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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
798 Reviews

798 Reviews of Kia of North Austin - Austin - Service Center

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August 23, 2021

Fast and courteous service. I appreciated the extra courtesy ride to/from home while my vehicle was being serviced. Very professional. Thank you so much! More

by Emptyowe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hall
Aug 31, 2021 -

Kia of North Austin responded

Speed and efficiency are our goal! Thank you so much for the wonderful review and we are pleased to learn that you enjoyed your courtesy ride. We are happy to help, thank you again!

August 23, 2021

Very prompt to serve on arrival. Friendly and professional. Keep the customer updated if an additional part or recall needs to be updated/ replaced in your vehicle. More

by benthere57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Bernal, Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Thank you for the wonderful review! We aim to provide quick and efficient service and to respect our customer's time. We are happy to see that our team provided that for you, and look forward to working with you again in the future.

August 23, 2021

They always has the best customer service. Customer service is always great.Their service department is always the best.They always try their best to take you in and take care of you. More

by GURPREET12485
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Thank you so much for taking the time to share your experience with us. We are so happy that it was a great one, and that you enjoy our teams customer service.

August 23, 2021

Very professional, responsive and courteous staff and experience. I had recently purchased a used vehicle from them, a few things needed fixing up and they took care of it with no issues More

by tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn, Michael Webb
Aug 31, 2021 -

Kia of North Austin responded

Thanks Tom! We are so happy to hear that our team was not only professional and courteous, but responsive as well. We hope you had an amazing experience and look forward to working with you again in the future.

August 20, 2021

The best dealership I've had in my lifetime. The customer service has been outstanding since day one. Must really let management know that BRIAN HALL was so professional and courteous. I will definitely recc More

by tysonlonnie61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hall, Wills Philyaw
Aug 21, 2021 -

tysonlonnie61 responded

My dealer forever carry on soldier absolutely the best

Aug 31, 2021 -

Kia of North Austin responded

Thank you very much for the review! We appreciate your positive feedback about Brian and will be sure to share it with him!

Aug 31, 2021 -

tysonlonnie61 responded

My pleasure 😀

Apr 18, 2023 -

tysonlonnie61 responded

Thank you!!!

August 20, 2021

KIA Service department was very friendly and helpful with my maintenance. They explained everything that needed to be done. I will be coming back the next time I need to get an oil change. More

by Jybrhino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny, Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Thanks! We always aim to provide an excellent service experience for our customers, and we are so pleased to know our team was able to provide that for you. We look forward to serving you again in the future!

August 19, 2021

I drove in for my appointment and went immediately to the customer area got a drink and a snack and by the time I finished making a couple of phone calls my car was ready and I was back on the road! More

by sonyasawin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Thanks Sonya! We are so happy that our service team got you in and out in no time! We hope you enjoyed the snacks on hand and look forward to serving you again in the future!

August 19, 2021

Southwest Kia took good care of my car. Facilities are very clean and welcoming. Ride service is great feature when all day repairs are required More

by Mkbasalyga1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Service Desk. 🌟🌟🌟🌟🌟
Aug 31, 2021 -

Kia of North Austin responded

Thanks for the five-star review! We love hearing that our service team was able to provide an excellent experience for you.

August 19, 2021

The guys on the customer service are wonderful and Quick with things they are friendly and the prices was good and the environment is good too More

by Boss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg, Wills Philyaw
Aug 19, 2021 -

Boss responded

Good

Aug 31, 2021 -

Kia of North Austin responded

Thank you for the awesome review! We strive to maintain top-notch customer service, and are very pleased our team delivered on that.

August 18, 2021

I have 2 Kia's which I typically have serviced at the dealership. My lease, issues began with sales and what they sold me on maintenance packages. My service advisor, Daniel, was not helpful or kind when More

by Nikki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel E
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