Back

Kia of North Austin - Austin - Service Center

Austin, TX

4.9
805 Reviews

805 Reviews of Kia of North Austin - Austin - Service Center

Sort by
June 07, 2019

Great Customer Service and Maintenance I recently moved to TX and my car needed an oil change, Arturo Silva was very helpful and friendly. Will definitely come back to this dealership for a More

by Lemurs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Silva
Jun 07, 2019 -

Kia of North Austin responded

Thank you for the kind review! We are always here and happy to help you with all your car needs!

January 30, 2019

Great Customer Service and MAINTENANCE Support Been coming since 2011 and even though got 150K on the Sorento, still go to KIA Southwest for maintenance. John Sheeks is TERRIFIC ADVISOR! Al More

by scottc6713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sheeks
Feb 01, 2019 -

Kia of North Austin responded

These are the experiences we strive to provide day-in and day-out! Thank you for your kind words!

January 26, 2019

Happy surprise! Manny checked me in both times I visited for repairs, first for damage repairs and a week later to change out parts that had been ordered for addit More

by Oldnursey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny and Sergio, my very serious but patiently informative mechanic.
Jan 29, 2019 -

Kia of North Austin responded

We are always here and happy to help! Appointments keep things organized but we understand sometimes those things are out of a drivers control and need immediate assistance. In those instances, we are just as happy to help!

January 07, 2019

Great experience Took my 2018 Stinger 4-cylinder for service and wanted to see what kind of deal I could get to bump up to a Stinger GT. Colby helped me out. Never fel More

by tom1
Recommend Dealer
Yes
Employees Worked With
Derek Martinez, Colby Edgmon
Jan 08, 2019 -

Kia of North Austin responded

Tom1, we are so happy to hear that your experience lived up to our high standards on customer service. The Stingers are beautiful vehicles. The GT is an absolute beast!

January 06, 2019

Oh that RED Stinger I have bought 4 cars through this dealership and love my Kia Optima. While I was waiting for my Optima to be serviced, Colby took me for a test drive More

by RED021164
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colby Edgmon
Jan 08, 2019 -

Kia of North Austin responded

We are so happy to hear you had a great experience at our dealership. The car-buying experience has gotten a bad wrap for so long and we are doing our part to change that. Car buying should be easy and accessible for all! p.s The Stinger is a beast!!

December 07, 2018

Best Service Advisor in Austin Gene is the best service advisor. I have been taking my cars to him since 2014. I will not go anywhere, prefer to go to dealer as I trust Gene in any More

by Ips
Recommend Dealer
Yes
Employees Worked With
Ivan Ridriguez, Eugene Penberg, Ivan Rodriguez
Dec 12, 2018 -

Kia of North Austin responded

Ips, we don't have a speech prepared for that reward but we are honored to receive it!

October 18, 2018

Service after the sale - excellent! My Kia is only two years old and every time I went in for unusual problems like a critter eating my hoses or cleaning out rats nest causing a noise in More

by Marlene t.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Chamberlain,service advisor,Amber Schneider, sales, Todd in finance - Anderson mill center.
Dec 11, 2018 -

Kia of North Austin responded

Marlene, this is why we are here! It is our goal to provide excellence in service whether it be an oil change or rat nest removal! Thank you for your kind words, we really appreciate them!

August 05, 2018

Great service department Every time I have been in SW Kia (183) they have been great. Very reasonable cost. I think candidly the service department is that dealership’s strong More

by Jtparsons8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
August 02, 2018

Warranty replacement of satellite antenna. Service writer Arturo went above and beyond helping me get my satellite antenna replaced under bumper to bumper warranty. Came in back in March 2018 a More

by Honeyman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo
July 14, 2018

Courteous Service Brought my car in for safety recall. Shawn told me about how long it would take. Great customer wait area. Service completed in slightly less time More

by R914Z3a4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn ?