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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
798 Reviews

798 Reviews of Kia of North Austin - Austin - Service Center

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September 04, 2021

Friendly and knowledgeable service advisors, super convenient ride service available while my vehicle was being serviced. Inside, there’s a fabulous coffee bar and snacks. More

by SHANEMLAKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo
Sep 06, 2021 -

Kia of North Austin responded

Hello, thank you for the positive feedback. We look forward to seeing you again soon at Kia of North Austin,

September 04, 2021

Very pleased with my visit. I was able to get what I came in for, taken care of at a decent time. And was told what I needed done. Thx More

by churchman59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg, Ben Klein
Sep 06, 2021 -

Kia of North Austin responded

Hello, Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin.

September 03, 2021

Service personnel not explaining what services consist of. Not paying attention to work already done. Overcharging customers for unnecessary work. Not happy with service at all. More

by esdaile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arturo Silva, Eugene Penberg
Sep 22, 2021 -

Kia of North Austin responded

Hello, Our team at Kia of North Austin strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit since it sounds like we missed the mark. Please reach out to me at your earliest convenience at 737-999-7251 or johnsheeks@lithia.com. I look forward to speaking with you soon and resolving this issue. Thank you, John Sheeks, Fixed Operations Manager

September 02, 2021

Thank you for the attentiveness and customer service you all provide. I chose Kia of North Austin over any other dealership/service center because I feel welcomed each and every time and the service is alwa More

by cabrown1016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian (Service), Eugene Penberg, Wills Philyaw
Sep 03, 2021 -

Kia of North Austin responded

Hello, thank you so much for taking the time to leave us a recommendation & for the kind words. Wills, Eguene, and Brian are an integral part of our team at Kia of North Austin and we are grateful for the opportunity to serve customers just like you. Thanks for choosing us, and we look forward to serving you now and well into the future.

September 02, 2021

Excellent fast service and very best customer service. Would most definitely bring my vehicle back here for any further needed service and or repairs. Thanks More

by bmiller5754
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun, Eugene Penberg
Sep 03, 2021 -

Kia of North Austin responded

Hello Thanks for the kind words and five stars! Eugene, Shaun and our entire team at Kia of North Austin aim to provide extraordinary service to our customers. Thanks for choosing Kia of North Austin for your automotive needs and we look forward to seeing you again soon.

September 02, 2021

This dealership always provides an excellent level of service. They put the customer needs first. The best service I've ever been provided by a dealership. More

by Eyackm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Sep 03, 2021 -

Kia of North Austin responded

Hello, , Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks for choosing Kia of North Austin and we look forward to seeing you again soon.

September 02, 2021

The facility is clean. The service dept is friendly and helpful. However, sometimes I feel they try to sell you stuff you don't need. More

by bradleydistrict1
Recommend Dealer
Yes
Employees Worked With
Bryan, Eugene Penberg
Sep 02, 2021 -

Kia of North Austin responded

Hello, thank you for the kind words and recommendation. Our team at Kia of North Austin is proud to provide each customer with an extraordinary experience at each visit. Thanks for choosing us for your automotive needs.

Sep 02, 2021 -

Kia of North Austin responded

Hi Bradley, Thanks for the kind words and five stars. Eugene and the entire team at Kia of North Austin are proud to serve our customers.

September 01, 2021

Very satisfied with Kia of North Austin service . Friendly and efficient with what they do. I will recommend to my family and friends 100%. Try it!!! More

by rvletty51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Silva
Sep 02, 2021 -

Kia of North Austin responded

Hello, thanks for the five stars and the recommendation. Arturo and our entire team at Kia of North Austin strive to provide every customer with an extraordinary visit, every time. We look forward to serving you now and well into the future.

August 31, 2021

It is very clean and the service staff are very nice and the don't try to upsell you! I don't go to Toyota for servicing any more as they have made some bad recommendations for my car (like flushing the tra More

by phaseblue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel, Eugene Penberg
Sep 03, 2021 -

Kia of North Austin responded

Hello, Thanks for your positive feedback. Our entire team including Daniel and Eugene value this recommendation. Hope to see you again soon at Kia of North Austin!

August 31, 2021

Kia of North Austin is always professional and helpful! Better than any dealership in the area. I travel out of my way to go here if possible. More

by and32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein, Eugene Penberg
Sep 02, 2021 -

Kia of North Austin responded

Hi, thank you so much for the five-star recommendation. We value your feedback at Kia of North Austin and look forward to seeing you again!

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