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Kia of Round Rock - Service Center

Round Rock, TX

4.8
640 Reviews
Call Service Center (737) 270-8457

640 Reviews of Kia of Round Rock - Service Center

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November 12, 2021

Went for 90,000 mile service. Greeted kindly and Jamie Mace was so kind and helpful. I Did have to wait a little longer than expected. But very good communication about the situation. More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Jamie Mace
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Nov 15, 2021 -

Kia of Round Rock responded

Hello, thanks for the kind words. Jamie & our team at Kia of Round Rock were happy to hear them. Hope to see you soon!

November 11, 2021

Ride back home and a ride back to pick up my van. It was quick nad easy. More

by OMIE3000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel (Jose) Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Kia of Round Rock responded

Hello, thanks for the valuable feedback. Hope to see you again soon at Kia of Round Rock!

November 10, 2021

Scott was very helpful in ensuring my repair was done quickly and in a high-quality manner. He was upfront with me about the time it would take to complete and let me know what he thought about my repai More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
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Nov 15, 2021 -

Kia of Round Rock responded

Hello David, thanks for the feedback. Scott & the team were thrilled to hear your kind words, We look forward to serving you again soon at Kia of Round Rock.

November 10, 2021

I really think that the dealership goes above and beyond to make your experience great More

by NICKPACHICANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarence King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose De Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hayat Ghani, Matthew Fought, James Seale, Chrystal Graven, Kelly Cameron, Ben Desjardin, Steven Atkinson
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Nov 15, 2021 -

Kia of Round Rock responded

Hello, we appreciate you taking the time to leave us valuable feedback on DealerRater. Our entire team at Kia of Round Rock was happy to hear that we met the mark. We look forward to seeing you again soon!

November 09, 2021

Nice when buying car but trouble with service dept on paid up front oil changes tire rotations etc. It seems as though no one wants to honor prepaid oil changes at that service dept. More

by bonniehays25
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't know anybody listed or I do not recall names, Steven Atkinson
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Nov 15, 2021 -

Kia of Round Rock responded

Hello, thanks. for the feedback. Feel free to reach out to me at your convenience so I can learn more about your experience at Kia of Round Rock and what we can do to make it seamless for you. Thanks so much for choosing us for your automotive needs.

November 07, 2021

Scott was a great help and provided great service to me keeping me updated etc. More

by gavinoleon44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Karr
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Nov 07, 2021 -

Kia of Round Rock responded

Hello, thanks for the five-star review! We appreciate you choosing Kia of Round Rock for your automotive needs. Scott and the rest of the team looks forward to seeing you again soon.

November 06, 2021

I drive 40 miles each way to get to the Roundrock Dealership and I am never disappointed. Polite, efficient and completed on time and complete. More

by CBRUCEMORAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Cameron
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Nov 07, 2021 -

Kia of Round Rock responded

Hello, thanks for taking the time to leave us a review. Kelly and the rest of the staff at Kia of Round Rock were elated to hear your kind words. Thanks for choosing us for your automotive needs and we look forward to seeing you again soon.

November 06, 2021

Did not honor appointment timewant me to buy a cabin Did not honor appointment time want me to buy a cabin filter which I had just replace less than 3 month ago make me wonder if they did replaced More

by DGOODALL2604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 15, 2021 -

Kia of Round Rock responded

Our team at Kia of Round Rock strives to provide a five-star experience for every client, every time. I’d like to review your Repair Order with you in detail. Please reach out to me at your earliest convenience at zacharybrown1@lithia.com. Thanks so much and I look forward to speaking with you soon. Zac Brown – Service Manager

November 05, 2021

I am treated respectfully at Round Rock Kia always. Great people! I have no complaints at all. More

by tommyadair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Mace
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Nov 07, 2021 -

Kia of Round Rock responded

Hello Tommy, thanks for taking the time to leave us a review! We hope to see you again soon at Kia of Round Rock!

November 05, 2021

Great service and staff. Highly recommend taking you’re vehicle here for your all your service needs. More

by AlexandriaNewsom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gagan and Anthony
Report | Print
Nov 07, 2021 -

Kia of Round Rock responded

Hello, thank you for the five-star review! We appreciate you taking the time to provide us with valuable feedback and we look forward to seeing you again soon at Kia of Round Rock.

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