Kia of North Austin - Austin - Service Center

I was asked to come In because of a recall and I had already had this fixed. I even called you before I came in to confirm it was needed and they said yes. So I'm not sure if your system doesn't keep a already had this fixed. I even called you before I came in to confirm it was needed and they said yes. So I'm not sure if your system doesn't keep accurate records or if you just wanted me to come in so you could do other maintenance. At no time was I told that this was the same recall I had been in for less than a year earlier - until I looked at my receipt and it showed that history. I ended up spending quite a bit on other things - maybe they were needed but not necessary for me to reschedule my day and spend time there. That being said, the overall service was great. But this experience does make me wonder how trustworthy the dealership is. I will have to really think twice before I react to another "recall". More

Everyone involved with the service of my kia Optima was very courteous and and kept me informed about the progress of the work being performed. very courteous and and kept me informed about the progress of the work being performed. More

The staff in the service department at Southwest Kia - Austin are friendly and knowledgeable and will help you solve whatever problem you have with your vehicle. Austin are friendly and knowledgeable and will help you solve whatever problem you have with your vehicle. More

Great, friendly, helpful staff who go out of their way to make sure you are happy! make sure you are happy! More

Overpaid, I mean way overpaid! 300.00 for a battery, feel 100% ripped off. I don’t care how many tests you did. Telling me the battery cost over 200.00 then charging for labor, explaining it was a special ba 100% ripped off. I don’t care how many tests you did. Telling me the battery cost over 200.00 then charging for labor, explaining it was a special battery made me sick. But he stood and looked me in the face with this explanation. Can’t afford you and want my money back. HA, fat chance. I’m female so maybe that’s why I was taken advantage of!? More

Went in for an oil change and received excellent service. More

We always receive great service at this location. They are great at diagnosing the problem and our car was fixed quickly. Great job! are great at diagnosing the problem and our car was fixed quickly. Great job! More

Good service. Fixed the issue with my audio system. Team there is always friendly. Team there is always friendly. More

Efficient service department, hard to communicate with cashier due to the COVID barrier cacoon made from plexiglass. I'm usually very satisfied with Southwest Kia Service. cashier due to the COVID barrier cacoon made from plexiglass. I'm usually very satisfied with Southwest Kia Service. More

This was my first service appointment for my 2021 Sorento. From being greeted and told where to park to the (short) time spent waiting, everyone was extremely helpful, courteous and respectful of my Sorento. From being greeted and told where to park to the (short) time spent waiting, everyone was extremely helpful, courteous and respectful of my time. I was very impressed! More