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Kia of Old Saybrook
Old Saybrook, CT
188 Reviews
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Showing 188 reviews
January 16, 2015
Horrible experience John, my salesman was the only good thing about this dealership. I was looking for a specific 2015 Sorento. They said they found one for me, the day I John, my salesman was the only good thing about this dealership. I was looking for a specific 2015 Sorento. They said they found one for me, the day I was supposed to pick up my vehicle they said the dealership delivered the "wrong one." The next time they said they found my vehicle and was going to be delivered, again, the car was not at Kia dealership because the new vehicle they were getting me in Long Island wouldn't start. This whole process has been a nightmare! I finally got the vehicle I wanted and bought my Sorento on 12/8/14, they still have NOT paid my old vehicle off and the payment is late and could risk going to the credit reporter. I've called several times to rectify issue and no one calls me back or I get the run-around. I'm disgusted and won't use Kia of Old Saybrook again. John, the salesman was perfect though:) More
by kate
Employees Worked With
John Lombardi
January 13, 2015
happy Love this place Fran and j.c were very upfront with me esp having bad credit .sensible auto financed me when no one else would...the staff is amazing Love this place Fran and j.c were very upfront with me esp having bad credit .sensible auto financed me when no one else would...the staff is amazing would def recommend KIA to all my friends and family More
by lynnetteg
Employees Worked With
John Coons, Dan Height, Fran Drake
January 08, 2015
Great 1st experience purchasing a vehicle at a dealership! I have been on a search for a pre-owned Kia for my daughter. After spending a frustrating day at a dealership in Long Island, I went back on online an I have been on a search for a pre-owned Kia for my daughter. After spending a frustrating day at a dealership in Long Island, I went back on online and found Kia Mazda of Old Saybrook. I made an inquiry at approx. 8pm on a Friday. About 1/2 hr. later I received a an email from Kat. After a couple of emails, I gave her a call about 9pm expecting to leave a message. She received the call and I informed her that I was very interested in the Kia Soul that they had inventory. I informed her that I needed it at a certain price before I was going to make the 90 mile trip from the Bronx. To my shock she returned the call within 15 minutes to inform me that my price was met. I was sold by a professional salesman in John Coons who was very courteous, helpful and made the process an extremely smooth one. Dan was very professional in administering the finance details. My daughter is very happy with the car therefore, so am I!! When I am in the market again for a car they will be my first call!! More
by Candidojr777
Employees Worked With
Kat Clomon, John Coons, Dan Height, Kathryn Clomon
October 29, 2014
management Stacey's understanding of our frustration on an issue we were having with our 2006 Sorento is very much appreciated. Thank you for getting involved a Stacey's understanding of our frustration on an issue we were having with our 2006 Sorento is very much appreciated. Thank you for getting involved and coming up with a solution. More
by misleadbydealer
August 24, 2014
Fantastic Experience Great Car For my first car purchase after college I couldn't have picked a better place. They worked with me to help me find the best possible car and Dan was For my first car purchase after college I couldn't have picked a better place. They worked with me to help me find the best possible car and Dan was a great salesman. I am absolutely in love with the vehicle and will continue to go there for a long time. More
by dan.rbrophy
Employees Worked With
Dan Height
August 23, 2014
Excellent & professional (even though we didn't buy) Stacey was so responsive, thorough, and professional throughout our interactions. I have leased nearly 10 cars to date and had discussions with scores Stacey was so responsive, thorough, and professional throughout our interactions. I have leased nearly 10 cars to date and had discussions with scores of dealers across several manufacturers, and I can say without a doubt that he was one of the 5 best i've ever dealt with. I greatly appreciated how acommodating and aggressive (but not pushy) he was in trying to earn our business and taking extraordinary steps. Although we decided to go another route which better addresses our needs, the experience was so impressive that i felt compelled to write this review and will be sure to consider Old Saybrook again for our future needs. More
by mazdaforte
July 22, 2014
