Kia of Orange Park

Horrible experience What a shame because salesman Donald actually was friendly and helpful. Manager on the other hand was opposite. We agreed on a deal for a black 201 What a shame because salesman Donald actually was friendly and helpful. Manager on the other hand was opposite. We agreed on a deal for a black 2012 kia forte on saturday september 27, 2014. Was told to come back on september 29, 2014 to bring the spare key for our trade in and sign other papers. When we got to the dealer we were told that we still owed 325$ for the payoff of the trade in and that we only had 2 choices to increase our monthly payment(after it was already increased by 4$/month than agreed to before going in finance room) or write them a check. We were told on saturday that they would take care of the payoff and they contacted the lien holder and had a payoff amount, which every time I had purchased a car they needed the exact amount of payoff. So now I am being told that it was my fault for signing the agreement which they told me the amount of the payoff. I asked the manager again and he agreed that they did call the lien holder and got the payoff amount that saturday but neglect to tell me on that same day that they could not get a hold of anyone so its my fault. So I told them this is whole thing is stupid and bad business, and he responded saying not to call him stupid ran out the room fuming. After wasting more time they finally said they would take care of it but not after saying if I had a better attitude they would have done it sooner or I can return the vehicle. I told them I want my trade in back and cancel the deal (which Three Day Guarantee says I can) . I was told no that it is in the books already. They told me they would take care of it but nothing in writing that assures me and manager never apologized or talked to me again. I bought the car at a more than fair price for the dealership because salesman did great work but such a shame I will not be referring or buying anything from Kia of Orange Park. What ever happened to customer service and professionalism? I am very disappointed. More

Top Notch - Grade A - No one can touch this!! I initially called in on a Sunday to talk to someone about getting pre-approval before riding all the way to Orange Park from Fernandina Beach. And I I initially called in on a Sunday to talk to someone about getting pre-approval before riding all the way to Orange Park from Fernandina Beach. And I wasn't working with the best credit ever either. I talked with Mr. Raynard Gilyard - very courteous and helpful - he took all my information , and after working on my attempt to be blessed with a new vehicle and several calls back and forth - he phoned me on Tuesday and asked me to come down. I went down on Wednesday morning and met with the nicest man I've ever dealt with. He knew what I wanted and had worked his rear end off for over two days because of my lower than average credit score and he was able to show me around and let me test drive the vehicle that I wanted. I fell in love instantly. Raynard along with his manger Mr. Richard DeAugustine jumped through hoops and hurdles for me and made me feel like a queen and truly deserving of the new vehicle they had worked so hard to get me approved for. I thank both of them from the bottom of my heart and will forever send anyone to KIA of Orange Park. They are absolutely great and excelled in every aspect of customer service. I left that day in my brand new car and have never been happier and know that if I have questions, they are just a phone call away and will welcome me with open arms. Thank you KIA of Orange Park!! More

Outstanding Experience Outstanding car buying experience ever. Raynard were very friendly and helpful. Arthur the sales manager were outstanding as well. Actually the whol Outstanding car buying experience ever. Raynard were very friendly and helpful. Arthur the sales manager were outstanding as well. Actually the whole team were great. Thank you More

Best Car Buying Experience! A great experience, friendly staff, VERY good prices, you simply can't beat them! I'll be recommending this and the Atlantic kia dealership to all of A great experience, friendly staff, VERY good prices, you simply can't beat them! I'll be recommending this and the Atlantic kia dealership to all of my family and friends! AMAZING EXPERIENCE A+ Service More

great experience Best car buying experience. Bobby was very knowledgeable, helpful, and friendly. Loved his no pressure approach! I will be back and will send any one Best car buying experience. Bobby was very knowledgeable, helpful, and friendly. Loved his no pressure approach! I will be back and will send any one looking straight to Kia of Orange Park More

Sales with a smile My son and I walked into your store with no idea of what it was that we were looking for and received an experience of our life. Mr. Mosley greeted u My son and I walked into your store with no idea of what it was that we were looking for and received an experience of our life. Mr. Mosley greeted us with a smile and a whole lot of knowledge and confidence. He made the experience for my son very pleasant and assuring as this was his first experience with car buying. The service we received goes beyond all car buying experiences that I have ever been apart of until now. Mr. Mosley was very patient and went out of his way to accommodate all of our needs. Two or three months after the purchase of my sons new vehicle Mr. Mosley still contacted us to make sure everything was going well with the car and that we was satisfied with our purchase. He has really made this process go as smooth as possible within his control. I would recommend Mr. Mosley to everyone I know in need of a car and great service. He really made me feel as if he cared and took personal responsibility of our deal instead of just someone he needed to make a sale. More

I had a Malfunction Indicator Light (MIL) on in my 2014 KIA Forte. Brought it in without and an appointment and the wait time was very reasonable. Problem was fixed with a software update in very little KIA Forte. Brought it in without and an appointment and the wait time was very reasonable. Problem was fixed with a software update in very little time. More

They greeted me as I drove in...asking how could they help me. They serviced my car fast and their customer service quarters were very comfortable and clean. I could not have been treated better. All help me. They serviced my car fast and their customer service quarters were very comfortable and clean. I could not have been treated better. All I can say is "Thanks for the good customer service".... More

I purchased a used Kia Soul at the end of September. A couple weeks later I got a letter from Kia asking me to trade in that car for a new car and that they would get me a great deal. I came in and looke couple weeks later I got a letter from Kia asking me to trade in that car for a new car and that they would get me a great deal. I came in and looked around and found a 2013 Kia Soul that I really liked. I traded in the 2012 Soul for the 2013 Soul on October 23, 2013. As of today (2/4/14) I still have not received my sticker for my transferred tag. My tag expired on 1/26/14. I have been into the dealership about 6 times trying to get this resolved. Each time, Art told me he would take care of it. He has not. He assured me that he would talk to Carol in tags and get me a new sticker along with the refund check they owed me. I finally got a hold of Carol myself on Friday morning (1/31/14) and she tells me that Art has NEVER said a word to her about any of this. This tells me that either Art is a liar, or Carol is a liar. Either way, one is definitely a liar. Carol then tells me that she will have my sticker and refund check ready for me to come pick up on Monday (2/3/14) and to call her first to make sure. I call Carol at 4:45pm, giving her plenty of time during the day to get what they owe me, and she tells me that the tag is in, but she was too busy to cut me a new check (a check they have owed me since 10/23/13). Every time I have had a problem, whether in the dealership or on the phone, I have asked to speak to the owner or a general manager. Every time I have been denied that request. I have left messages for the general manager, (Curt or Kurt, I've only heard his name mentioned once) and have not received a call back. To top it all off, I was told that the car I purchased was brand new and the reason for having almost 1500 miles was that it was a demo car. My paperwork says they sold me a new car. I have recently discovered that this car was registered and insured by someone else a month before I bought it. That does not sound like a NEW car to me. Avoid this dealership like the plague. They are incompetent, manipulative, and liars. More

Cornelius Jenkins was a great sales person for me. He help me find a car that was affordable for me and in good condition and I am happy with my car. help me find a car that was affordable for me and in good condition and I am happy with my car. More