Kia of Old Saybrook

A promise made is NOT a promise kept I inquired with J.C. about the possibility of purchasing a new Mazda CX-5 on a tight timetable. He promised me that he could provide me with the car I I inquired with J.C. about the possibility of purchasing a new Mazda CX-5 on a tight timetable. He promised me that he could provide me with the car I wanted by Tuesday. My car was not ready until Friday. We were not even notified that there was a delay until Wednesday. We were then told it would be ready by Thursday, which was also inaccurate. We were also told that our insurance company would be notified by the dealership so that we would be ready to drive off. Upon arrival to pick up our car, we were notified that we would have to take care of that ourselves. A promise made is not a promise kept at Kia Mazda of Old Saybrook. Less than a week after driving off the lot, the mirror behind the visor dropped into my lap while driving. I also noticed that the stitching on the pouch behind the driver’s seat was tearing. These types of issues should not happen with a brand new vehicle. With that in mind, we contacted Kevin, the sales manager, to ask if anything could be done. He told us that we could bring it back the following Wednesday to have the seat and mirror repaired. He also promised our vehicle would be cleaned inside and out to make up for the constant inconvenience. We felt that we were offered a fair settlement to the problem. Fast-forward to our appointment to have the issues repaired. We arrived to find Kevin, the sales manager, and Stacey, the general manager, completely unprepared for our appointment. They asked us to wait while they figured out their error. After about 10 minutes, I took a walk to find out what was going on, only to find the general manager taking a cigarette break. We spoke with the general manager in his office to explain the situation. He was arrogant, condescending, and not willing to work to make things better. He did guarantee that our vehicle would be serviced and ready four hours from the time we left the dealer. Three hours later, I received a phone call from Kevin saying they would not be able to take care of my repair for at least a few days. When I asked to speak to the general manager, he hung up on me. They also refuse to honor their word to clean the car now. Once again, a promise made is not a promise kept at Kia Mazda of Old Saybrook. If you value integrity, honesty, and meaningful customer service in your car buying experience, do not even step foot on the premises at Kia Mazda of Old Saybrook. You might just be the next person to be taken advantage of. In our experience, a promise made was NEVER a promise kept at Kia Mazda of Old Saybrook. More

not happy al all i bought a used vehicle from jc he made promises and never kept them i took it back with front tires both worn off on inside and was told they would n i bought a used vehicle from jc he made promises and never kept them i took it back with front tires both worn off on inside and was told they would not warr them front end shakes when you step on brakes and all i get from manager is well it is a used car i would not buy another car there if someone paid me. i will give a report to motor vehicle dept to. More

Love Kia of old Saybrook I had a great experience leasing my first car through Kia of Old saybrook. The staff is great. John sold us our car! The garage is awesome as well. Sk I had a great experience leasing my first car through Kia of Old saybrook. The staff is great. John sold us our car! The garage is awesome as well. Skip is always a pleasure and they take great care of my car!!! More

Great people who work with you and follow up with you J.C. was the best person I could possibly work with when purchasing my first new car. When shopping for other cars of different brands, I was treated J.C. was the best person I could possibly work with when purchasing my first new car. When shopping for other cars of different brands, I was treated like...well...that I had to buy the car right then and there. J.C. was sincerely interested in making sure I choose the right car that I would like for a long time, within a price range that was comfortable. He worked with us, and I'm now driving a Mazda 3 that I love. I would recommend the car and rep (J.C.) to anyone. More

Great service! The Service department at Mazda of Old Saybrook was great. Honest communication helped us to understand the work being done and friendly attitude has The Service department at Mazda of Old Saybrook was great. Honest communication helped us to understand the work being done and friendly attitude has given us a good feeling about what our future visits will be like. We love our 2014 Mazda 6 Grand Touring. Our old car was a BMW. Mazda of Old Saybrook has provided us with a great car and service that makes the BMW dealer experience look like a joke! A big thank you to Brian and Technicians at Mazda of Old Saybrook! More

Easy to buy a car I went to the dealer to just look at updating my current Kia, When I arrived I was greeted by chris and he was so nice and pleasant and understood wha I went to the dealer to just look at updating my current Kia, When I arrived I was greeted by chris and he was so nice and pleasant and understood what I was looking for and understood my needs. I then was introduced to Stacey the manager and after all that I left a few hours later with a new car and it was painless and a good experience. More

Had to have warranted part replaced, service was scheduled, service center is convenient, friendly staff , service completed in timely manner - will be returning for routine service on my car!!! scheduled, service center is convenient, friendly staff , service completed in timely manner - will be returning for routine service on my car!!! More

Wonderful Experience I called Kia-Mazda of Old Saybrook to fix a problem caused by another dealer. Carl let me bring my car right in for the repair! He was very profession I called Kia-Mazda of Old Saybrook to fix a problem caused by another dealer. Carl let me bring my car right in for the repair! He was very professional and helpful. He took the time to explain the repair that was done and had suggestions of some upcoming service I should consider doing in the near future. This was my first time at this dealership and I have to say the service department was wonderful! I would recommend this dealership for service and I will use them in the future. Thank you Carl!! More

KIA of Old Saybrook is a great place to go. Even if you want to hang out and laugh. I now have two cars from them and with two college kids I am sure it will be more. I would not go anywhere else. Ramon want to hang out and laugh. I now have two cars from them and with two college kids I am sure it will be more. I would not go anywhere else. Ramon Herrera, Jr. More

Brought my van in for a recall issue...the guys in service found some other things that needed attention..everything was wonderful..good price good service..very courteous..look forward to working wit service found some other things that needed attention..everything was wonderful..good price good service..very courteous..look forward to working with again...thank u very much :)..........CP More