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Kia of Round Rock

Round Rock, TX

4.8
1,242 Reviews
Learn more about us at Kia Of Round Rock Not all car dealerships are created equal, and here at Kia Of Round Rock, we pride ourselves on being a cut above the rest with our unrelenting commitment to customer service. From our hometown of Round Rock to the nearby communities of Georgetown, Cedar Park, Austin, Pflugerville, Temple, Leander and Central Texas, we're proud to have worked with folks from all walks of life. And whether you're seeking the perfect new car, shopping on a strict budget for a used vehicle, just searching for that perfect financing deal, or even browsing around for a service and parts center you can trust, we're confident you'll find that our dealership is a great resource for all your automotive needs. Come to Kia Of Round Rock for a Care-Free Car-Ownership Experience We view drivers from the Georgetown, Cedar Park, Austin, Pflugerville, Temple, Leander, Central Texas and beyond not just as customers but as individuals with unique needs. Our goal is to match you with the Kia model that suits you best so that you leave our Round Rock dealership with the Car, Hatchback, Sedan or SUV that suits your lifestyle. Our financing team is also here to find the lease or loan that accommodates your needs. When it's time for maintenance, we offer the precision, speed, and affordability to keep your Kia Soul, K5, Rio, Telluride or Forte in peak condition. Visit Kia Of Round Rock Today to get Started Our showroom in Round Rock is a quick drive from the surrounding Georgetown, Cedar Park, Austin, Pflugerville, Temple, Leander and Central Texas areas. Our staff is happy to answer any and all Kia questions that you may have so that you can make an informed decision about your next vehicle or caring for your current one. We look forward to serving you soon!
Contact Dealership

600 Jeffrey Way

Round Rock, TX

78665

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Showing 1,242 reviews

August 31, 2021

The employees are always friendly and willing to help. I am usually in and out fairly quickly when needing to get my car serviced. Highly recommend! More

by benito0520@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Graves
August 31, 2021

The customer service was very helpful and communicative. Gagan was really great. That said while I appreciate the help with these recall issues, I have now had to replace both the transmission and the engin More

by DHILL2586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaigan
August 31, 2021

Had a great visit, service rep was very nice and I was pleased with the time it taken to finish my car. Thanks 🙏 !!!!! Thanks Thanks More

by RMHENDERSON7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service rep
August 30, 2021

Very good service dept. prompt but does not always inspect vehicle prior to turning over to customer. At times dirty inside vehicle and has had a scratch on door More

by GANTT.TODD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Mace
August 30, 2021

After a week of my car being in the shop nothing was addressed. A complete waste of time. I offered a video showing what was wrong with my vehicle but my Service advisor declined to view it on multip More

by ISALDIVAR820
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jerry Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Graves 0/5 and Gagan 1/5, Brandon Carlson
Aug 31, 2021 -

Kia of Round Rock responded

We regret to learn of your experience during your visit with our Service department. We ask that you please send us the video in an email to our Head of Service, John Scurlock at johnscurlock@lithia.com so we can review the issues you are having and hopefully resolve it. Thank you!

August 30, 2021

The main reason I wouldn’t recommend this dealership is because I could not reach anyone in the service department when I called. I left three messages in a 14 day period and no one called me back. When I More

by JAMES.P.SMITH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
James Seale, Steven Atkinson
Aug 31, 2021 -

Kia of Round Rock responded

James, we are deeply sorry to hear of this. However, we do appreciate this feedback as it will help us improve on our communication with future customers. I understand that this situation is frustrating and it is our goal to do better.

August 28, 2021

Our sales associate Jose was very helpful. He went out of his way to match our pri e offer and had to pull in a car from another dealership. More

by 948dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose De Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2021

The dealership was very clean. Anthony was right in top of everything. I was glad the car wash was open and my car was returned clean. More

by CARKILL1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarence King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrystal Graven, Kelly Cameron
August 27, 2021

Updated quickly on status of car, appointment was on time and the car was ready earlier than promised, very friendly technicians and on service we deferred they provided a print out with cost breakdown so we More

by TYFREDHURLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarence King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose De Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hayat Ghani, Matthew Fought, Chrystal Graven, Kelly Cameron, Ben Desjardin, Rob Gonzales, Steven Atkinson
August 27, 2021

Erik was great. Tires were rotated incorrectly and the tires were cupping and nothing was said to me I actually had to take it to a tire store to find out this info Pretty upsetting that a dealership d More

by CHARLEYAShbury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik
Aug 31, 2021 -

Kia of Round Rock responded

We are happy to hear that Erik was friendly and helpful during your visit, however we apologize on behalf of the actual service that was done to your vehicle. Please contact our Service Advisor, John Scurlock at johnscurlock@lithia.com at your earliest convenience so we can address your experience properly. Thank you and have a nice day.

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