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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
798 Reviews

798 Reviews of Kia of North Austin - Austin - Service Center

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February 10, 2020

I'm a believer! I was so pleased with my first service visit! I was greeted, quickly taken care of, and offered to be ubered to a nearby store so I didn't have to sit More

by Pinkie Arnot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
January 26, 2020

Great communication and service. The waiting area is great to hangout during your wait . I came in for my Kia for recalls . It was easy to call ahead . More

by melram19
Recommend Dealer
Yes
Employees Worked With
Daniel in Repair service
Jan 27, 2020 -

Kia of North Austin responded

We have done our best to make a scheduling with us, whether for purchasing or servicing, as easy and accessible as possible. Thank you for the kind review! Feel free to come in and hang out whenever you want!

January 19, 2020

Considerate service I love that I can just hang out while my car is being serviced, as I live too far away to just drop it off and wait at home. All of the service emplo More

by dona.loethen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel, Eugene Penberg
Jan 20, 2020 -

Kia of North Austin responded

We do our best to ensure our waiting areas are comfortable and full of time-passing amenities. Thank you so much for coming to see us and thank you for the kind review!

January 16, 2020

Good service Manny was excellent in his customer service and kept me apprised of the progress of my appointment. I am glad to work with him again. More

by Heronjp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny
Jan 16, 2020 -

Kia of North Austin responded

We are always happy to be of service. Thank you for the kind review!

November 03, 2019

Regular maintenance This was my second visit to the the new place and as always the service was fantastic! Every one was very friendly and helpful and the service was fas More

by Stephanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Nov 04, 2019 -

Kia of North Austin responded

Stephanie, these are the experiences we love to provide. Thank you for the kind review!

September 24, 2019

Amazing...again! Wills helped me get a leased car 2 years ago. It was my first time buying a car and I had no idea what I was doing but Wills was very nice and made me More

by India
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance Messick, Wills Philyaw
Sep 24, 2019 -

Kia of North Austin responded

We are thrilled we could provide you an excellent first-time car buying experience and great service! Thank you so much for the kind words and congrats on your new vehicle!

September 24, 2019

Regular maintenance check Your service and courtesy from your service rep continue to contribute to your dealership's excellence. It was also great to see that your staff is m More

by Oscar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Two hispanics, names not known. One is a service rep and the other is a cashier.
Sep 24, 2019 -

Kia of North Austin responded

Oscar, we are a very diverse family full of the most qualified and understanding associates. Thank you for the kind words!

September 02, 2019

Mimi's Girl We needed tires replaced on an already booked Saturday. Gene was great! He kept us informed of needs and progress on repair and had the car ready by More

by Mimi's Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Sep 03, 2019 -

Kia of North Austin responded

We are so happy we could get your vehicle serviced and back on the road in a timely manner. Thank you for the kind review!

August 26, 2019

Excellent experience with Southwest Kia/Arturo Silva Recently needed a wheel and tire replaced on my K900 (giant pothole strike). Scheduling service was super convenient online. The service area is clean More

by Gunnar Teltow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Silva
Aug 27, 2019 -

Kia of North Austin responded

Gunnar, we are happy we could patch you up and get you back on the road! Thank you for the kind review!

August 01, 2019

Never Disappointed I'm never disappointed in the service I receive here. The waiting area is comfortable, WiFi, snacks and drinks provided. The service techs keep you More

by Twis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't recall the service techs name :(
Aug 01, 2019 -

Kia of North Austin responded

When you bring your vehicle to us to be serviced, all you have to do is wait. However, waiting can sometimes be extremely boring! We've done everything we can think of to ensure that wait is made to be as enjoyable as possible. Anytime you come in, feel free to take advantage of all our guest amenities! Thank you for your kind review, come back and see us anytime!

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