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Kia of Round Rock - Service Center

Round Rock, TX

4.8
640 Reviews
Call Service Center (737) 270-8457

640 Reviews of Kia of Round Rock - Service Center

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November 30, 2021

After my oil change the technician didn’t throw away the boxes that the oil came in but put them back in the vehicle. Was charged $50.00 dollars when the last time I had my oil charged there it was $25.00 d More

by WILLIAMSINDAYDEDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn’t deal with any of these people!
Report | Print
Nov 30, 2021 -

Kia of Round Rock responded

Hello, Our team at Kia of Round Rock strives to provide a five-star experience for every client, every time. I’d like to speak with you about your last visit in detail. Please reach out to me at your earliest convenience at zacharybrown1@lithia.com. Thanks so much and I look forward to speaking with you soon. Zac Brown – Service Manager

November 30, 2021

Very good service and very good car, I love KIA, and I hope I could keep buing more KIAs More

by pacocanalizo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Fought
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Dec 03, 2021 -

Kia of Round Rock responded

Thanks for the recommendation and five stars! We appreciate you choosing Kia of North Austin and hope to see you again soon!

November 30, 2021

Eric was awesome! Great customer service allowing Lyft ride to my appt while u worked on my car!! More

by Pambuske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric in service
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Dec 03, 2021 -

Kia of Round Rock responded

Thanks for the five stars, Pam! Eric and the crew at Kia of Round Rock were thrilled to hear your kind words. We hope to see you again soon!

November 27, 2021

Very professional, the service.needed was handled quicky. Every step was explained so no surprises. More

by GTBIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel (Jose) Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2021 -

Kia of Round Rock responded

Thanks for taking the time to provide our team with positive feedback! We hope to see you again soon at Kia of Round Rock!

November 27, 2021

Didnt even get a service yet. Place is dysfunctional. Scratched my rims. Round Rock Kia is unorganized with one heck of a snobby advisor in Jamie More

by KWHITE8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie
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Dec 03, 2021 -

Kia of Round Rock responded

Hello, Our team at Kia of Round Rock strives to provide a five-star experience for every client, every time. We do our absolute best to ensure that each one of our customers has the complete attention of our team members when they’re at the dealership, especially if they’ve scheduled an appointment. It sounds like we fell short of our five-star goal, and I want to make that right. Please reach out to me at your earliest convenience at jerryholliday@lithia.com. Thanks so much and I look forward to speaking with you soon. Jerry Holliday – General Sales Manager

November 27, 2021

All the staff from the customer service representatives, cashiers and the mechanics provide excellent customer service. They all are courteous and friendly. More

by FDHEALD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose De Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel (Jose) Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Fought, Richard Frazier
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Nov 30, 2021 -

Kia of Round Rock responded

Thanks for taking the time to provide our team with positive feedback. Everyone at Kia of Round Rock was thrilled to hear your kind words. We hope to see you again soon!

November 27, 2021

Dealership was very clean Scott was very helpful and courteous. Service was very good and prompt. More

by LAVON-AGUIRRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Karr
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Nov 30, 2021 -

Kia of Round Rock responded

Thanks for the positive feedback! We look forward to seeing you again soon at Kia of Round Rock!

November 25, 2021

Loved the dealership! Great service and everyone was very helpful. Several people checked on me to see if I was being helped and how they could help me. More

by trishas0220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zac Brown
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Nov 30, 2021 -

Kia of Round Rock responded

Thanks for taking the time to provide our team with positive feedback! We hope to see you again soon at Kia of Round Rock!

November 24, 2021

Very nice, Erik was attentive and listening, and made some good follow up for status. Friendly and professional. Thanks More

by Vincent_delabie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
Report | Print
Dec 03, 2021 -

Kia of Round Rock responded

Thanks for the kind words. We hope to see you again at Kia of Round Rock.

November 23, 2021

Very clean and people are very helpful. Wait time goes by fast and coffee is good More

by CHARLOTTETUMLINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarence King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose De Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hayat Ghani, Matthew Fought, Chrystal Graven, Kelly Cameron, Ben Desjardin, Steven Atkinson
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Dec 03, 2021 -

Kia of Round Rock responded

Thanks so much for the five stars, Charlotte! We appreciate you choosing us for your automotive needs and look forward to serving you well into the future at Kia of Round Rock!

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