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Kia of Old Saybrook

Old Saybrook, CT

4.0
188 Reviews

275 Middlesex Turnpike

Old Saybrook, CT

06475

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Showing 188 reviews

June 30, 2014

not happy al all i bought a used vehicle from jc he made promises and never kept them i took it back with front tires both worn off on inside and was told they would n More

by sillysyl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Coons
Jul 01, 2014 -

Kia of Old Saybrook responded

I apologize about your issues. We have factory trained master technicians looking over these vehicles as they come in. You have been here for a couple complaints and we went above and beyond to rectify each issue completely out of goodwill. You were offered an extended warranty when you purchased the vehicle and declined that. The vehicle comes with 30 days that is safety related items only. As for your tires the measurements of tread depth was 7/32 and 6/32 which is over 50% life left. We do not change tires if there is over 50% left. We make sure every vehicle on our lot is safe and mechanically sound. If there is something I could do to help you out with the cost of the tires, I would be happy too. Thank You Stacey Seal, Jr. General Manager

June 04, 2014

Love Kia of old Saybrook I had a great experience leasing my first car through Kia of Old saybrook. The staff is great. John sold us our car! The garage is awesome as well. Sk More

by xandreax88x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lombardi
Jul 01, 2014 -

Kia of Old Saybrook responded

First, I would like to apologize about your experience with Sensible Auto Lending. We rent space to Sensible Auto Lending and we are not affiliated with them other than we share the same building. Customer Service is our number 1 priority and we will do everything in our effort to achieve that. If you have any questions, feel free to contact me directly. Thank You Stacey Seal, Jr. General Manager

May 12, 2014

Great people who work with you and follow up with you J.C. was the best person I could possibly work with when purchasing my first new car. When shopping for other cars of different brands, I was treated More

by GoingPro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Coons
Jul 01, 2014 -

Kia of Old Saybrook responded

Thank you for this great review. We work hard to be 100% customer satisfaction. If you need anything in the future, do not hesitate to contact me directly. Thank you Stacey Seal, Jr. General Manager

May 05, 2014

Great service! The Service department at Mazda of Old Saybrook was great. Honest communication helped us to understand the work being done and friendly attitude has More

by urbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 06, 2014 -

Kia of Old Saybrook responded

Thank you for this wonderful review of the Service Department. They go above and beyond to make everyone a satisfied customer. If you have any questions, feel free to contact me anytime. Thank You Stacey Seal, Jr. General Manger

April 14, 2014

Easy to buy a car I went to the dealer to just look at updating my current Kia, When I arrived I was greeted by chris and he was so nice and pleasant and understood wha More

by nujmd7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ntoukiantzis
Apr 15, 2014 -

Kia of Old Saybrook responded

Thank you for this great review. We want every customer to experience great customer service and painless buying experience. If you have any questions feel free to contact me directly. Thank You Stacey Seal, Jr. General Manager

April 05, 2014

Had to have warranted part replaced, service was scheduled, service center is convenient, friendly staff , service completed in timely manner - will be returning for routine service on my car!!! More

by fiberfemmes
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Apr 15, 2014 -

Kia of Old Saybrook responded

Thank you for sharing your service experience with us. We want everyone to 100% customer satisfied and you will be satisfied each and every time you come here for service. If you have any questions, feel free to contact me directly. Thank You Stacey Seal, Jr. General Manager

April 04, 2014

Wonderful Experience I called Kia-Mazda of Old Saybrook to fix a problem caused by another dealer. Carl let me bring my car right in for the repair! He was very profession More

by CindyNoe
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Apr 15, 2014 -

Kia of Old Saybrook responded

We want to make sure all customer's ( present and future) to experience great customer service. We pride ourselves on that and if you have any questions feel free to contact me directly. Thank you Stacey Seal, Jr. General Manager

March 30, 2014

KIA of Old Saybrook is a great place to go. Even if you want to hang out and laugh. I now have two cars from them and with two college kids I am sure it will be more. I would not go anywhere else. Ramon More

by sabcruz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ntoukiantzis
Mar 31, 2014 -

Kia of Old Saybrook responded

Thank you and I am glad you are happy and will continue to purchase more cars with us. If you have any questions, feel free to contact me directly. Thank You Stacey Seal, Jr. General Manager

March 30, 2014

Brought my van in for a recall issue...the guys in service found some other things that needed attention..everything was wonderful..good price good service..very courteous..look forward to working wit More

by Clake71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 31, 2014 -

Kia of Old Saybrook responded

Thank you for your continued support of our Service Department. We strive to be #1 in Customer Service and with reviews like this, I am sure we will achieve that. If you have any questions, feel free to contact me directly. Thank You Stacey Seal, Jr. General Manager

March 29, 2014

Great sales experience John made my first leasing experience a great one. He was really on my side and was able to make what I wanted, happen. I would certainly steer you to More

by Agcabrera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Coons
Mar 31, 2014 -

Kia of Old Saybrook responded

John has been here for years and continues to ALWAYS make his customers happy. I am glad that you wrote this and if you have any questions, feel free to contact me directly. Thank You Stacey Seal, Jr. General Manager