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Kia of North Austin - Austin - Service Center
Austin, TX
853 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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853 Reviews of Kia of North Austin - Austin - Service Center
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August 20, 2021
The best dealership I've had in my lifetime. The customer service has been outstanding since day one. Must really let management know that BRIAN HALL was so professional and courteous. I will definitely recc service has been outstanding since day one. Must really let management know that BRIAN HALL was so professional and courteous. I will definitely reccomend KIA to my fellow associates and friends. More
by tysonlonnie61
Verified CustomerEmployees Worked With
Brian Hall, Wills Philyaw
August 19, 2021
The guys on the customer service are wonderful and Quick with things they are friendly and the prices was good and the environment is good too with things they are friendly and the prices was good and the environment is good too More
by Boss
Employees Worked With
Eugene Penberg, Wills Philyaw
August 19, 2021
Southwest Kia took good care of my car. Facilities are very clean and welcoming. Ride service is great feature when all day repairs are required very clean and welcoming. Ride service is great feature when all day repairs are required More
by Mkbasalyga1
Employees Worked With
Shawn Service Desk. 🌟🌟🌟🌟🌟
August 19, 2021
I drove in for my appointment and went immediately to the customer area got a drink and a snack and by the time I finished making a couple of phone calls my car was ready and I was back on the road! customer area got a drink and a snack and by the time I finished making a couple of phone calls my car was ready and I was back on the road! More
by sonyasawin
Employees Worked With
Eugene Penberg
August 18, 2021
I have 2 Kia's which I typically have serviced at the dealership. My lease, issues began with sales and what they sold me on maintenance packages. My service advisor, Daniel, was not helpful or kind when dealership. My lease, issues began with sales and what they sold me on maintenance packages. My service advisor, Daniel, was not helpful or kind when I had question about that. There was a good couple visits for oil changes that I stuck around for. The most recent visit however, I brought in my other Kia for a recall. The appointment was made in advance, but I wasn't notified until hours after I was dropped off at work that the part was not even in stock. When I questioned why the part had not been secured for my appointment or why I hadn't been notified that it needed to be ordered, Daniel told me the part was not available by the VIN number. Then after that there were two parts and they had to see if they were bad, which I also pushed back on since it was a recall and I expected all recalled parts to be replaced. Daniel was audibly frustrated at my frustration and questioning on the phone, and did not even speak to me at pick up other than pointing me to checkout. Currently, I am still awaiting the ordered part. More
by Nikki
Employees Worked With
Daniel E
August 17, 2021
They go above and beyond for a Dealership. They not only have friendly staff but a clean show room and waiting area too. They work double hard to get your vehicle done on time and they try to save you money have friendly staff but a clean show room and waiting area too. They work double hard to get your vehicle done on time and they try to save you money too. I will keep using them for my service needs! Thanks Brian Wamsley More
by Treasures58
Employees Worked With
Eugene Penberg
July 28, 2021
The motor of my Kia Soul needed to be replaced and the service dept. handled that for me painlessly and expeditiously at no out of pocket cost to me. Great service!!! service dept. handled that for me painlessly and expeditiously at no out of pocket cost to me. Great service!!! More
by kal eldaher
Employees Worked With
Eugene Penberg
July 19, 2021
Great service from a great dealership! The service guys Manny Bernal, Brian Hall and Daniel Epstein always take great care of me and my car! Manny Bernal, Brian Hall and Daniel Epstein always take great care of me and my car! More
by CLARKRYANPATTERSON
Employees Worked With
Manny Bernal, Brian Hall, Daniel Epstein, Eugene Penberg
