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640 Reviews of Kia of Round Rock - Service Center
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September 01, 2021
They are the best in costumer service to me. I never had a problem making and appointment, respond to my questions and leasing to what I have to say. a problem making and appointment, respond to my questions and leasing to what I have to say. More
by RUFINAB53
Verified CustomerEmployees Worked With
Eric,Jorgensen
August 31, 2021
The employees are always friendly and willing to help. I am usually in and out fairly quickly when needing to get my car serviced. Highly recommend! am usually in and out fairly quickly when needing to get my car serviced. Highly recommend! More
by benito0520@yahoo.com
Employees Worked With
Anthony Graves
August 31, 2021
The customer service was very helpful and communicative. Gagan was really great. That said while I appreciate the help with these recall issues, I have now had to replace both the transmission and the engin Gagan was really great. That said while I appreciate the help with these recall issues, I have now had to replace both the transmission and the engine of my 2020 Kia Soul. I don’t think I will be purchasing another Kia in the future. More
by DHILL2586
Employees Worked With
Gaigan
August 30, 2021
Very good service dept. prompt but does not always inspect vehicle prior to turning over to customer. At times dirty inside vehicle and has had a scratch on door inspect vehicle prior to turning over to customer. At times dirty inside vehicle and has had a scratch on door More
by GANTT.TODD
Employees Worked With
Jamie Mace
August 30, 2021
After a week of my car being in the shop nothing was addressed. A complete waste of time. I offered a video showing what was wrong with my vehicle but my Service advisor declined to view it on multip addressed. A complete waste of time. I offered a video showing what was wrong with my vehicle but my Service advisor declined to view it on multiple occasions. He was unable to duplicate my concern himself so he didn't have it fixed dispite the VIDEO. This was just one of many this that went wrong with my Service visit last week. More
by ISALDIVAR820
Employees Worked With
Other Employees :
Anthony Graves 0/5 and Gagan 1/5, Brandon Carlson
August 30, 2021
The main reason I wouldn’t recommend this dealership is because I could not reach anyone in the service department when I called. I left three messages in a 14 day period and no one called me back. When I because I could not reach anyone in the service department when I called. I left three messages in a 14 day period and no one called me back. When I finally was able to talk to someone I was told to bring my vehicle in for service without having an appointment. This is subpar for any customer. More
by JAMES.P.SMITH
Employees Worked With
James Seale, Steven Atkinson
August 27, 2021
The dealership was very clean. Anthony was right in top of everything. I was glad the car wash was open and my car was returned clean. of everything. I was glad the car wash was open and my car was returned clean. More
by CARKILL1969
August 27, 2021
Updated quickly on status of car, appointment was on time and the car was ready earlier than promised, very friendly technicians and on service we deferred they provided a print out with cost breakdown so we and the car was ready earlier than promised, very friendly technicians and on service we deferred they provided a print out with cost breakdown so we could schedule later. More
by TYFREDHURLEY
Employees Worked With
Other Employees :
Hayat Ghani, Matthew Fought, Chrystal Graven, Kelly Cameron, Ben Desjardin, Rob Gonzales, Steven Atkinson
August 27, 2021
Erik was great. Tires were rotated incorrectly and the tires were cupping and nothing was said to me I actually had to take it to a tire store to find out this info Pretty upsetting that a dealership d tires were cupping and nothing was said to me I actually had to take it to a tire store to find out this info Pretty upsetting that a dealership does not know how to rotate tires or during the multi point inspection notice these things More
by CHARLEYAShbury
Employees Worked With
Erik
