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Kia of North Austin - Austin - Service Center
Austin, TX
805 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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805 Reviews of Kia of North Austin - Austin - Service Center
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Verified Customer
June 22, 2021
I love this Kia dealership. All the staff are friendly and professional. When at the dealership you fill valued as a customer and not like a number. and professional. When at the dealership you fill valued as a customer and not like a number. More
by NPAYLOR
June 04, 2021
The Buying experiance was great (Shout out to Thomas) ... But the problem is with the service department. Took my car in for servicing for the 25000 miles service and the steering was making a noise. Request But the problem is with the service department. Took my car in for servicing for the 25000 miles service and the steering was making a noise. Requested a tech to take a test ride with me and he figured the Worm bearing (Cobbler) in the steering was faulty and would be swapped under the warranty of the car. They swapped it out and then returned the car. The steering wheel was about 10 degrees crooked. It was clearly visible that the technician (Carlos) had screwed up. They claimed to have fixed it by leaving the steering casing open so it looked to have been straightened out and the Service in-charge handed the car to me with a confident smile stating the car was fixed. Of course the loose and open steering cover shall fall back and close soon and I figured out that they had not fixed anything so I go back and talk to the service rep who now tells me that the Shop Foreman told him there is nothing much that they can do about it. I want to ask the dealership: 1) Why would they break the car if they don't have trained technicians just say so. 2) If you have not repaired the car inform the customer why lie about it. Please don't take your cars for servicing to Southwest Kia Austin. More
by anandsaimishra
Employees Worked With
CARLOS
July 07, 2020
Excellent Customer Service - Thank you Manny In comparison to South Austin Kia off of H 35, Southwest Austin or Capitol Kia is absolutely wonderful. They would not give up on the problem of my ve In comparison to South Austin Kia off of H 35, Southwest Austin or Capitol Kia is absolutely wonderful. They would not give up on the problem of my vehicle. Manual was very communicative and helpful from the start. He repeatedly contacted the warranty company to urge them to complete the review process of my problem. I went to SouthAustin Kia to fix the same problem twice. They never fixed it. Manny kept in contact with me almost every day until my vehicle was fixed. Great care and service. Thank you! More
by Tiweipp1
Employees Worked With
Manual (Manny)
May 16, 2020
I'm glad that Arturo from Service introduced us to Michael. As much as I was still debating weather to try & trade my 2015 Sorento, Michael made the entire process smooth & pleasant. We were very Michael. As much as I was still debating weather to try & trade my 2015 Sorento, Michael made the entire process smooth & pleasant. We were very impressed that he took the time to give us a detailed discription of the vehicle & its functions More
by deni_67
Employees Worked With
Michael Webb
February 11, 2020
I have so many great things to say about the experience I received through Kia Dealership! They sincerely care about you & will do whatever it takes to not only deliver a beyond satisfaction, but make sure y received through Kia Dealership! They sincerely care about you & will do whatever it takes to not only deliver a beyond satisfaction, but make sure you leave with the car of your dreams! I'm truly bless & honored to purchase my vehicle here! The staff was absolutely helpful & very detailed oriented! They made sure you walk out with more knowledge about the company & the vehicle your are purchasing or interested in! Thank you Rudy & the staff that work along side with him to make my dreams a reality! I couldn't be anymore happy with my experience there! THANK YOU KIA!!!! More
by AJ24
Employees Worked With
Josh Finance Manager Cody Sales Manager , Vance Messick, Eugene Penberg, Wills Philyaw, Rudy Martinez
February 10, 2020
I'm a believer! I was so pleased with my first service visit! I was greeted, quickly taken care of, and offered to be ubered to a nearby store so I didn't have to sit I was so pleased with my first service visit! I was greeted, quickly taken care of, and offered to be ubered to a nearby store so I didn't have to sit an wait. While I was enjoying retail therapy, they took care of a battery that I didn't even know was going bad, updated a recall, and the customer service was simply delightful. I'm definitely a happy customer. Aside from that, I really do like my 2019 Kia Sorento. I feel like my grandkids are as safe as they can possibly be when with me! I am also happy with Sport mode - it does make up for my not having a V8 like I've been used to for years. :) Has a lot of get up and go which means I can get out of the way of oncoming potential problems. More
by Pinkie Arnot
Employees Worked With
Eugene Penberg
January 26, 2020
Great communication and service. The waiting area is great to hangout during your wait . I came in for my Kia for recalls . It was easy to call ahead . great to hangout during your wait . I came in for my Kia for recalls . It was easy to call ahead . More
by melram19
Employees Worked With
Daniel in Repair service
January 19, 2020
Considerate service I love that I can just hang out while my car is being serviced, as I live too far away to just drop it off and wait at home. All of the service emplo I love that I can just hang out while my car is being serviced, as I live too far away to just drop it off and wait at home. All of the service employees have been great, especially Daniel. He really seems to care about customers, keeping them informed and striving to give them the best deal possible. The service department alone would encourage me to continue being part of the Kia “family”. More
by dona.loethen
Employees Worked With
Daniel, Eugene Penberg
