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Kia of North Austin - Austin - Service Center
Austin, TX
805 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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805 Reviews of Kia of North Austin - Austin - Service Center
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June 10, 2018
Good experience This is my 2nd time to have my car service at the dealership. Good customer service, friendly staff, clean waiting area and timely service. I will co This is my 2nd time to have my car service at the dealership. Good customer service, friendly staff, clean waiting area and timely service. I will continue to use this dealership for my car service. More
by Kia owner
Employees Worked With
Shawn Davis
June 03, 2018
Couldn’t be happier I couldn’t be happier with my Kia Sportage and have always taken it to the dealership for anything she needs. I’ve always been impressed with the qual I couldn’t be happier with my Kia Sportage and have always taken it to the dealership for anything she needs. I’ve always been impressed with the quality of service and staff. What took things up a notch is their new building, I’ve always waited for my car and the new waiting area provides everything you need, even a comfortable area where you can watch them work on your vehicle. Staff are professional, courteous and friendly. I also leave with a clean car! How cool is that!! More
by Twis
Employees Worked With
Even the cashiers were great!, Eugene Penberg
June 03, 2018
Great Service all around! The service department at this location is very helpful and willing to go the extra mile to help out in anyway possible! Very quick and prompt service The service department at this location is very helpful and willing to go the extra mile to help out in anyway possible! Very quick and prompt service! More
by jdskrok2
Employees Worked With
Arturo Silva
May 31, 2018
Top quality service department Shawn Davis is an outstanding service advisor; polite, friendly, personable, and very efficient. He actually RAN to help me and several other customer Shawn Davis is an outstanding service advisor; polite, friendly, personable, and very efficient. He actually RAN to help me and several other customers he was helping. Zac is a premium technician and mechanic; throughly explained every issue and fixed my Jeep in record time. More
by Mscott3819
Employees Worked With
May 19, 2018
Great service department I have bought two vehicles from this dealer. The reason I have is because the service department is awesome. I am usually there for oil changes plus w I have bought two vehicles from this dealer. The reason I have is because the service department is awesome. I am usually there for oil changes plus whatever flushes for about two hours. At the new place I can watch my car and see my mechanic. My handlers, agents etc... are always professional. Some of the sales staff need more experience but I don't go there for them. More
by Donna
Employees Worked With
I had a female service rep. She was awesome.
May 18, 2018
Amazed! I was told by the lady who booked my appointment that it would take approximately 2 hours to get factory maintenance done on my Kia Soul. I went in ar I was told by the lady who booked my appointment that it would take approximately 2 hours to get factory maintenance done on my Kia Soul. I went in around 9:20am and was greeted by Adrienne who was super friendly and helpful. I informed Adrienne that I had a 9:30am appointment for my car and then asked if I was going to wait for my car or leave, I told her I would wait and she then filled me in on the services offered, ie shuttle etc.. She then shows me the cool waiting area. By 10:54am my car is ready to go which was a lot sooner than the 2 hours I was quoted. Adrienne informs me of what was done as she walks me to my car. Was super impressed with the turn around time for my service appointment and happy that my car was washed and vacuumed. Thank you Kia and Adrienne for being super efficient and awesome! More
by Stormtrooper
Employees Worked With
Adrienne
March 24, 2018
Best Customer Service I was visiting Austin and I really needed an oil change and was so happy to know that Kia was right down the road. From the time that I arrived to whe I was visiting Austin and I really needed an oil change and was so happy to know that Kia was right down the road. From the time that I arrived to when I left every associate that I spoke with or saw had a smile on their face and greeted me. They had coffee and waters and snacks for the customers waiting and did let me know that I had a recall and they could take care of it right away with not cost of course. I was also able to go check out the new Kia Stinger and I was so tempted. If I lived in town this would really be my go to Kia for anything. More
by GPtraveler
Employees Worked With
Eugene Penberg
March 19, 2018
The BEST Customer Service Just completely WOWed! Our car was having trouble at take off when it was cold outside. Couldn't replicate the issue, wanted to keep it overnight to Just completely WOWed! Our car was having trouble at take off when it was cold outside. Couldn't replicate the issue, wanted to keep it overnight to spend more time with it. THEN they put us in loaner. THEN they told us we were getting a brand new engine under a recall. THEN after they completed it in the time they told us, the drop off was a breeze. I mean thorough, quick, and put our needs first. Thank you for making this the best customer experience. More
by Elizabeth Allen
Employees Worked With
Shawn and the lady at drop off!
March 01, 2018
ESC light would not go off. Resolved my issue, and love the new building. Had to wait a while, but it was a nice area to wait in. Eugene was very attentive in keeping me posted. Resolved my issue, and love the new building. Had to wait a while, but it was a nice area to wait in. Eugene was very attentive in keeping me posted. Thanks for the great and friendly service. More
by KAHL54
Employees Worked With
Mechanic, name ot sure., Eugene Penberg
February 05, 2018
BAD SERVICE DEPARTMENT/PARTS I took my vehicle into Capitol Kia for a tune-up in 2016, 2017 It was discovered the spark plugs were corroded. I had a new battery (at least it was I took my vehicle into Capitol Kia for a tune-up in 2016, 2017 It was discovered the spark plugs were corroded. I had a new battery (at least it was supposed to brand new) in 2016, before the end of 2017 it started dragging. Today it's DEAD! Called the service dept. to and the guy told me it has a two-year warranty but I will have to pay 100% labor to replace/install it. I've had it with KIA, if they think they're getting away with trying to pull something over me, I got news for them. Like I told the guy, I'm submitting my complaint to the Attorney General Office (Consumer Protection) against Capitol KIA. Why should I have to pay them more labor charges for their defective KIA factory battery? I should have bought a new battery from any local car part store it I'd known. More
by MsEBF
Employees Worked With
Don't remember the guys name, called after 4pm on 02/05/2018.
