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640 Reviews of Kia of Round Rock - Service Center
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August 24, 2021
Round Rock KIA has done an excellent job of taking care of our KIA needs. Sean our service advisor is the best. He is always professional, friendly and super responsive. of our KIA needs. Sean our service advisor is the best. He is always professional, friendly and super responsive. More
by JOJOHESELMEYER
Verified CustomerEmployees Worked With
Sean Knox
August 24, 2021
when you arrive at this place, they make you feel like part of the establishment, and the treatment is especially spectacular, they treat you with respect, they open the door in such a way that you return part of the establishment, and the treatment is especially spectacular, they treat you with respect, they open the door in such a way that you return to use the services again. More
by ACTY
Employees Worked With
Jamie Mace
August 23, 2021
Always good customer service. Usually ready by the time they say it will be ready. Glad that they started doing the car washes again. Thanks. they say it will be ready. Glad that they started doing the car washes again. Thanks. More
by TRUE_SCORPIO2000
Employees Worked With
Have not interacted with those folks
August 23, 2021
From scheduling the service to checking out, Southwest Kia made the whole process simple. Was also pleased at how quickly the service was completed! The service manager made sure to explain everything and Kia made the whole process simple. Was also pleased at how quickly the service was completed! The service manager made sure to explain everything and also provide recommendations for upcoming service. More
by BDELGADO51
Employees Worked With
Richard Frazier
August 23, 2021
Prompt friendly service. The people here are always friendly and courteous. Shawn (not sure if the spelling is correct.) even told me to ask her him when I arrived. This was the fastest oil change si friendly and courteous. Shawn (not sure if the spelling is correct.) even told me to ask her him when I arrived. This was the fastest oil change since I started going to this dealership. More
by FABIANTL
Employees Worked With
Shawn
August 23, 2021
Anthony is the best. He could have gotten me a croissant though! Responsive and all went as promised. Liked my car wash also. Waiting room clean and professional. though! Responsive and all went as promised. Liked my car wash also. Waiting room clean and professional. More
by Chris.corson
Employees Worked With
Anthony Graves
August 23, 2021
I want to thank Sean Knox and everyone at kia in round rock for being kind helping me get an appointment and then my car being done in a timely manner. Also finding out I have a recall part that I need to rock for being kind helping me get an appointment and then my car being done in a timely manner. Also finding out I have a recall part that I need to have fixed. More
by SSHAWCHILDCARE12
Employees Worked With
Service department
August 20, 2021
Prior to my last visit on 8/19/2021 I had a very poor experience with SA Johnny Viera and his Service Manager. The service tech had not finished servicing my car but Johnny said it was ready so released experience with SA Johnny Viera and his Service Manager. The service tech had not finished servicing my car but Johnny said it was ready so released it to me. But when I got home, i saw the cover plate to the main battery lying on the floor in the back seat area. The service tech had not put the cover plate back yet leaving the main battery exposed under the back seat. If someone had sat there they could have been killed. The cover plate has a very ominous danger label on it. I didn't trust Johnny so i texted the service manager directly with picture of the battery cover and he did not respond until the next day. He then sent a tech to my location to replace cover. The service manager offered no explanation or apology for the poor customer service. He seemed indifferent. So i expected to receive this survey form after that visit which was late 2019 but never did. However this week I found out why i wasn't contacted. Someone in the service department had falsified all my contact info with a bogus phone number and email. Obviously because they knew i would give a bad review for that visit. When I scheduled my service visit for this week I corrected my contact info so fortunately this time I received the survey. The service for this visit was fine but this rating is for my last visit since I was prevented from making one .then by the sketchy staff More
by Jay45cash
Employees Worked With
Johnny Viera
