Kia of North Austin - Austin - Service Center
Austin, TX
805 Reviews of Kia of North Austin - Austin - Service Center
Great Customer Service and Maintenance I recently moved to TX and my car needed an oil change, Arturo Silva was very helpful and friendly. Will definitely come back to this dealership for a I recently moved to TX and my car needed an oil change, Arturo Silva was very helpful and friendly. Will definitely come back to this dealership for all my maintenance. The oil change was quick but I asked them to take a look at my brakes and they did a great job informing me on my vehicle. Would recommend to any KIA owners. More
Great Customer Service and MAINTENANCE Support Been coming since 2011 and even though got 150K on the Sorento, still go to KIA Southwest for maintenance. John Sheeks is TERRIFIC ADVISOR! Al Been coming since 2011 and even though got 150K on the Sorento, still go to KIA Southwest for maintenance. John Sheeks is TERRIFIC ADVISOR! All was thorough (numerous little things) and came out great. Kept me informed every step and even looked for good deal on a "junkyard" part that we still good. Over and Above for support.... More
Happy surprise! Manny checked me in both times I visited for repairs, first for damage repairs and a week later to change out parts that had been ordered for addit Manny checked me in both times I visited for repairs, first for damage repairs and a week later to change out parts that had been ordered for additional repairs. I did not have actual appointments, due to the nature of my job and living an hour away, but they welcomed me as though I did have an appointment. Manny told me where stuff was, explained what needed to be done immediately versus needed to be done in the future, and made a list for me to take home. While waiting for my car, Manny discovered I regretted leaving my sweater in the car, but ZIP! Manny ran out and got my sweater out of my car and brought it to me. The hot chocolate awas ridiculously good! And I had my choice of waiting room couches, tables & chairs, or a re-charging station for phones & tablets. Very nice set up, exceptionally nice people, friendly salespeople in spite of not needing to buy a car. Manny was absolutely top-notch at explaining things to this tired old nurse! Yes, I will ne back and recommend to others! But, ask for Manny to help you! More
Great experience Took my 2018 Stinger 4-cylinder for service and wanted to see what kind of deal I could get to bump up to a Stinger GT. Colby helped me out. Never fel Took my 2018 Stinger 4-cylinder for service and wanted to see what kind of deal I could get to bump up to a Stinger GT. Colby helped me out. Never felt pressured by him. He showed enthusiasm for the brand and excited at the thought of bumping up to the more powerful V6. Ended up talking to Colby and the sales mgr (Derek) and again was never pressured by him. All rebates were shown up front and in about 10 minutes, I had the numbers in front of me. Not your typical back and forth negotiations which is quite frustrating and a waste of time. Great experience with Colby and manager. More
Oh that RED Stinger I have bought 4 cars through this dealership and love my Kia Optima. While I was waiting for my Optima to be serviced, Colby took me for a test drive I have bought 4 cars through this dealership and love my Kia Optima. While I was waiting for my Optima to be serviced, Colby took me for a test drive in a Stinger and helped me thru the application process. I have never felt so comfortable or enjoyed the process before when buying a car. Colby was friendly, helpful, and knowledgeable and I will definitely work with Colby again. More
Best Service Advisor in Austin Gene is the best service advisor. I have been taking my cars to him since 2014. I will not go anywhere, prefer to go to dealer as I trust Gene in any Gene is the best service advisor. I have been taking my cars to him since 2014. I will not go anywhere, prefer to go to dealer as I trust Gene in any car repairs. Excellent Customer Service, Professional, knowledgeable and will go the extra mile. “Best Service Award”!!! I just bought another Kia an Ivan was a great salesperson made purchase easy and fun. More
Service after the sale - excellent! My Kia is only two years old and every time I went in for unusual problems like a critter eating my hoses or cleaning out rats nest causing a noise in My Kia is only two years old and every time I went in for unusual problems like a critter eating my hoses or cleaning out rats nest causing a noise in my air conditioning, the service advisor was always pleasant, accommodating and made sure I was satisfied with their service. Senior citizen who appreciates patience and respect from younger generation like advisor Shawn chamberlin. More
Great service department Every time I have been in SW Kia (183) they have been great. Very reasonable cost. I think candidly the service department is that dealership’s strong Every time I have been in SW Kia (183) they have been great. Very reasonable cost. I think candidly the service department is that dealership’s strongest asset currently. It is clearly the service manager’s leadership that sets the tone. More
Warranty replacement of satellite antenna. Service writer Arturo went above and beyond helping me get my satellite antenna replaced under bumper to bumper warranty. Came in back in March 2018 a Service writer Arturo went above and beyond helping me get my satellite antenna replaced under bumper to bumper warranty. Came in back in March 2018 and got paperwork started and part ordered. Had some health issues that prevented me from coming back in till end of July. Part had been returned and we had to start process all over again. Art cheerfully got the ball rolling again and we scheduled service for the following week. Also had a brake light bulb that was burned out and he took care of that as well. Was told at least 2 hour wait time and the shop completed everything in about 1 1/2 hour, including finding out that an oil leak was caused by a missing washer on drain plug that an "oil change" specialty place had left off. Great overall experience at the new facility! More
Courteous Service Brought my car in for safety recall. Shawn told me about how long it would take. Great customer wait area. Service completed in slightly less time Brought my car in for safety recall. Shawn told me about how long it would take. Great customer wait area. Service completed in slightly less time than forecasted. More