Kia of Old Saybrook

This dealer is not to be trusted. They switched out the purchase order as we were sitting down to sign the papers. I did not realize there were a number of items not on the original w They switched out the purchase order as we were sitting down to sign the papers. I did not realize there were a number of items not on the original which included vin etching and paint paint protection. None of these items were done to my car. They rushed me through the signing and I later noticed they charged me that were not being even on the car. I had to have several phone conversations and later contacted my attorney. When they realized that was what I was doing they issued a check for Over$ 1,300. My sales person clearly needs additional training on the EV6 because there was a number of features and items of he was wrong about or did not know. They also promised me items after the sale was complete which they reneged on. Very poor customer service! Currently I have had to file a complaint with the better business bureau, the CT AG and KIA corporate. Overall a very poor experienced More

I had a great service visit as usual—Alex particularly helpful; whole team welcoming and pleasant. helpful; whole team welcoming and pleasant. More

Lyndzi Coolbeth was our saleswoman and she was outstanding!! A true professional with patience diligence and great communication to make the buying process so easy. She also took time to interact outstanding!! A true professional with patience diligence and great communication to make the buying process so easy. She also took time to interact and socialze with our special needs daughter on a very heart warming level. We will look for our next vehicle through her again! More

The dealership apparently has stock but will not sell without a $5000 markup. The sales associate said that managers have waived this in the past. The dealer was inflexible and cited market adjustments a without a $5000 markup. The sales associate said that managers have waived this in the past. The dealer was inflexible and cited market adjustments as the ground for charging above MSRP. Nothing was added to the value of the car. More

I just bought a car from here which I love. Miguel was assisting me and he was very helpful. He was very patient and understood everything about the car itself and helping me buy it Miguel was assisting me and he was very helpful. He was very patient and understood everything about the car itself and helping me buy it More

I just picked up my new 2022 Telluride - it is beautiful! ! I had been working with Miguel since October; he was very knowledgeable, upfront and patient with me. I felt very comfortable working with Miguel an ! I had been working with Miguel since October; he was very knowledgeable, upfront and patient with me. I felt very comfortable working with Miguel and the service I received from him and the dealership was excellent. I haven’t bought a new vehicle in a long time - thank you to Miguel and Kia of Old Saybrook for making this a stress free experience for me. I highly recommend both! More

Just purchased a car with jay. Excellent experience. He was so patient and knowledgeable about the car and honest. Would highly recommend him to anybody was so patient and knowledgeable about the car and honest. Would highly recommend him to anybody More

I purchased a certified used 18 Soul from Jay and working with him and his co workers could not have gone anymore smooth. He was always easy to get ahold of whenever I needed him, which wasn't much because h with him and his co workers could not have gone anymore smooth. He was always easy to get ahold of whenever I needed him, which wasn't much because he is a very transparent saleman. The service and pricing had me leaving a satisfied customer. More

Great experience, Achley Ingalls made everything for preordering and picking up my new Telluride easy! I got the exact SUV I wanted with all of the features I wanted 2 weeks earlier than the original de preordering and picking up my new Telluride easy! I got the exact SUV I wanted with all of the features I wanted 2 weeks earlier than the original delivery estimate and with no upcharge beyond the MSRP (this is pretty unheard of in the 2021 Telluride buying world!). The service department is excellent as well, when I had a question about the locking system they went over everything with me and told me exactly how things in the vehicle work so I would know what is normal operating mechanics. would definitely recommend Achley and the dealership to anyone looking to buy a car! More