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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
797 Reviews

797 Reviews of Kia of North Austin - Austin - Service Center

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March 01, 2018

ESC light would not go off. Resolved my issue, and love the new building. Had to wait a while, but it was a nice area to wait in. Eugene was very attentive in keeping me posted. More

by KAHL54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mechanic, name ot sure., Eugene Penberg
Mar 02, 2018 -

Kia of North Austin responded

Thank you for your review! Glad we got your issue taken care of, sorry for the wait!

February 05, 2018

BAD SERVICE DEPARTMENT/PARTS I took my vehicle into Capitol Kia for a tune-up in 2016, 2017 It was discovered the spark plugs were corroded. I had a new battery (at least it was More

by MsEBF
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember the guys name, called after 4pm on 02/05/2018.
Mar 02, 2018 -

Kia of North Austin responded

We apologize for the miscommunication, please email me at b.klein@southwestkia.com and I will see what I can do. Ben Klein, General Manager

June 30, 2017

Above and beyond expectation We are so pleased with the service we received on 6/29/17. We were ready to leave after vacationing in Austin when we noticed oil leaking under our S More

by LIL WHITE SOUL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassie
Jul 10, 2017 -

Kia of North Austin responded

Thank you for your review! So happy to help you and glad we got you back on the road. Come back some time!

February 27, 2013

We were there for an oil change on our Kia Soul. As we were bored, we went searching the new car lot to see the latest and greatest and prices! Marcus Benitez came up and told us all kinds of relevant inf More

by Swimmegan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Benitez, and Mike in service
Feb 28, 2013 -

Kia of North Austin responded

We love hearing from happy customers! Thanks so much for sharing your experience and leaving a 5-star review. I'm happy to hear that your vehicle was well taken care of and that our staff provided knowledgeable information with a smile. If you have questions about the Optima or any other vehicle-related inquiries, please contact me right away. Thanks again and we look forward to seeing you on your next visit! Regards, Ali Khan a.khan@capitolkia.net

January 23, 2013

Had an issue with a 6 year old Kia. Marcelo Rosales, Finance Manager, stepped in and made things right. Natacha, Service Dept, was also great. Made the 6 year old Kia run like new. Thank you both More

by Frank T Austin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
Jan 24, 2013 -

Kia of North Austin responded

Frank, thank you very much for taking the time out of your surely busy day to leave this review! I am thrilled to hear that our service department has exceeded your expectations from the time you walked through the door until your car was back on the road. Marcelo and the rest of our team thank again for your business! Next time you need service, or if you would like to take a test drive, give us a call or stop by! Also, check out our Facebook and Twitter pages for awesome deals on service. Sincerely, Ali Khan a.khan@capitolkia.net

May 26, 2007

RUDE.....didn't listen to my car concern....got me stuck all of 10 days for a broken off ignition key....my wife towed it to them, I told them I would send a locksmith over to remove the key but when he arr More

by dieselslave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
carlos in service
March 06, 2007

On two separate occassions I had service needs for my Optima (which I had bought elsewhere) and the timeliness and friendliness of the staff was superb. When looking for a Kia I would try them first and More

by papastan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
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