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Kia of Round Rock - Service Center

Round Rock, TX

4.8
640 Reviews

640 Reviews of Kia of Round Rock - Service Center

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January 11, 2022

The service manager was very informative and kept me in the loop on when the car would be done. More

by TGLOVEPINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 12, 2022 -

Kia of Round Rock responded

Hello, we appreciate the five stars! Please let us know if we can assist you in the future!

January 10, 2022

They were kind and professional. The only complaint I have they didn’t vacuum my car. They usually vacuum and wash your car More

by ROSECAVIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott was my service rep. Good job
Jan 12, 2022 -

Kia of Round Rock responded

Thanks for the positive feedback! We look forward to seeing you again soon.

January 10, 2022

I made an online appointment for the recall service a month ago. When I went to the dealer, the assigned advisor no longer worked there which I can understand. I had to leave the vehicle at the dealer More

by SUNNYCHO314
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matt Fought (Originally assigned advisor Gagan Kondal)
Jan 12, 2022 -

Kia of Round Rock responded

Hello, Our team at Kia of Round Rock strives to provide a five-star experience for every client, every time. I’d like to speak with you about your last visit in detail. Please reach out to me at your earliest convenience at zacharybrown1@lithia.com. Thanks so much and I look forward to speaking with you soon. Zac Brown – Service Manager

January 07, 2022

If you are looking for a car this is the place. Hands down Round Rock Kia is awesome. go see Clarence and Angel. You won’t be disappointed More

by JENNIFERLEE.ESPINOZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarence King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel (Jose) Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Kia of Round Rock responded

Thanks so much for the kind words, Jennifer! We're thrilled to see the five stars after your recent visit to Kia of Round Rock. We look forward to serving you again soon!

January 06, 2022

I'm still waiting to get my oil change after having a bad experience after my scheduled appointment didn't happen. More

by ERNESTOTTAVIS
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
General, Richard Frazier
Jan 10, 2022 -

Kia of Round Rock responded

Hello, Our team at Kia of Round Rock strives to provide a five-star experience for every client, every time. I’d like to speak with you about your last visit in detail. Please reach out to me at your earliest convenience at zacharybrown1@lithia.com. Thanks so much and I look forward to speaking with you soon. Zac Brown – Service Manager

January 04, 2022

Always great customer service and details for planning on future needs to keep Up maintenance and safety. More

by GG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department - Scott
Jan 10, 2022 -

Kia of Round Rock responded

Thanks for the five stars! We appreciate your kind words and look forward to seeing you again soon.

January 04, 2022

Staff attentive and listened to my issues Explained what Staff attentive and listened to my issues Explained what would be done and how long it would take. Recall updated and maintenance completed all with More

by Crazyone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fought
Jan 10, 2022 -

Kia of Round Rock responded

Thanks for trusting our team at Kia of Round Rock. Matt and the crew work hard to ensure our clients' satisfaction. Hope to see you again soon.

January 04, 2022

Always good to come to this location. Always fast and great service. Seem honest as well More

by MXWLL_PHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone in the service department
Jan 10, 2022 -

Kia of Round Rock responded

We appreciate the five stars! Thanks again and we hope to see you again soon.

January 03, 2022

My parts needed to be ordered -waiting on an appointment nothing to rate at this time More

by ANGELA.JACKSON
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brandon Carlson
Jan 10, 2022 -

Kia of Round Rock responded

Thanks for the feedback, Angela!

January 03, 2022

They went beyond my expectations. They inspected the damage from an accident, gave me the details and had me back on the road in no time. More

by JJIMSEELEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Fought
Jan 10, 2022 -

Kia of Round Rock responded

Thank you so much for taking the time to provide Matthew and our crew at Kia of Round Rock with such positive feedback. See you soon!

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