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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
805 Reviews

805 Reviews of Kia of North Austin - Austin - Service Center

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August 24, 2021

Great Kia service store. Clean showroom floor. Service reps are very knowledgeable and helpful.making an appointment online is made easy and complete. I love my Kia! More

by JESSGBROWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Thanks for the five-stars! We are happy to hear you enjoy our facility and that our service team always provides great customer service.

August 24, 2021

Always feels like I'm top priority when I walk through the door! I love my Kia!! Daniel was the best and took care of me with no hesitation. More

by VCOLEMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein, Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Thank you for the great review! We always strive to ensure our customers feel welcomed and that they're a priority for our team. Thank you for your business and we look forward to working with you in the future.

August 24, 2021

Great service and dealership! Thank you John and Bryan for your help! Also, Harrison (tech) deserves a raise! Thank you all for your service and assistance. More

by BaldBanana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan, Harrison, Ben Klein
Aug 31, 2021 -

Kia of North Austin responded

Thank you for the awesome feedback about John and Bryan! We appreciate you taking the time to share your experience with us.

August 23, 2021

Fast and courteous service. I appreciated the extra courtesy ride to/from home while my vehicle was being serviced. Very professional. Thank you so much! More

by Emptyowe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hall
Aug 31, 2021 -

Kia of North Austin responded

Speed and efficiency are our goal! Thank you so much for the wonderful review and we are pleased to learn that you enjoyed your courtesy ride. We are happy to help, thank you again!

August 23, 2021

Very prompt to serve on arrival. Friendly and professional. Keep the customer updated if an additional part or recall needs to be updated/ replaced in your vehicle. More

by benthere57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Bernal, Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Thank you for the wonderful review! We aim to provide quick and efficient service and to respect our customer's time. We are happy to see that our team provided that for you, and look forward to working with you again in the future.

August 23, 2021

They always has the best customer service. Customer service is always great.Their service department is always the best.They always try their best to take you in and take care of you. More

by GURPREET12485
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Thank you so much for taking the time to share your experience with us. We are so happy that it was a great one, and that you enjoy our teams customer service.

August 23, 2021

Kia of North Austin did a great job taking care of me. I waited for the service. Everything was explained in detail. I’m Very happy with the experience. More

by melissasupersitter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg, Ben Klein
Aug 31, 2021 -

Kia of North Austin responded

Melissa, we are so happy that our team is always able to take great care of you. Our service department works hard to provide an excellent experience every time, and we love knowing that they delivered that for you.

August 23, 2021

Service department always over delivers. Fantastic experience every time! The service engineers found a rock under the inner break pad cover. No more scraping sounds! More

by HEATHER60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manni
Aug 31, 2021 -

Kia of North Austin responded

Thanks so much Heather! We are so happy to hear that you always have such a great experience with our service department. Thank you for your loyalty and feedback!

August 23, 2021

Daniel was a great person to get everything set up, as well Addison Cummings did more then perfect job on mechanics, he deserves a raise!!! More

by Cowboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel and Addison
Aug 31, 2021 -

Kia of North Austin responded

Thank you for the great feedback about Daniel. We love hearing that he and Addison provided a great service experience for you.

August 23, 2021

The employees of Kia of North Austin are very courtious and spend as much time as it takes to explain a problem and what it will take to fix it. They tell me what needs to be done but don’t pressure me to More

by DORISABROWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Doris, thank you for taking the time to share your feedback with us. We are so pleased to hear that our team was able to clearly explain the problems to you, as well as provide recommendations and solutions. Thank you for your business and we hope to work with you again in the future.

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