Kia of North Austin - Austin - Service Center

Efficient service department, hard to communicate with cashier due to the COVID barrier cacoon made from plexiglass. I'm usually very satisfied with Southwest Kia Service. cashier due to the COVID barrier cacoon made from plexiglass. I'm usually very satisfied with Southwest Kia Service. More

This was my first service appointment for my 2021 Sorento. From being greeted and told where to park to the (short) time spent waiting, everyone was extremely helpful, courteous and respectful of my Sorento. From being greeted and told where to park to the (short) time spent waiting, everyone was extremely helpful, courteous and respectful of my time. I was very impressed! More

It was a great place to shop. Will come back More

Professional friendly staff. Clean waiting area with beverage and great snacks. beverage and great snacks. More

Waiting time is unbelievably long. I had schaduled an appointment but yet I waited for long appointment but yet I waited for long More

Kia is as good of service when I owned a BMW and Mercedes. Mercedes. More

I love this Kia dealership. All the staff are friendly and professional. When at the dealership you fill valued as a customer and not like a number. and professional. When at the dealership you fill valued as a customer and not like a number. More

The Buying experiance was great (Shout out to Thomas) ... But the problem is with the service department. Took my car in for servicing for the 25000 miles service and the steering was making a noise. Request But the problem is with the service department. Took my car in for servicing for the 25000 miles service and the steering was making a noise. Requested a tech to take a test ride with me and he figured the Worm bearing (Cobbler) in the steering was faulty and would be swapped under the warranty of the car. They swapped it out and then returned the car. The steering wheel was about 10 degrees crooked. It was clearly visible that the technician (Carlos) had screwed up. They claimed to have fixed it by leaving the steering casing open so it looked to have been straightened out and the Service in-charge handed the car to me with a confident smile stating the car was fixed. Of course the loose and open steering cover shall fall back and close soon and I figured out that they had not fixed anything so I go back and talk to the service rep who now tells me that the Shop Foreman told him there is nothing much that they can do about it. I want to ask the dealership: 1) Why would they break the car if they don't have trained technicians just say so. 2) If you have not repaired the car inform the customer why lie about it. Please don't take your cars for servicing to Southwest Kia Austin. More