Kia of Round Rock
Round Rock, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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I want to thank Sean Knox and everyone at kia in round rock for being kind helping me get an appointment and then my car being done in a timely manner. Also finding out I have a recall part that I need to rock for being kind helping me get an appointment and then my car being done in a timely manner. Also finding out I have a recall part that I need to have fixed. More
Prior to my last visit on 8/19/2021 I had a very poor experience with SA Johnny Viera and his Service Manager. The service tech had not finished servicing my car but Johnny said it was ready so released experience with SA Johnny Viera and his Service Manager. The service tech had not finished servicing my car but Johnny said it was ready so released it to me. But when I got home, i saw the cover plate to the main battery lying on the floor in the back seat area. The service tech had not put the cover plate back yet leaving the main battery exposed under the back seat. If someone had sat there they could have been killed. The cover plate has a very ominous danger label on it. I didn't trust Johnny so i texted the service manager directly with picture of the battery cover and he did not respond until the next day. He then sent a tech to my location to replace cover. The service manager offered no explanation or apology for the poor customer service. He seemed indifferent. So i expected to receive this survey form after that visit which was late 2019 but never did. However this week I found out why i wasn't contacted. Someone in the service department had falsified all my contact info with a bogus phone number and email. Obviously because they knew i would give a bad review for that visit. When I scheduled my service visit for this week I corrected my contact info so fortunately this time I received the survey. The service for this visit was fine but this rating is for my last visit since I was prevented from making one .then by the sketchy staff More
Took it for scheduled maintenance, the service was quick, they had internet, tables, soda fountain to wait inside. Special thanks to Sean Knox as he was very helpful and easy to work with. they had internet, tables, soda fountain to wait inside. Special thanks to Sean Knox as he was very helpful and easy to work with. More
I came in for a simple oil change and Sean, The service tech guy was very kind, patient, friendly, and knowledgeable about exactly what I wanted and what I had questions about. Best service I had with any tech guy was very kind, patient, friendly, and knowledgeable about exactly what I wanted and what I had questions about. Best service I had with any person at Kia service part of the building More
Impeccable service from all staff and service people. Checked on us several times to see if we needed anything. Thank you for the quality service. Checked on us several times to see if we needed anything. Thank you for the quality service. More
Everybody was very polite.Caught a recall on my car. Everybody was very polite. Caught a recall on my car. Fixed it on the spot. Waiting area as very clean. Bathrooms were very clean also. Everybody was very polite. Caught a recall on my car. Fixed it on the spot. Waiting area as very clean. Bathrooms were very clean also. More
I have always had such a great experience at this dealership! I just leased my car here back in December and it went so smoothly, and the maintenance I just had went the same. dealership! I just leased my car here back in December and it went so smoothly, and the maintenance I just had went the same. More
Great experience! Loved my sales guy, Clarence! Quick process, learned all about my new car! The dealership itself is modern, comfortable and clean. Highly recommend! process, learned all about my new car! The dealership itself is modern, comfortable and clean. Highly recommend! More