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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
805 Reviews
Call Service Center (512) 583-1900

805 Reviews of Kia of North Austin - Austin - Service Center

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October 12, 2021

I went to change only oil and after they done it start licking and missing oil and went to fix it and the said they will have a look and come back saying it’s done and still licking More

by Atotakareem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Oct 20, 2021 -

Kia of North Austin responded

Hello, our team at Kia of North Austin aims to provide a five-star experience to all of our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please give me a call at 737-999-7251 or email me at johnsheeks@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to hearing from you soon. John Sheeks Fixed Operations Manager

Oct 20, 2021 -

Atotakareem responded

I’m really speechless and will try put my words right, this time visit was really good and they were really helpful and understanding,I don’t know about the crack how it happened and what coz it but I paid for it and the guys toke some percentage of and it was the best they could do and o really appreciate it and I got my car fixed and running smoothly Thnks to u guys and sure will come again to do my service there with u guys , thank you soo much and appreciate your concern

October 12, 2021

I was very please and I got the service I needed thanks have a blessed day I would work with you guys again More

by Whitea2408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Martinez, Eugene Penberg, Wills Philyaw
Report | Print
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

October 11, 2021

I'm always pleased with the service I receive. Daniel Epstien takes really good care of me. As soon as I walk in the service area door. I'm always greeted and in just a couple of minutes at the most , D More

by PATTYOAUSTINHOMES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

October 11, 2021

Fast, friendly, and great service. Even got a wash and vacuum after my oil change. More

by Shakura.m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

October 09, 2021

The waiting room is wonderful! I also love that I can get a ride at no cost if I don’t want to wait at the shop. More

by CELIABECK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

October 09, 2021

Very cordial and efficient. Did not have to wait long for service. Helpful and answered all my questions. More

by ARLENE.DETTMANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg, Ben Klein
Report | Print
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

October 08, 2021

I had a appointment for oil change at 1:45 left 2 hours later to long More

by FGCASAREZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

October 07, 2021

The service was good and educational, but they were taking so long from 7 am until 4:45 for oil change and tire/ engine check . More

by marouane.merabia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Report | Print
Oct 12, 2021 -

Kia of North Austin responded

Hello, thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 07, 2021

All of the staff is professional and friendly! The mechanics are excellent and thorough. Their waiting areas are state-of-the-art and include a multitude of drinks and snacks. The happiness of the em More

by Marla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny in Service, Eugene Penberg
Report | Print
Oct 12, 2021 -

Kia of North Austin responded

Hello, thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 07, 2021

Excellent service and communication. Definitely will return to this dealership for both sales and service. More

by Chief2487
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Oct 12, 2021 -

Kia of North Austin responded

Hello, thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

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