Kia of North Austin - Austin - Service Center

Good service Manny was excellent in his customer service and kept me apprised of the progress of my appointment. I am glad to work with him again. Manny was excellent in his customer service and kept me apprised of the progress of my appointment. I am glad to work with him again. More

Regular maintenance This was my second visit to the the new place and as always the service was fantastic! Every one was very friendly and helpful and the service was fas This was my second visit to the the new place and as always the service was fantastic! Every one was very friendly and helpful and the service was fast ! Thanks Kia team More

Regular maintenance check Your service and courtesy from your service rep continue to contribute to your dealership's excellence. It was also great to see that your staff is m Your service and courtesy from your service rep continue to contribute to your dealership's excellence. It was also great to see that your staff is multi-ethnic. More

Amazing...again! Wills helped me get a leased car 2 years ago. It was my first time buying a car and I had no idea what I was doing but Wills was very nice and made me Wills helped me get a leased car 2 years ago. It was my first time buying a car and I had no idea what I was doing but Wills was very nice and made me feel comfortable. 2 years later, I was getting an oil change and Wills said that he could help me buy a car this time and he made it happen! I will always be thankful for him! More

Mimi's Girl We needed tires replaced on an already booked Saturday. Gene was great! He kept us informed of needs and progress on repair and had the car ready by We needed tires replaced on an already booked Saturday. Gene was great! He kept us informed of needs and progress on repair and had the car ready by end of day. Thanks Gene. We appreciate you!!! More

Excellent experience with Southwest Kia/Arturo Silva Recently needed a wheel and tire replaced on my K900 (giant pothole strike). Scheduling service was super convenient online. The service area is clean Recently needed a wheel and tire replaced on my K900 (giant pothole strike). Scheduling service was super convenient online. The service area is clean and well kept. The whole process was very smooth. My service adviser (Arturo Silva) was absolutely outstanding. He kept me in the loop on progress, helped me claim insurance benefits to minimize my out-of-pocket, and did not try to upsell me like is so common at other dealerships. I'll definitely be back. Customer for life! More

Never Disappointed I'm never disappointed in the service I receive here. The waiting area is comfortable, WiFi, snacks and drinks provided. The service techs keep you I'm never disappointed in the service I receive here. The waiting area is comfortable, WiFi, snacks and drinks provided. The service techs keep you informed of the progress of your service and are always polite. It brought a smile to my face when I was told "I see you brought your own drink, have a snack, make yourself comfortable and I'll take care of the rest." How cool was that! More

Great Service - every visit Your service department is the BEST we have experienced on any make of automobile. We were greeted by Edgar - he was friendly, efficient, and represe Your service department is the BEST we have experienced on any make of automobile. We were greeted by Edgar - he was friendly, efficient, and represented KIA well. My aunt is 90 year old deaf lady and they treated her with the care you would want your family treated. Even though she lives in South Austin and oil changes are not free, we travel to this location for superior service. Edgar promptly arranged with Vardasha to have LYFT pick us up and we had lunch while we waited. Edgar called us promptly recommending a couple other items that needed attention. He was not pushy with his recommendations. By the time we finished lunch, the car was ready and LYFT picked us again. Thank you for another great experience with KIA service Department in North Austin. More

HONEST & COURTEOUS Had a very bad experience at the ROUND ROCK KIA where I bought my 2019 KIA Soul (2nd car bought there). Decided to try Southwest KIA in Austin instead Had a very bad experience at the ROUND ROCK KIA where I bought my 2019 KIA Soul (2nd car bought there). Decided to try Southwest KIA in Austin instead for my oil/filter change. SUPER SERVICE DEPT & STAFF!!! Will definitely be using this dealership for all my future services & car purchases!! More

Quality Service Same day fast service, Courteous and no wait at either drop off or pick up. Needed to have airconditioner fixed and required work on thermastat. Same day fast service, Courteous and no wait at either drop off or pick up. Needed to have airconditioner fixed and required work on thermastat. More