was a excellent service. Thank You More

LEASING A NEW KIA on sept 24 i went to sw kia in round rock for a service problem. i knew it would take a while for it to be diagnosed and decided to have an oil change on sept 24 i went to sw kia in round rock for a service problem. i knew it would take a while for it to be diagnosed and decided to have an oil change while waiting. i can always trust sean knox to be be most helpful and attempt to have the work done as promptly as possible. while waiting i asked Angel to answer a financing question for me. he foisted me off to hayat who i never dealt with before. i got the normal sales pitch but my question was never answered. by sheer luck a 2019 kia had been delivered to the lot that day and it was what i was looking for. after all this i finally got my financing question answered . i leased the new kia because had no idea what the service work on the 2016 kia would entail. jessica , in finance, was extremely knowledge and explained what my options were so i could decide how to proceed. i have dealt with some of your sales personal before and because i didn't lease from them they don't even acknowledge my presence since then. More

Awesome The experience was so great! Sean was amazing and awesome at what he does, he is so helpful and nice which is a good thing!! Thank you so much for fix The experience was so great! Sean was amazing and awesome at what he does, he is so helpful and nice which is a good thing!! Thank you so much for fixing my KIA :) More

Service center goes above and beyond! I had to bring my car in via tow truck, and Sean kept me updated on arrival of my vehicle and the repair. Jamie was also extremely helpful and picked I had to bring my car in via tow truck, and Sean kept me updated on arrival of my vehicle and the repair. Jamie was also extremely helpful and picked up my repair while Sean was out. I always feel extremely well taken care of when I bring in my Kia Soul for maintenance! They are a truly good team!! More

Great Service I purchased my Kia Soul in 2017 and have had excellent service since. My car is running now as good as when it was new. Sean helped me last visit and I purchased my Kia Soul in 2017 and have had excellent service since. My car is running now as good as when it was new. Sean helped me last visit and made the experience special. Thank you for all your work. More

Efficient see ise I took my Optima for a scheduled oil change and basic maintenance I was immediately greeted by Jamie Mace and I explained that I was early for my a I took my Optima for a scheduled oil change and basic maintenance I was immediately greeted by Jamie Mace and I explained that I was early for my appointment and asked if service on my car could be expedited since an unexpected meeting was scheduled. Jamie told me she would try. I'm less than 35 minutes I was leaving the dealership.with a fully serviced car. Jamie was efficient, pleasant, and a great communicator. Thank you!!! More