Very friendly and great experience Very helpful dealership, they were patient and answered my questions with ease! They were so friendly and knowledgable. When I came in to pick up m Very helpful dealership, they were patient and answered my questions with ease! They were so friendly and knowledgable. When I came in to pick up my new car they allowed my dog to come inside instead of waiting in the car while I signed the paperwork! More
by ematts
Employees Worked With
Chris Ntoukiantzis
July 19, 2014
Great salesmaan, Great Dealership My wife and I have purchased 4 Kias from John Lombardi of Old Saybrook Mazda Kia. We were treated the same each time, respecfully and not patronizingl My wife and I have purchased 4 Kias from John Lombardi of Old Saybrook Mazda Kia. We were treated the same each time, respecfully and not patronizingly or pressured. John knows his products and our needs and made the best deals we could have hoped for. He made sure that we fully understood everything about the financing and the car itself. We would highly recommend this dealership and John Lombardi. More
by rs2929
Employees Worked With
John Lombardi
July 16, 2014
Love our salesman! I've leased 3 Kia's and bought one Sorrento. My children have each bought a car from John Lombardi and so has my son-in-law. John has worked with each I've leased 3 Kia's and bought one Sorrento. My children have each bought a car from John Lombardi and so has my son-in-law. John has worked with each of us and gave us great customer service, whether it's making sure we get the best car for each of us or walking us over to service to have a problem resolved. When we had an issue with the first car we leased, John made sure the problem was solved and when he realized that the problem was not going to be resolved to,our satisfaction, he helped us get out of that lease and into a new one. We have found John trustworthy and feel that he has our best interests at heart. We wouldn't go anyplace else to buy or lease a car because of John Lombardi. More
by Alainelane
Employees Worked With
John Lombardi, Dan Height
July 09, 2014
A promise made is NOT a promise kept I inquired with J.C. about the possibility of purchasing a new Mazda CX-5 on a tight timetable. He promised me that he could provide me with the car I I inquired with J.C. about the possibility of purchasing a new Mazda CX-5 on a tight timetable. He promised me that he could provide me with the car I wanted by Tuesday. My car was not ready until Friday. We were not even notified that there was a delay until Wednesday. We were then told it would be ready by Thursday, which was also inaccurate. We were also told that our insurance company would be notified by the dealership so that we would be ready to drive off. Upon arrival to pick up our car, we were notified that we would have to take care of that ourselves. A promise made is not a promise kept at Kia Mazda of Old Saybrook. Less than a week after driving off the lot, the mirror behind the visor dropped into my lap while driving. I also noticed that the stitching on the pouch behind the driver’s seat was tearing. These types of issues should not happen with a brand new vehicle. With that in mind, we contacted Kevin, the sales manager, to ask if anything could be done. He told us that we could bring it back the following Wednesday to have the seat and mirror repaired. He also promised our vehicle would be cleaned inside and out to make up for the constant inconvenience. We felt that we were offered a fair settlement to the problem. Fast-forward to our appointment to have the issues repaired. We arrived to find Kevin, the sales manager, and Stacey, the general manager, completely unprepared for our appointment. They asked us to wait while they figured out their error. After about 10 minutes, I took a walk to find out what was going on, only to find the general manager taking a cigarette break. We spoke with the general manager in his office to explain the situation. He was arrogant, condescending, and not willing to work to make things better. He did guarantee that our vehicle would be serviced and ready four hours from the time we left the dealer. Three hours later, I received a phone call from Kevin saying they would not be able to take care of my repair for at least a few days. When I asked to speak to the general manager, he hung up on me. They also refuse to honor their word to clean the car now. Once again, a promise made is not a promise kept at Kia Mazda of Old Saybrook. If you value integrity, honesty, and meaningful customer service in your car buying experience, do not even step foot on the premises at Kia Mazda of Old Saybrook. You might just be the next person to be taken advantage of. In our experience, a promise made was NEVER a promise kept at Kia Mazda of Old Saybrook. More
by dir922
Employees Worked With
Kevin Hill- Sales Manager, Chris Ntoukiantzis, John Coons
