Kia of North Austin - Austin - Service Center

Great service department Every time I have been in SW Kia (183) they have been great. Very reasonable cost. I think candidly the service department is that dealership’s strong Every time I have been in SW Kia (183) they have been great. Very reasonable cost. I think candidly the service department is that dealership’s strongest asset currently. It is clearly the service manager’s leadership that sets the tone. More

Warranty replacement of satellite antenna. Service writer Arturo went above and beyond helping me get my satellite antenna replaced under bumper to bumper warranty. Came in back in March 2018 a Service writer Arturo went above and beyond helping me get my satellite antenna replaced under bumper to bumper warranty. Came in back in March 2018 and got paperwork started and part ordered. Had some health issues that prevented me from coming back in till end of July. Part had been returned and we had to start process all over again. Art cheerfully got the ball rolling again and we scheduled service for the following week. Also had a brake light bulb that was burned out and he took care of that as well. Was told at least 2 hour wait time and the shop completed everything in about 1 1/2 hour, including finding out that an oil leak was caused by a missing washer on drain plug that an "oil change" specialty place had left off. Great overall experience at the new facility! More

Courteous Service Brought my car in for safety recall. Shawn told me about how long it would take. Great customer wait area. Service completed in slightly less time Brought my car in for safety recall. Shawn told me about how long it would take. Great customer wait area. Service completed in slightly less time than forecasted. More

Good experience This is my 2nd time to have my car service at the dealership. Good customer service, friendly staff, clean waiting area and timely service. I will co This is my 2nd time to have my car service at the dealership. Good customer service, friendly staff, clean waiting area and timely service. I will continue to use this dealership for my car service. More

Couldn’t be happier I couldn’t be happier with my Kia Sportage and have always taken it to the dealership for anything she needs. I’ve always been impressed with the qual I couldn’t be happier with my Kia Sportage and have always taken it to the dealership for anything she needs. I’ve always been impressed with the quality of service and staff. What took things up a notch is their new building, I’ve always waited for my car and the new waiting area provides everything you need, even a comfortable area where you can watch them work on your vehicle. Staff are professional, courteous and friendly. I also leave with a clean car! How cool is that!! More

Great Service all around! The service department at this location is very helpful and willing to go the extra mile to help out in anyway possible! Very quick and prompt service The service department at this location is very helpful and willing to go the extra mile to help out in anyway possible! Very quick and prompt service! More

Top quality service department Shawn Davis is an outstanding service advisor; polite, friendly, personable, and very efficient. He actually RAN to help me and several other customer Shawn Davis is an outstanding service advisor; polite, friendly, personable, and very efficient. He actually RAN to help me and several other customers he was helping. Zac is a premium technician and mechanic; throughly explained every issue and fixed my Jeep in record time. More

Great service department I have bought two vehicles from this dealer. The reason I have is because the service department is awesome. I am usually there for oil changes plus w I have bought two vehicles from this dealer. The reason I have is because the service department is awesome. I am usually there for oil changes plus whatever flushes for about two hours. At the new place I can watch my car and see my mechanic. My handlers, agents etc... are always professional. Some of the sales staff need more experience but I don't go there for them. More

Amazed! I was told by the lady who booked my appointment that it would take approximately 2 hours to get factory maintenance done on my Kia Soul. I went in ar I was told by the lady who booked my appointment that it would take approximately 2 hours to get factory maintenance done on my Kia Soul. I went in around 9:20am and was greeted by Adrienne who was super friendly and helpful. I informed Adrienne that I had a 9:30am appointment for my car and then asked if I was going to wait for my car or leave, I told her I would wait and she then filled me in on the services offered, ie shuttle etc.. She then shows me the cool waiting area. By 10:54am my car is ready to go which was a lot sooner than the 2 hours I was quoted. Adrienne informs me of what was done as she walks me to my car. Was super impressed with the turn around time for my service appointment and happy that my car was washed and vacuumed. Thank you Kia and Adrienne for being super efficient and awesome! More