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Kia of North Austin - Austin - Service Center
Austin, TX
805 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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805 Reviews of Kia of North Austin - Austin - Service Center
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June 30, 2017
Above and beyond expectation We are so pleased with the service we received on 6/29/17. We were ready to leave after vacationing in Austin when we noticed oil leaking under our S We are so pleased with the service we received on 6/29/17. We were ready to leave after vacationing in Austin when we noticed oil leaking under our Soul . Called our KIA dealership in Nebraska and got the number for KIA roadside assistance we got set up right away with Southwest KIA Austin and the tow truck driver arrived a little ahead of schedule. When he loaded our vehicle We joked to the driver asking him to tell the service techs to wash and vacuum our vehicle. We were kept in the loop through phone calls by KIA throughout the process . The vehicle was fixed quickly the oil cleaned off the underbody and they washed and vacuumed our car😳and provided a courtesy shuttle to pick us up to get our car. Totally recommend this place. More
by LIL WHITE SOUL
Employees Worked With
Cassie
February 27, 2013
We were there for an oil change on our Kia Soul. As we were bored, we went searching the new car lot to see the latest and greatest and prices! Marcus Benitez came up and told us all kinds of relevant inf were bored, we went searching the new car lot to see the latest and greatest and prices! Marcus Benitez came up and told us all kinds of relevant information about the safety aspects and extras you get with your Kia. We learned a thing or two, took a test drive in a hybrid Optima, and registered for the drawing. When we were finished with that, we went back to Service to find that they had cared for our car over and above! Great interactions with everyone there. More
by Swimmegan
Employees Worked With
Marcus Benitez, and Mike in service
January 23, 2013
Had an issue with a 6 year old Kia. Marcelo Rosales, Finance Manager, stepped in and made things right. Natacha, Service Dept, was also great. Made the 6 year old Kia run like new. Thank you both Finance Manager, stepped in and made things right. Natacha, Service Dept, was also great. Made the 6 year old Kia run like new. Thank you both for your support. Frank T. More
by Frank T Austin
Employees Worked With
2
May 26, 2007
RUDE.....didn't listen to my car concern....got me stuck all of 10 days for a broken off ignition key....my wife towed it to them, I told them I would send a locksmith over to remove the key but when he arr all of 10 days for a broken off ignition key....my wife towed it to them, I told them I would send a locksmith over to remove the key but when he arrived he found that their service department had everything unassembled and also rammed a screwdriver into the ignition and fouled it up....spent thanksgiving without a car and got nothing but bad attitude from a company that just DOESNT LISTEN to it's customers.....a totally lousy experience!!!! More
by dieselslave
Employees Worked With
carlos in service
March 06, 2007
On two separate occassions I had service needs for my Optima (which I had bought elsewhere) and the timeliness and friendliness of the staff was superb. When looking for a Kia I would try them first and Optima (which I had bought elsewhere) and the timeliness and friendliness of the staff was superb. When looking for a Kia I would try them first and have recommended others to them. More
by papastan
