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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
805 Reviews

805 Reviews of Kia of North Austin - Austin - Service Center

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September 09, 2021

This place is the best, John and his team really car about their customers and treat them like friends and family. Will not go to anyone else. More

by G.PENBERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg, Ben Klein
Sep 20, 2021 -

Kia of North Austin responded

Thank you so much for the kind words. Our team at Kia of North Austin is happy you're happy! We hope to see you again soon!

September 08, 2021

Always friendly, very helpful as well as willing to go above and beyond to satisfy and meet my expectations whether it's questions or information regarding my worries or interests. Very Calm and relaxing More

by Nathanoertli2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan(last name can't remember) service rep. 10 stars
Sep 22, 2021 -

Kia of North Austin responded

Thank you for the kind words! Our team at Kia of North Austin strives to provide extraordinary service to every customer, every time. Thanks again for choosing us and we look forward to seeing you soon!

September 08, 2021

I love visiting KIA of North Austin. Everyone is polite and very helpful. The waiting area is very comfortable with coffee and Wi-Fi. The service center always gets me in and out quickly and gives me a com More

by TAUNEEW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny - Service Department , Eugene Penberg, Jamie Griles
Sep 09, 2021 -

Kia of North Austin responded

Thank you so much for the kind words! Jamie, Eugene, Manny and the rest of the team are happy to hear your recent visit to Kia of North Austin was a great experience. Thanks for choosing us for your automotive needs.

September 07, 2021

I enjoyed going to the Kia dealership, they are very professional and very quickly to respond to your needs! They did an awesome job with my vehicle! More

by pat_browneyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo
Sep 07, 2021 -

Kia of North Austin responded

Hello, thank you for the kind words. Arturo and the rest of our team at Kia of North Austin were happy to hear about your recent visit. We look forward to seeing you again soon.

September 06, 2021

This is the best kia Dealership , Mr. Shawn is always so Nice and all the other employees are Nice And polite. Thank You Kia for All You Do!!! More

by Bebe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn, Eugene Penberg
Sep 06, 2021 -

Kia of North Austin responded

Hi Bebe, thank you so much for the five-stars and kind words! Shawn is an asset to our team here at Kia of North Austin. Thanks for choosing us for your automotive needs!

September 06, 2021

Always professional service. Keeps my kia in good condition. Kept me informed about wait time. Clean waiting area. Free wi fi. Wait time was minimal More

by SANDRAK39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name. Excellent customer service , Eugene Penberg
Sep 06, 2021 -

Kia of North Austin responded

Hello, thanks for the recommendation. Our team at Kia of North Austin values your feedback and look forward to seeing you again soon.

September 06, 2021

There is definitely no waste if time in the service department. I don’t have to wait in line to start the service. They give me a complete report of what’s been done. More

by BORENAUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Sep 06, 2021 -

Kia of North Austin responded

Hello, thank you for the kind words. Our entire team at Kia of North Austin is happy to provide each customer with a five-star experience. Thanks for choosing us for your automotive needs.

September 04, 2021

Friendly and knowledgeable service advisors, super convenient ride service available while my vehicle was being serviced. Inside, there’s a fabulous coffee bar and snacks. More

by SHANEMLAKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo
Sep 06, 2021 -

Kia of North Austin responded

Hello, thank you for the positive feedback. We look forward to seeing you again soon at Kia of North Austin,

September 04, 2021

Very pleased with my visit. I was able to get what I came in for, taken care of at a decent time. And was told what I needed done. Thx More

by churchman59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg, Ben Klein
Sep 06, 2021 -

Kia of North Austin responded

Hello, Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin.

September 03, 2021

Service personnel not explaining what services consist of. Not paying attention to work already done. Overcharging customers for unnecessary work. Not happy with service at all. More

by esdaile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arturo Silva, Eugene Penberg
Sep 22, 2021 -

Kia of North Austin responded

Hello, Our team at Kia of North Austin strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit since it sounds like we missed the mark. Please reach out to me at your earliest convenience at 737-999-7251 or johnsheeks@lithia.com. I look forward to speaking with you soon and resolving this issue. Thank you, John Sheeks, Fixed Operations Manager

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