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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
798 Reviews

798 Reviews of Kia of North Austin - Austin - Service Center

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August 25, 2021

The service was timely and the communication was excellent! The staff kept me informed on the service work and details all the way through, and everyone is super friendly. More

by ANDREWBOUSKA95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Thanks Andrew! We appreciate you taking the time to share your service experience with us. We are so happy to hear our staff kept you informed and updated, and look forward to working with you again in the future.

August 25, 2021

Manual is always a pleasure to work with! Super freaking friendly and always has my best interest in mind. He is always very quick and attentive and really makes me feel like a valued customer unlike many o More

by JERR4BEAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manual bernal, Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Thanks so much for the great review! We will be sure to share this with the team.

August 24, 2021

Easy to schedule online. Friendly service. Very transparent. Not pushy with recommendations. Service was completed within the time period as stated. Waiting area was nice. More

by MERRILL_JONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Thanks so much for the great review! We are so happy that our service scheduler made it easy for you to make an appointment and that our team was transparent with you. We appreciate your business!

August 24, 2021

Great Kia service store. Clean showroom floor. Service reps are very knowledgeable and helpful.making an appointment online is made easy and complete. I love my Kia! More

by JESSGBROWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Thanks for the five-stars! We are happy to hear you enjoy our facility and that our service team always provides great customer service.

August 24, 2021

Always feels like I'm top priority when I walk through the door! I love my Kia!! Daniel was the best and took care of me with no hesitation. More

by VCOLEMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein, Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Thank you for the great review! We always strive to ensure our customers feel welcomed and that they're a priority for our team. Thank you for your business and we look forward to working with you in the future.

August 24, 2021

Great service and dealership! Thank you John and Bryan for your help! Also, Harrison (tech) deserves a raise! Thank you all for your service and assistance. More

by BaldBanana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan, Harrison, Ben Klein
Aug 31, 2021 -

Kia of North Austin responded

Thank you for the awesome feedback about John and Bryan! We appreciate you taking the time to share your experience with us.

August 23, 2021

Kia of North Austin did a great job taking care of me. I waited for the service. Everything was explained in detail. I’m Very happy with the experience. More

by melissasupersitter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg, Ben Klein
Aug 31, 2021 -

Kia of North Austin responded

Melissa, we are so happy that our team is always able to take great care of you. Our service department works hard to provide an excellent experience every time, and we love knowing that they delivered that for you.

August 23, 2021

Service department always over delivers. Fantastic experience every time! The service engineers found a rock under the inner break pad cover. No more scraping sounds! More

by HEATHER60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manni
Aug 31, 2021 -

Kia of North Austin responded

Thanks so much Heather! We are so happy to hear that you always have such a great experience with our service department. Thank you for your loyalty and feedback!

August 23, 2021

Daniel was a great person to get everything set up, as well Addison Cummings did more then perfect job on mechanics, he deserves a raise!!! More

by Cowboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel and Addison
Aug 31, 2021 -

Kia of North Austin responded

Thank you for the great feedback about Daniel. We love hearing that he and Addison provided a great service experience for you.

August 23, 2021

The employees of Kia of North Austin are very courtious and spend as much time as it takes to explain a problem and what it will take to fix it. They tell me what needs to be done but don’t pressure me to More

by DORISABROWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Aug 31, 2021 -

Kia of North Austin responded

Doris, thank you for taking the time to share your feedback with us. We are so pleased to hear that our team was able to clearly explain the problems to you, as well as provide recommendations and solutions. Thank you for your business and we hope to work with you again in the future.

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