Kia of Round Rock - Service Center

Very pleased and appreciate what they did for me. I was surprised when they turned a bad situation into a very good situation. surprised when they turned a bad situation into a very good situation. More

3.5 hours for an oil change and checkup. This was so slow. It’s never been this slow before. Ever. No option to drive me back was offered. No real reason why it was so slow. They got me out on time to slow. It’s never been this slow before. Ever. No option to drive me back was offered. No real reason why it was so slow. They got me out on time to pick up my kids. But I had an appointment and it should not be this slow ever. Ever. But if it is, tell me why at least. I typically like this place. It’s fast in and out when you have an appointment. Which I did. And I am annoyed with the lack of communication and I will give it another try. But I certainly won’t send anyone to you while you’re like this. More

Sean was greatI do a headlight issue but cant leave it Sean was great I do a headlight issue but cant leave it there for 2 weeks fir repair Sean was great I do a headlight issue but cant leave it there for 2 weeks fir repair More

Great service always asking if we are right in that our car is almost ready and greet us at the door in and out car is almost ready and greet us at the door in and out More

Took me in when I arrived. Friendly technician asked the right questions. Told me what they were going to do and when my vehicle would be ready and he was correct. right questions. Told me what they were going to do and when my vehicle would be ready and he was correct. More

I purchased my vehicle from Round Rock Kia back in 2014. On every visit we received excellent customer service. The entire staff are always friendly and professional. On every visit we received excellent customer service. The entire staff are always friendly and professional. More

Normally I love this dealership and the people that work there. Since I’ve been working with Sean my experience has been less than stellar. Still waiting for my recall canister. Brought my car up but it there. Since I’ve been working with Sean my experience has been less than stellar. Still waiting for my recall canister. Brought my car up but it didn’t get fixed. Asked about why my key fob wasn’t working and was told it would need a new battery for $5-10. I said that’s fine. Never got replaced. Made an extra trip to get the battery for the fob. That’s after 2 trips for my ac a couple of months ago. Still need canister for the recall. Prefer another service advisor. Thank you. More

The Round Rock location is always polite, courteous and so helpful. They always treat me with respect. so helpful. They always treat me with respect. More