Kia of Round Rock - Service Center

Antony does a great job in the service department. He is friendly and is knowledgeable He is friendly and is knowledgeable More

Waited more than 15 minutes before any service advisor even asked me if I had been helped. Advisor ignored what I asked for. They did a “complete diagnostic” and told me the car needed over $5,000 in part even asked me if I had been helped. Advisor ignored what I asked for. They did a “complete diagnostic” and told me the car needed over $5,000 in parts plus labor. This on a car with a blue book value of $1,000. Never offered to do just some of the work or a discount and never addressed the recall that was the reason I took the car in for in the first place. When I went back to pick up the car, again the service advisors walked past me multiple times without acknowledging my presence. The sales department was no better. Tried to get information on a new Kia but the sales rep had little information on the car I was interested in. Even worse, they are adding nearly 20% “market adjustment” to new vehicles. I will never do business with them again. More

Kia the person that helped me was very nice and helpful and he kept me informed about my car and he kept me informed about my car More

Everything was awsome the wait time was good everything was great services was good keep up the good work. was great services was good keep up the good work. More

Excellent and timely service. Fair pricing and inspection information. Easy for payment and pick up of vehicle. Fair pricing and inspection information. Easy for payment and pick up of vehicle. More

I booked an online appt for tires. Had an email confirmation, but apparently it did not go through. In spite of the glitch, Kia worked quickly to keep the appt and assure tires I order Had an email confirmation, but apparently it did not go through. In spite of the glitch, Kia worked quickly to keep the appt and assure tires I ordered were available and correct for my vehicle and honored the price I was given online. Thanks to Arturo for all your friendly customer service! More

My service advisor Matt explained the details of the service I needed. He set expectations regarding to time and offered a shuttle service to take me where i needed. service I needed. He set expectations regarding to time and offered a shuttle service to take me where i needed. More

I went in for an oil change, I asked if they vacuumed the car and Kia said they will do it but the floor was not vacuumed. on that same day, I had the tire rotated. As I drove away, I checked the air pressur car and Kia said they will do it but the floor was not vacuumed. on that same day, I had the tire rotated. As I drove away, I checked the air pressure though the system on the car and the readings showed, 41psi = front (both), 38psi = rear (both). I had to release the air to 33psi to balance all of the tires myself. I have low confidence that the work was done properly. The service level is extremely poor and disappointing. More

I am very pleased with their service at Kia. The people that work there are very friendly.I appreciate the way they treated me during my visit n very concern with my problem on my car. The people that work there are very friendly.I appreciate the way they treated me during my visit n very concern with my problem on my car. More

Excellent customer service Arturo was very helpful informed on things I need to look for between time of next maintenance appointment. informed on things I need to look for between time of next maintenance appointment. More