Kia of Orange Park

My past several visits there have been xxxx. It does no good to have appointment system. If a customer has an appointment at 11, then the customer's car should be going in the bay to be worked o It does no good to have appointment system. If a customer has an appointment at 11, then the customer's car should be going in the bay to be worked on at 11. My past several visits have been appointments. I was STILL there for 3-4 hours. That's ridiculous. That defeat the purpose for making appointments. Today, my appointment was 11. THERE WAS NO GREETER THERE. Rene told me the greeter was out. STILL, NO ONE GREETED ME. I SAT IN MY CAR FOR 15 MINUTES. About 3 different service employees walked past me on mulitiple occasions! I had to get out my car and walk inside the building before being helped!! Brian was no help. He was horrible as a durn manager. He brushed me off. I had to go to Rene. He wasn't any better. He initially told me my wait is 1 hr 45 minutes. I told him I had to be at woek at 3. He told me this at 11:30. I waited in wait area. At 2 pm. Rene give me update and said he coming right back. HE NEVER CAME BACK! I WAITED ANOTHER HOUR BEFORE GETTING UP TO LEAVE BECAUSE I TOLD HIM UPFRONT I HAD TO BE AT WORK AT 3! He offered paperwork but I declined because I had to leave. This was probably the worst experience out of all my bad experiences there. They need to do something!! If workers are calling out, then they need to offer some type of incentive for employees with great attendance. This is terribly pathetic. Please make sure Mr. Turner sees this! More

Excellent sales and service. Wonderful team, gets the job done quick and efficiently. Never had an issue Wonderful team, gets the job done quick and efficiently. Never had an issue More

Kia of Orange park will sell you a lot of lies. I was told that they was gonna help me with a car that I purchased from them in 2017 that was still under warranty but they did not want to fix. I w I was told that they was gonna help me with a car that I purchased from them in 2017 that was still under warranty but they did not want to fix. I was told they was gonna pay the car off and get me in something else. I found out after I signed the contract that they was not trading the car and was not helping me at all. I am being sued now because of the lies that was told to be by Dan Likes and Dan Hines. I have referred so many people to this place because I trusted them but all the trust has gone out the window. Never trust what they tell you unless you have them to put it in black and white. More

Everyone was helpful and pretty much help me with everything i need especially sarah and pinard everything i need especially sarah and pinard More

Very poor response from this dealership. I requested photos of the interior before I would make the 5 hour trip from Columbia SC to see the car, however all I kept getting from them was a r I requested photos of the interior before I would make the 5 hour trip from Columbia SC to see the car, however all I kept getting from them was a request for my phone number. I advised I only wished to converse through email until I received the interior photos. It seems as if they were ignoring my request and they were ONLY interested in obtaining my phone number. Very poor customer service on their part. I was VERY interested as the car was EXACTLY what I am looking for (color and everything) BUT I needed to see the interior pics before I drove the 5 hrs. Very disappointed in their responses and customer service. More

Great service, friendly atmosphere. Josh was amazing. not pushy, very kind, and professional. Got me in and out. Josh was amazing. not pushy, very kind, and professional. Got me in and out. More

Josh Hall made the process of selecting a car extremely easy and comfortable. There wasn’t a feeling of any traditional high pressure sales efforts. It just felt unrehearsed and natural. He also went above easy and comfortable. There wasn’t a feeling of any traditional high pressure sales efforts. It just felt unrehearsed and natural. He also went above and beyond to help on matters that were not directly in his Dept even after the sale. He really strived to make sure I was very satisfied with my overall experience. Highly recommended. More

I have had the pleasure of working with josh on two vehicle purchases-a 2019 Corvette and a 2020 Wrangler Rubicon. Josh was incredibly knowledgeable, enthusiastic and informative, not to mention entert vehicle purchases-a 2019 Corvette and a 2020 Wrangler Rubicon. Josh was incredibly knowledgeable, enthusiastic and informative, not to mention entertaining! I highly recommend Josh for your next vehicle purchase. He is a rising star for sure! More

Chris Hepburn was amazing and super knowledgeable! He made car shopping enjoyable and easy! Definitely got the best deal for me! He made car shopping enjoyable and easy! Definitely got the best deal for me! More

Buying from Kia in Orange Park was a pleasant experience! They stand behind their representations. We highly recommend them! Working with Josh was great and both Josh and Kelton at closing did an outstand They stand behind their representations. We highly recommend them! Working with Josh was great and both Josh and Kelton at closing did an outstanding job to insure we were satisfied. We are really happy with our KIA EV6 and the top rate service we’ve been given. We are recommending Josh to anyone in the market for a new car. The distance we traveled from Ocala/Crystal River to Orange Park was worth it! More