Kia of Orange Park

My fiance and I decided we needed a new car. I had heard great things about KIA of OP. We left the lot in a brand new Forte. 2 weeks later the financing company called to verify my employment. In the meanti great things about KIA of OP. We left the lot in a brand new Forte. 2 weeks later the financing company called to verify my employment. In the meantime, my hours decreased (which I had no idea that was going to happen) We were told we then had insufficient income, and that if we didn't have another person to co-sign that we needed to return the car. So, we returned the car. My trade in vehicle had been left in the back parking lot with the windows down for 2 weeks, and a tropical storm had came through. I now have mildew in my vehicle, that was not there before. The floors were soaked, and the seats. The seatbelts that my children use have mildew all over them. I called to complain, bc I had not been informed of the situation before we left. The guy's response was "I was under the impression that it was dry, sorry I didn't tell you" He did tell me we could bring it back for a detail. I still am waiting for my title to my car, even though its been 2 weeks since I picked up the car. Also, when calling about my title, I asked to speak to a manager because the sales guy informed me that he does not check his voicemail. I complained to the "manager" about the mildew, to which he replied "the windows wouldn't go up, that's why they were left down" I told him that was a lie because the windows went up and down prior, and after. He then proceeded to hang up on me. More

Kia of Orange Park's service gets worse and worse everytime I visit. I have been 4 times this year and each time i've had to wait 15-20 minutes before someone will ask me what I need done, even when everytime I visit. I have been 4 times this year and each time i've had to wait 15-20 minutes before someone will ask me what I need done, even when I have a scheduled appointment! They are rude and not even eager to help get your car problems fixed. My last experience I had a screw in my tire. They didn't even look at it they just told me I needed to call the tire manufacturer to check if I had road hazard insurance and then they sent me on my way. Another time I went because it seemed like oil was burning, they checked everything (I had to pay $98 too) and said everything was fine, a week later I had a blown head gasket. After this last experience I will never go back there, horrible customer service. More

Worst experiance ever, they are rude, and unwilling to make a customer happy. Sold us a brand new car with scratches and would never repair them. Then our 2011 Kia Soul started making a noise and they hav make a customer happy. Sold us a brand new car with scratches and would never repair them. Then our 2011 Kia Soul started making a noise and they have had it in the repair shop for 32 days and counting. Would never suggest this dealership even to my worst enemy. More

After some research my wife and I decided to test drive the Kia Optima. Our salesman Matt helped us with the test drive and telling us about the different models and options. The whole thing was a no press the Kia Optima. Our salesman Matt helped us with the test drive and telling us about the different models and options. The whole thing was a no pressure atmosphere and we got the car that we liked for the price that we wanted. It was a good and easy experience for us and I will recommend this dealership and Matt to everyone. Ross More

My fiance and I recently moved from Cleveland, Ohio to Jacksonville, Fl and we were in desperate need to get rid of our 2000 Explorer. Kia of Orange Park had no issue with the miles, salt and rust damage, Jacksonville, Fl and we were in desperate need to get rid of our 2000 Explorer. Kia of Orange Park had no issue with the miles, salt and rust damage, or the failing transmission. We were offered a very fair trade in value and we were placed into a 2011 Kia Forte. We could not be happier with our purchase. Steven was our sales representative and he was courteous, attentive, and incredibly informative. Rick in financing was also very friendly and made the normally boring process, a rather quick and painless one. We were able to drive off the lot the same day and we could not be happier with our purchase. If you decide on a Kia, go to Kia of Orange Park. If you have a trade in that is less than desireable, go to Kia. If you have less than stellar credit, again.... choose Kia of Orange Park. And finally, please go see Steven!! You will not be disappointed. More

The entire experience was wonderful. We were greeted promptly and everyone was very respectful of our time. Mason made a great suggestion for an upgrade to a new car with a comparable payment to the promptly and everyone was very respectful of our time. Mason made a great suggestion for an upgrade to a new car with a comparable payment to the used car we were looking at. My daughter is completely thrilled with her first vehicle. Thank you, More

I had a great experince buying a car at kia of orange park.The team did everything they could to make me a very satified customer.I WILL SEND ALL MY FREINDS AND RELATIVES TO PURCHASE CARS THERE.Joe and E park.The team did everything they could to make me a very satified customer.I WILL SEND ALL MY FREINDS AND RELATIVES TO PURCHASE CARS THERE.Joe and Ed took very good care of my every need.They are great guys More

The sales representatives at this location are very eager to help and determined to do what it takes to meet your needs. They were all extremely friendly, professional and customer oriented. My sales rep lis to help and determined to do what it takes to meet your needs. They were all extremely friendly, professional and customer oriented. My sales rep listened to my desires, had a lot of patience when test driving and choosing a final vehicle, fought for reasonable financing. I would absolutely recommend them to others. More

We saw the commercial on TV about Kia Optima on Super Bowl night and decided to inquire about Optima. We arranged for a test drive with Moe, their Internet Manager and he gave us a great presentation abo Bowl night and decided to inquire about Optima. We arranged for a test drive with Moe, their Internet Manager and he gave us a great presentation about the vehicle and its options. We were absolutely convinced that this vehicle was the best product for the money and ended up purchasing that same night. Finance and paper work went smooth and we received a great rate. They gave us a courtesy call two days later to make sure that we were happy with our car and purchase. Kia Optima looks and feels great and I love my car. I definitely recommend Optima and Kia of orange Park to others. Fran More

CAN'T KEEP THEIR WORD WHEN IT COMES TO THE FINAL ENDING TO TELL SELL. I WAS TOLD MY PAYMENT WOULDN'T BE DUE UNTIL MARCH AND WHEN I GOT MY PAPER WORK FROM THE BANK SURPRISE SURPRISE MY FIRST PAYMENT IS DUE TO TELL SELL. I WAS TOLD MY PAYMENT WOULDN'T BE DUE UNTIL MARCH AND WHEN I GOT MY PAPER WORK FROM THE BANK SURPRISE SURPRISE MY FIRST PAYMENT IS DUE IN FEBURARY. NOT GOOD FOR THE KIA BUSINESS OF ORANGE PARK. I WOULDN'T NEVER GO BACK TO THEM, I WILL FIND ANOTHER KIA DEALER SHIP TO WORK WITH. SOMEONE THAT WILL KEEP THERE WORD. More