Kia of North Austin - Austin - Service Center

Manny (the 2nd customer service rep) like previous reps we've dealt with in ther past was EXCELLENT Daniel our initial rep this time was poor no updating regarding progress or findings and then didn't comm we've dealt with in ther past was EXCELLENT Daniel our initial rep this time was poor no updating regarding progress or findings and then didn't communicate with ccworkers that he had an open job ticket and it would be effected by his day off so just needed to stay connected with customer More

All the employees in the service department are very knowledgeable and personable...They are top notch! knowledgeable and personable...They are top notch! More

Service experience was excellent. Personnel extraordinary. Service time was very quick and enjoyable. Highly recommend. extraordinary. Service time was very quick and enjoyable. Highly recommend. More

I came in for oil change. The recommended filter air, so I changed I didn’t have my glasses and when I got home I notice the did a fuel cleaning for $185 I only have 21k mile didn’t need. I was only told ab I changed I didn’t have my glasses and when I got home I notice the did a fuel cleaning for $185 I only have 21k mile didn’t need. I was only told about air filter More

Super easy service scheduling and helpful staff. Great customer service and friendly staff. Great communication and good work. customer service and friendly staff. Great communication and good work. More

Very nice people , attended to us quickly and talk us threw everything that was going on and when the vehicle was done threw everything that was going on and when the vehicle was done More

Great customer service. Scheduled an oil change drop off. My car was ready within reasonable time. My car was ready within reasonable time. More

Service agent was fast, polite, business like, and full of information. He helped me with some questions I had with the technology. I was very pleased with my service. of information. He helped me with some questions I had with the technology. I was very pleased with my service. More

Since I cannot see how to edit my previous, negative review, I am creating a new one. Site administrator, please advise if there's a way to edit my previous. I'm changing my view due to the professional review, I am creating a new one. Site administrator, please advise if there's a way to edit my previous. I'm changing my view due to the professionalism and expertise of Mr. John Sheeks, Parts and Svc Director, who was put onto my case by the dealership GM. After a courteous and equilateral conversation, Mr. Sheeks saw opportunities to further train his staff, especially in customer communications. He also educated me convincingly to the point that I will bring my car to the Round Rock location to get a clean start on any possible issues. With that kind of good leadership, neither the North Austin nor Round Rock locations will let mistakes persist. More

Had 2 tires and an oil change, I was checking out in under an hr. under an hr. More