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Kia of Round Rock
Round Rock, TX
1,242 Reviews
Learn more about us at Kia Of Round Rock
Not all car dealerships are created equal, and here at Kia Of Round Rock, we pride ourselves on being a cut above the rest with our unrelenting commitment to customer service. From our hometown of Round Rock to the nearby communities of Georgetown, Cedar Park, Austin, Pflugerville, Temple, Leander and Central Texas, we're proud to have worked with folks from all walks of life. And whether you're seeking the perfect new car, shopping on a strict budget for a used vehicle, just searching for that perfect financing deal, or even browsing around for a service and parts center you can trust, we're confident you'll find that our dealership is a great resource for all your automotive needs.
Come to Kia Of Round Rock for a Care-Free Car-Ownership Experience
We view drivers from the Georgetown, Cedar Park, Austin, Pflugerville, Temple, Leander, Central Texas and beyond not just as customers but as individuals with unique needs. Our goal is to match you with the Kia model that suits you best so that you leave our Round Rock dealership with the Car, Hatchback, Sedan or SUV that suits your lifestyle. Our financing team is also here to find the lease or loan that accommodates your needs. When it's time for maintenance, we offer the precision, speed, and affordability to keep your Kia Soul, K5, Rio, Telluride or Forte in peak condition.
Visit Kia Of Round Rock Today to get Started
Our showroom in Round Rock is a quick drive from the surrounding Georgetown, Cedar Park, Austin, Pflugerville, Temple, Leander and Central Texas areas. Our staff is happy to answer any and all Kia questions that you may have so that you can make an informed decision about your next vehicle or caring for your current one. We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,242 reviews
July 26, 2017
If I could give a negative score I would Tried to change the price they had listed online, They lost the title to the car I traded in then harassed me to get them paperwork from the bank sho Tried to change the price they had listed online, They lost the title to the car I traded in then harassed me to get them paperwork from the bank showing there was no lien, after all this they "forgot" to put in additional paperwork they wanted me to sign. I was told basically get the paperwork from the bank or bring the car back because THEY lost the title to mine. Please don't waste your time here. More
by jlh
Employees Worked With
Only have the number he continually texts me from.
July 11, 2017
Best Sales Person I feel like there aren't enough stars to rate her as a sales person. Leslie is beyond amazing there aren't enough words express her as a person. She's I feel like there aren't enough stars to rate her as a sales person. Leslie is beyond amazing there aren't enough words express her as a person. She's by far the most respectful, honest, caring, and loving person I know as a sales person. I can honestly say that I'm amazed. I have never had anyone at a Kia Dealership to ever make me feel like a real family member like she did. If anyone is looking for the best deal and complete honesty then she's the sales person for you. I can't thank her enough for helping me purchase my 2014 Ford Fusion. More
by Christi hardy
Employees Worked With
Leslie
June 20, 2017
Sold me a lemon! I recently purchased a 2017 Kia Sportage. I was really excited to finalized the deal, had everything I was looking for in a vehicle, only to be in the I recently purchased a 2017 Kia Sportage. I was really excited to finalized the deal, had everything I was looking for in a vehicle, only to be in the service center less than ONE month after purchasing it. Car has been back 4 times for the same issues. Every time I have been told, "we fixed the issue and shouldn't happen again". Car is still in the shop, going on a month now, waiting on some "engineer" technician to pull a miracle on my car. I have expressed how the issue is a safety concern and how they need them to make it right by replacing the vehicle. Seeing how my car lagged and went down to 6 mph on the freeway and would not accelerate. They could care less. The director of service dept, openly told me, i dont want to realease ur car just quite yet cause i feel like its a safety hazard also, but now hes been coaxed by higher ups and is saying they definitely have it fixed now, but still have it wait in this magical technician. They never have loaners. I guess I'm "fortunate" to be in this xxx forte, even though I'm definitely paying for something way nicer. DO NOT GO HERE PEOPLE! Waste of time and definitely a waste of money. More
by Nenodink
Employees Worked With
John, Meagan, Ken
June 18, 2017
Unimpressed You know the saying, "You can't trust a sales person?" That rings true here. Worse than that. It's difficult to trust anyone at this place of business You know the saying, "You can't trust a sales person?" That rings true here. Worse than that. It's difficult to trust anyone at this place of business. They ALL talk out the sides of their mouth, and will completely lie to your face if need be. Buyer beware if you purchase a car from these folks. Their business is dirty. More
by Gigemags35
Employees Worked With
Tiffany and Alex.
