Kia of North Austin - Austin - Service Center

Excellent experience with Southwest Kia/Arturo Silva Recently needed a wheel and tire replaced on my K900 (giant pothole strike). Scheduling service was super convenient online. The service area is clean Recently needed a wheel and tire replaced on my K900 (giant pothole strike). Scheduling service was super convenient online. The service area is clean and well kept. The whole process was very smooth. My service adviser (Arturo Silva) was absolutely outstanding. He kept me in the loop on progress, helped me claim insurance benefits to minimize my out-of-pocket, and did not try to upsell me like is so common at other dealerships. I'll definitely be back. Customer for life! More

Never Disappointed I'm never disappointed in the service I receive here. The waiting area is comfortable, WiFi, snacks and drinks provided. The service techs keep you I'm never disappointed in the service I receive here. The waiting area is comfortable, WiFi, snacks and drinks provided. The service techs keep you informed of the progress of your service and are always polite. It brought a smile to my face when I was told "I see you brought your own drink, have a snack, make yourself comfortable and I'll take care of the rest." How cool was that! More

Great Service - every visit Your service department is the BEST we have experienced on any make of automobile. We were greeted by Edgar - he was friendly, efficient, and represe Your service department is the BEST we have experienced on any make of automobile. We were greeted by Edgar - he was friendly, efficient, and represented KIA well. My aunt is 90 year old deaf lady and they treated her with the care you would want your family treated. Even though she lives in South Austin and oil changes are not free, we travel to this location for superior service. Edgar promptly arranged with Vardasha to have LYFT pick us up and we had lunch while we waited. Edgar called us promptly recommending a couple other items that needed attention. He was not pushy with his recommendations. By the time we finished lunch, the car was ready and LYFT picked us again. Thank you for another great experience with KIA service Department in North Austin. More

HONEST & COURTEOUS Had a very bad experience at the ROUND ROCK KIA where I bought my 2019 KIA Soul (2nd car bought there). Decided to try Southwest KIA in Austin instead Had a very bad experience at the ROUND ROCK KIA where I bought my 2019 KIA Soul (2nd car bought there). Decided to try Southwest KIA in Austin instead for my oil/filter change. SUPER SERVICE DEPT & STAFF!!! Will definitely be using this dealership for all my future services & car purchases!! More

Quality Service Same day fast service, Courteous and no wait at either drop off or pick up. Needed to have airconditioner fixed and required work on thermastat. Same day fast service, Courteous and no wait at either drop off or pick up. Needed to have airconditioner fixed and required work on thermastat. More

Great Customer Service and Maintenance I recently moved to TX and my car needed an oil change, Arturo Silva was very helpful and friendly. Will definitely come back to this dealership for a I recently moved to TX and my car needed an oil change, Arturo Silva was very helpful and friendly. Will definitely come back to this dealership for all my maintenance. The oil change was quick but I asked them to take a look at my brakes and they did a great job informing me on my vehicle. Would recommend to any KIA owners. More

Great Customer Service and MAINTENANCE Support Been coming since 2011 and even though got 150K on the Sorento, still go to KIA Southwest for maintenance. John Sheeks is TERRIFIC ADVISOR! Al Been coming since 2011 and even though got 150K on the Sorento, still go to KIA Southwest for maintenance. John Sheeks is TERRIFIC ADVISOR! All was thorough (numerous little things) and came out great. Kept me informed every step and even looked for good deal on a "junkyard" part that we still good. Over and Above for support.... More

Happy surprise! Manny checked me in both times I visited for repairs, first for damage repairs and a week later to change out parts that had been ordered for addit Manny checked me in both times I visited for repairs, first for damage repairs and a week later to change out parts that had been ordered for additional repairs. I did not have actual appointments, due to the nature of my job and living an hour away, but they welcomed me as though I did have an appointment. Manny told me where stuff was, explained what needed to be done immediately versus needed to be done in the future, and made a list for me to take home. While waiting for my car, Manny discovered I regretted leaving my sweater in the car, but ZIP! Manny ran out and got my sweater out of my car and brought it to me. The hot chocolate awas ridiculously good! And I had my choice of waiting room couches, tables & chairs, or a re-charging station for phones & tablets. Very nice set up, exceptionally nice people, friendly salespeople in spite of not needing to buy a car. Manny was absolutely top-notch at explaining things to this tired old nurse! Yes, I will ne back and recommend to others! But, ask for Manny to help you! More

Great experience Took my 2018 Stinger 4-cylinder for service and wanted to see what kind of deal I could get to bump up to a Stinger GT. Colby helped me out. Never fel Took my 2018 Stinger 4-cylinder for service and wanted to see what kind of deal I could get to bump up to a Stinger GT. Colby helped me out. Never felt pressured by him. He showed enthusiasm for the brand and excited at the thought of bumping up to the more powerful V6. Ended up talking to Colby and the sales mgr (Derek) and again was never pressured by him. All rebates were shown up front and in about 10 minutes, I had the numbers in front of me. Not your typical back and forth negotiations which is quite frustrating and a waste of time. Great experience with Colby and manager. More

Oh that RED Stinger I have bought 4 cars through this dealership and love my Kia Optima. While I was waiting for my Optima to be serviced, Colby took me for a test drive I have bought 4 cars through this dealership and love my Kia Optima. While I was waiting for my Optima to be serviced, Colby took me for a test drive in a Stinger and helped me thru the application process. I have never felt so comfortable or enjoyed the process before when buying a car. Colby was friendly, helpful, and knowledgeable and I will definitely work with Colby again. More