Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Kia of North Austin - Austin - Service Center
Austin, TX
820 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
820 Reviews of Kia of North Austin - Austin - Service Center
Sort by
August 19, 2021
The guys on the customer service are wonderful and Quick with things they are friendly and the prices was good and the environment is good too with things they are friendly and the prices was good and the environment is good too More
by Boss
Verified CustomerEmployees Worked With
Eugene Penberg, Wills Philyaw
August 18, 2021
I have 2 Kia's which I typically have serviced at the dealership. My lease, issues began with sales and what they sold me on maintenance packages. My service advisor, Daniel, was not helpful or kind when dealership. My lease, issues began with sales and what they sold me on maintenance packages. My service advisor, Daniel, was not helpful or kind when I had question about that. There was a good couple visits for oil changes that I stuck around for. The most recent visit however, I brought in my other Kia for a recall. The appointment was made in advance, but I wasn't notified until hours after I was dropped off at work that the part was not even in stock. When I questioned why the part had not been secured for my appointment or why I hadn't been notified that it needed to be ordered, Daniel told me the part was not available by the VIN number. Then after that there were two parts and they had to see if they were bad, which I also pushed back on since it was a recall and I expected all recalled parts to be replaced. Daniel was audibly frustrated at my frustration and questioning on the phone, and did not even speak to me at pick up other than pointing me to checkout. Currently, I am still awaiting the ordered part. More
by Nikki
Employees Worked With
Daniel E
August 17, 2021
They go above and beyond for a Dealership. They not only have friendly staff but a clean show room and waiting area too. They work double hard to get your vehicle done on time and they try to save you money have friendly staff but a clean show room and waiting area too. They work double hard to get your vehicle done on time and they try to save you money too. I will keep using them for my service needs! Thanks Brian Wamsley More
by Treasures58
Employees Worked With
Eugene Penberg
July 28, 2021
The motor of my Kia Soul needed to be replaced and the service dept. handled that for me painlessly and expeditiously at no out of pocket cost to me. Great service!!! service dept. handled that for me painlessly and expeditiously at no out of pocket cost to me. Great service!!! More
by kal eldaher
Employees Worked With
Eugene Penberg
July 19, 2021
Great service from a great dealership! The service guys Manny Bernal, Brian Hall and Daniel Epstein always take great care of me and my car! Manny Bernal, Brian Hall and Daniel Epstein always take great care of me and my car! More
by CLARKRYANPATTERSON
Employees Worked With
Manny Bernal, Brian Hall, Daniel Epstein, Eugene Penberg
June 24, 2021
Service personnel always pleasant and helpful. Pricing a little higher than other places for same service but convenience of service for other issues keeps me there at this time. little higher than other places for same service but convenience of service for other issues keeps me there at this time. More
by PATRICIAOTT
Employees Worked With
Eugene Penberg
