Kia of Round Rock - Service Center

Kia of Round Rock responded

Thanks so much for the kind words! We look forward to serving you again soon!

Kia of Round Rock responded

Thanks for the five stars! We appreciate your patronage at Kia of Round Rock and look forward to serving you again soon!

Kia of Round Rock responded

Thank you, Sylvia!

Kia of Round Rock responded

Thanks for the five stars and recommendation, Perry! Matthew is an asset to our team. We look forward to seeing you again soon at Kia of Round Rock.

Kia of Round Rock responded

Mrs. Vinetti, We explained at great length the difference in what we quoted you for the proper professional repair of your 2014 Kia Soul versus what a non-Kia repair shop quoted you. We use original Kia parts. Some repair shops use aftermarket parts. We have found that aftermarket parts are not reliable. After you disputed the difference, we recommended that you get more information from the other repair shop to make sure they would be repairing it properly so your vehicle would operate as it should. We physically went over the vehicle operations in our repair facility to get an accurate diagnosis. We also called other local repair shops using original Kia parts, and found that we were competitively priced for this type of repair. The other repair shop has not even seen the vehicle to diagnose it properly. We waived the diagnostic fee which cost you zero money from our repair facility. We advised you that your vehicle was out of the warranty period as you were aware with over 109,000 miles. We make every reasonable effort to provide as much information to our service customers so they can make the best decision regarding their vehicle maintenance and repair. I am at a loss for what we did incorrect. Respectfully, Brandon Carlson, GM

Kia of Round Rock responded

Thanks so much for choosing Kia of Round Rock! We appreciate your patronage and look forward to serving you again soon!

Kia of Round Rock responded

Agradecemos las cinco estrellas y esperamos volver a verte pronto en Kia of Round Rock.

Kia of Round Rock responded

Thanks for the kind words, Rita! We appreciate you choosing Kia of Round Rock and look forward to seeing you again soon.

Kia of Round Rock responded

Thanks for the kind words! We appreciate you choosing Kia of Round Rock.

Kia of Round Rock responded

Hello, Our team at Kia of Round Rock strives to provide a five-star experience for every client, every time. I’d like to speak with you about your last visit in detail. Please reach out to me at your earliest convenience at zacharybrown1@lithia.com. Thanks so much and I look forward to speaking with you soon. Zac Brown – Service Manager

Super concerned responded

We have already spoken and you have stated that your tech’s reported that they didn’t make any unauthorized changes. I am confident that this information is incorrect. I’m in the process of collecting all of my information about my car’s history. I’m about to have my car reinspected to ensure the work was done fully and correct and that everything else I’d also fine with my car.