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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
798 Reviews

798 Reviews of Kia of North Austin - Austin - Service Center

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July 31, 2019

Great Service - every visit Your service department is the BEST we have experienced on any make of automobile. We were greeted by Edgar - he was friendly, efficient, and represe More

by kvc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar, Vardasha
Jul 31, 2019 -

Kia of North Austin responded

We are thrilled we could provide you and your aunt with an excellent service experience. This review has made our week! Come back and see us anytime!

July 01, 2019

HONEST & COURTEOUS Had a very bad experience at the ROUND ROCK KIA where I bought my 2019 KIA Soul (2nd car bought there). Decided to try Southwest KIA in Austin instead More

by Cheryl S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GENE (Service Mgr)
Jul 01, 2019 -

Kia of North Austin responded

Cheryl, we are thrilled to have as a valued member of our dealership family. I will be passing your feedback on to our Round Rock location so that we can make any necessary improvements. Thank you for your review!

June 30, 2019

Quality Service Same day fast service, Courteous and no wait at either drop off or pick up. Needed to have airconditioner fixed and required work on thermastat. More

by Thomas Dolittle
Recommend Dealer
Yes
Employees Worked With
Brandon Zehr
Jul 01, 2019 -

Kia of North Austin responded

Thomas, thank you for the kind review! We are happy we could be of assistance!

June 07, 2019

Great Customer Service and Maintenance I recently moved to TX and my car needed an oil change, Arturo Silva was very helpful and friendly. Will definitely come back to this dealership for a More

by Lemurs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Silva
Jun 07, 2019 -

Kia of North Austin responded

Thank you for the kind review! We are always here and happy to help you with all your car needs!

January 30, 2019

Great Customer Service and MAINTENANCE Support Been coming since 2011 and even though got 150K on the Sorento, still go to KIA Southwest for maintenance. John Sheeks is TERRIFIC ADVISOR! Al More

by scottc6713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sheeks
Feb 01, 2019 -

Kia of North Austin responded

These are the experiences we strive to provide day-in and day-out! Thank you for your kind words!

January 26, 2019

Happy surprise! Manny checked me in both times I visited for repairs, first for damage repairs and a week later to change out parts that had been ordered for addit More

by Oldnursey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny and Sergio, my very serious but patiently informative mechanic.
Jan 29, 2019 -

Kia of North Austin responded

We are always here and happy to help! Appointments keep things organized but we understand sometimes those things are out of a drivers control and need immediate assistance. In those instances, we are just as happy to help!

January 07, 2019

Great experience Took my 2018 Stinger 4-cylinder for service and wanted to see what kind of deal I could get to bump up to a Stinger GT. Colby helped me out. Never fel More

by tom1
Recommend Dealer
Yes
Employees Worked With
Derek Martinez, Colby Edgmon
Jan 08, 2019 -

Kia of North Austin responded

Tom1, we are so happy to hear that your experience lived up to our high standards on customer service. The Stingers are beautiful vehicles. The GT is an absolute beast!

January 06, 2019

Oh that RED Stinger I have bought 4 cars through this dealership and love my Kia Optima. While I was waiting for my Optima to be serviced, Colby took me for a test drive More

by RED021164
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colby Edgmon
Jan 08, 2019 -

Kia of North Austin responded

We are so happy to hear you had a great experience at our dealership. The car-buying experience has gotten a bad wrap for so long and we are doing our part to change that. Car buying should be easy and accessible for all! p.s The Stinger is a beast!!

December 07, 2018

Best Service Advisor in Austin Gene is the best service advisor. I have been taking my cars to him since 2014. I will not go anywhere, prefer to go to dealer as I trust Gene in any More

by Ips
Recommend Dealer
Yes
Employees Worked With
Ivan Ridriguez, Eugene Penberg, Ivan Rodriguez
Dec 12, 2018 -

Kia of North Austin responded

Ips, we don't have a speech prepared for that reward but we are honored to receive it!

October 18, 2018

Service after the sale - excellent! My Kia is only two years old and every time I went in for unusual problems like a critter eating my hoses or cleaning out rats nest causing a noise in More

by Marlene t.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Chamberlain,service advisor,Amber Schneider, sales, Todd in finance - Anderson mill center.
Dec 11, 2018 -

Kia of North Austin responded

Marlene, this is why we are here! It is our goal to provide excellence in service whether it be an oil change or rat nest removal! Thank you for your kind words, we really appreciate them!