July 08, 2016
Veterans beware!! If you are a VETERAN PLEASE DO NOT GO TO ROUND ROCK KIA!! I called ahead of time back in February stating I was looking for a good commute car that is If you are a VETERAN PLEASE DO NOT GO TO ROUND ROCK KIA!! I called ahead of time back in February stating I was looking for a good commute car that is reliable. With 3 kids and a wife, I’m the main source of income. When I arrived at Kia in Round Rock I was greeted with "Thank you for your service we here at Round Rock Kia will take great care of you and have some cars lined up for you to look at" Those words stuck and made me feel really good about my choice to choose Round Rock Kia. Fast forward to this week 4 months after getting the car, it breaks down with a little over 60K miles and needs a new transmission. Talked to management (Brandon) who pretty much said you declined our warranty so too bad soo sad. The warranty that was suggested to me for 1 would have expired already and 2 was overpriced for what they was offering. I did have money set aside for normal things such as leaks, tires etc. But not… a new transmission. My car is a 2014 and there should be no way a new transmission should be needed if I followed the manual for maintenance. The car I traded in was from a mom and pop shop and lasted me 267K miles! But I can't get a car that last 60K miles at a certified dealership?? I find that very hard to believe and Round Rock Kia has lost all my trust. I guess after they got my $14,200 dollars that's when "taken care of a veteran" went out the window. Now I have to fork over another $3700.00 dollars to them to get my car fixed. Great job Round Rock Kia, Great job. I should have stayed with the mom and pop shop. At least they know how to really treat their customers and their vehicles last. Since I’m stuck and have to give Round Rock Kia more of my money I guess I’ll just wait on the corner while they fix my car with a sign that reads: Honk if you support Veterans since Round Rock Kia surely doesn’t. Good day More
by darren.griggs
Employees Worked With
Pedro and Brandon the manager
April 19, 2016
Liars, sold the car right out under me!!! I see that these guys get pretty good rating but looks like a lot of "first and second time buyers". Wasted hours upon hours (10+hrs, research, phone I see that these guys get pretty good rating but looks like a lot of "first and second time buyers". Wasted hours upon hours (10+hrs, research, phone calls and round trip drive), talked to them 6 times in a single day 830am- 215pm when I said I'll be up there around 5pm to sign the paperwork because it will take me that long to drive up there and through Austin traffic got a call 5 minutes before arriving at the dealership informing me that the car was sold! With family and all in tow and braving bad weather, floods and rain and these guys had the nerve to pretty much say too bad so sad! That's what you can expect from them because they see you just as a number! I understand the business aspect and I'm one out many who will visit this dealership. I just want to let everybody know how these guys will treat you, especially veterans cause I'm a retired veteran... working with USAA to get these guys removed from preferred dealership list! Wrote an email letter to the general manager and have yet to hear from them! NO STAR !!! had to mark 1 star! but really NO STAR!!! More
by SMKhemalaap
Employees Worked With
Brandon Carlson (sales manager who offered 6fl oz bottle of water for my restitution!)
March 28, 2016
Brent Gramah great service Went to Round Rock Kia for a car and Brent Graham got me into a new car.... 5 star service ... I highly recommend people to go check them out. Went to Round Rock Kia for a car and Brent Graham got me into a new car.... 5 star service ... I highly recommend people to go check them out. More
by Michelle Duran
Employees Worked With
Brent Graham
March 27, 2016
We brought our 1st family car and it is fantastic I went to look around for a family car and Ronnie walked up to me ask me what I was looking for in a car and I responsed I need something with room an I went to look around for a family car and Ronnie walked up to me ask me what I was looking for in a car and I responsed I need something with room and nice and I appreciate everything you did for us Roberto Nieto and the knowledge of the van was awesome we are in love with our new car. More
by Susie
Employees Worked With
Roberto Nieto
March 22, 2016
brand new soul with only 3500 miles cost me $600 in loss of My 2015 Soul purchased new only had 3500 miles on it and would no longer accept gas when I tried to add to my half tank. I researched and found this i My 2015 Soul purchased new only had 3500 miles on it and would no longer accept gas when I tried to add to my half tank. I researched and found this is an issue with Souls that goes back to at least 2011. I was the only customer in the service line when they opened at 7am. I purchased the vehicle and an extended warranty along with a service plan. I drive as a temporary job so each day without my vehicle costs me $150. Not only did I not get a call about my vehicle as promised' but when I called the service advisor he attempted to blame the problem on me. In addition, he stated that he cannot get the part for this common problem for another 3 days! This was unacceptable so I called back to speak to a service manager but was sent to her voicemail. That was Saturday at 11 a.m. It is now 10 p.m. on Monday and I am still waiting on my callback. Stay far away from this place. I have consulted an attorney regarding my $600 loss of income; they should get my attorney's so It for my loss, emotional anguish and attorney's fees by the end of the week. Apparently I am not the first person who has been treated badly by this company More
by dissatisfied customer
Employees Worked With
Ken
March 14, 2016
Went for oil change, bought a truck Went in for service and was walking the lot when I came across a Dodge Ram 1500. It was a truck that was on my list of gotta get. Latonya was my sales Went in for service and was walking the lot when I came across a Dodge Ram 1500. It was a truck that was on my list of gotta get. Latonya was my sales person and she was very helpful. She even rode to my house with me to see if the beast would fit into the garage. It didn't, but I still bought it. She helped with ordered side rails for it too.(needed a step stool to get in it ) She spent most of the day with me, because I didn't make a fast decision. MEagan in the service dept also very helpful with the transition. More
by Stephanie 313
Employees Worked With
Latonya and Meagan
